West One Bathrooms Online Avis 

Initial experience was good. Then got an email to say that original radiator ordered was in fact not in stock. Then there were delays in the shower tray being available which pushed back the install. Then they said the shower screen was awaiting raw materials at the manufacturer. Asked when this would be available they simply said they didnt know. So all the project managing to get a smooth install and we've a completely open-ended wait on our hands. This is 6 1/2 weeks after placing the order. Just cant see this is ok. 1000% would not have made this order if they said items were not instock or on pre-order.

excellent items at competitive price, very pleased all round

John was incredibly helpful in speaking to a manufacturer to produce a bespoke version of a product that met my needs. Excellent service.

Delivery was prompt, items well packaged and if good quality.
Response to my need to return items was positive, friendly and helpful
Only negative is that in today’s market, where internet shopping is ‘the norm’ and viewing ‘actual’ bathroom accessories, very limited, returns should be at suppliers expense.

Next day delivery and I was talked through each item. Excellent service.

Bought a Duravit bath, basin and toilet from West One Bathrooms. I called them as couldn’t find the full range on their website (they do stock the full range though, they were just updating the website when I had checked it). I spoke to Mike (I think?) who was very helpful and very knowledgeable about the products. Was going to be a few weeks for delivery but this was explained at the time and was no problem. The items actually came in stock a week earlier than expected and was delivered quickly, also the free delivery was appreciated. All in, a very positive experience and would highly recommend West One Bathrooms.

I've dealt with Michael on the online side a few times and he’s the reason I’ve gone back each time...
He's engaging, goes out of his way to be helpful, knows his stuff and is creative thereby improving my choices. He adds value and is an asset to the company. Great experience.
Thank you West One Online.

Excellent service can’t fault them! Great customer service great choice of products always replying swiftly and being accommodating to any changes . Fab!

Ordered a shower tray online 3 weeks ago.. no delivery and no communication whatsoever. Chased via email 4 days ago.. no response!! Not good at all considering high price of products. 😞

Helpful & friendly!

Excellent communication. Goods arrived on time. Would definitely recommend this company.

Very helpful and informative sakes advice in the first instance (thank you Mike), delivery to my delayed schedule which was very helpful and great after sales care. What more can I say - excellent company to deal with selling excellent products.

Good quick service and efficient delivery

Fast delivery goods as described. Great value.

Prompt and swift service and delivery even in lockdown. Delivery was also free a bonus. Would definitely consider West One and recommend to others.

Great service all round. And at a great price.
Very fast turnaround on delivery

Great communications throughout and items were great quality!