Whataburger Avis 

Rochell & Nyesha were so kind. Very good food.

I entered the El Paso, George Dieter location and really had to use the bathroom. A code was needed to get in so I waited in line to get my order taken.

I am a regular whataburger customer and get the same thing every single time. A number 7 with just CHEESE and ketchup. I’ve been ordering the same thing for years, have never said anything different.

A woman took my order. I asked “can I get a number 7 with just cheese a ketchup”. And I could admit when I’m in the wrong, but in this situation, I did indeed ask for cheese on my burger. I don’t know if you guys have cameras that you can look at to prove that I did ask for cheese. I paid, then asked “do you have a code to the bathroom” and she said “yea but I need to put it in for you.” So I said “okay” then waited. She seemed like she was in a rush, stressed, busy, and trying to multitask. So she was super rude and short. I then proceeded to wait for her to take 4 orders while I stood there still having to use the restroom. My stomach was hurting due to how bad I had to go to the bathroom and how long I had been waiting. She then made eye contact with me and continued on with her duties. So I went up again to the register and said “I just need to use the bathroom” and she told me “oh yea just give me a sec” so I proceeded to wait even longer. Finally she ordered some other worker to open it for me.

I returned to my table and my burger did not have cheese on it. I checked my receipt and it did not have cheese written on it, but I know that I did ask for it. So I stoped worker number 1 and told him “im sorry I asked for cheese on my burger” and he said “oh let me fix that for you” very kind. And I waited…. then told worker number 2 the same thing. She told me that she would help me, so I waited even longer. When no one helped me I went up to the register again and met with the same woman (the manager) who took my order and took forever to let me use the bathroom. I told her politely “im sorry but I asked for cheese on my burger” and she looked me up and down and told me, “no you didn’t” so I told her “I promise you, I asked for cheese” and she told me again “no you didn’t” and she said “I’ll charge you for it” and proceeded to try and gaslight me and charge me 54 cents to add cheese. She wanted to put the cheese on the COLD burger I was holding, and didn’t even have the courtesy to provide me with a new burger. I asked to speak to a manager and she told me she was the manager. Which disappointed me even more to realize that your management is that disrespectful to paying customers. I was very kind and would’ve been understanding if she would’ve just owned up to making a mistake, but instead she looked at me like I was an idiot. I don’t think that it’s fair that paying customers have to argue over something that could’ve been so fixable. Do you guys not follow the rule “the customer is always right” ?????? I ended up leaving super disappointed and having paid for something I didn’t ask for. She did not give me any sort of refund.

Every restaurant I’ve been to in the past, including other Whataburger locations and that same location under different management, they have always been kind and apologize for any misunderstanding on their part. That manager is no role model, lacks customer service, is unkind, and I don’t know if that’s what you want representing your restaurant. I will not be returning to that location due to the terribly poor management. I’m writing this in hopes that it doesn’t happen to anyone else, and due to the fact that I didn’t want to make a scene. Please do something about it.

The location I attended is 1310 George Dieter St.
El Paso, TX 79936, United States. It says on my receipt that my cashier was “Elihud L” but it was a woman who claimed to be the manager. She was wearing all black.

Restaurant 1519.
The pop dispenser nozzles needed cleaning!!
Pop NOT mixing correctly this time or last.
Counter person visiting with customer while 3 more waited in line. Hopefully, you can find somebody smart enough to clean the nozzles which is a job the people working there SHOULD know how to do by themselves!!!!!!! Your AI has it WRONG, CHECK the pop machine!!!!

The service is really bad the GM is very rude Everytime I go to whaterburger my I ordered is never done right the first time. Just because I am a disabled senior my money is just as good as anyone else the whaterburger 116 Buckner

I go to the Whataburger at 1560 N Cokrell Hill Dr in Dallas pretty often and I am always happy with it. It's one of those location where the food is consistently good, no surprises in a bad way.

My go to is the Honey Butter chicken biscuit and it never disappoints. The chicken is always hot nad crispy, the biscuit is oft and the honey butter just works every single time!

And even when it's busy, the orders come out right and the food tastes fresh. Not rushed at all. That's why I give 5 stars all day!

Went at 5 am to get a jr burger & pie. No car before me at drive thru. Worse burger & pie I have eaten Burger buns were cold just out of pkg. and even pie was cold. Thumbs down

My sister and I went to whataburger yesterday both of our favorite thing now is onion rings ,so we got their onion rings ,they were amazing !!!!! The best onion rings we have ever eaten ! The batter stayed on when you bit them and the onions were just right we said they are our favorite

Got ordered delivered from Uber eat yesterday and they did pick up from 2 different restaurants and they messed up my order I ordered all large sides got all small sides and made burger wrong

This is my 5th time today going to your restaurant on Pelham Road, Greenville, SC. Every single time, literally every time, I have received cold food and bad service. Not once have I been given warm, fresh food, and good service. I have not had any issues with either when visiting the one on Woodruff Road, Greenville, SC. This is my 5th and final time visiting the restaurant on Pelham Road. It is extremely convenient for me but 5 times is more than enough times to "give a place a try".

They got order wrong missed extra sausage pattie on pancake orders

They can improve by getting the order right. You'd get 5 stars if you would have added the avocado on the burger as ordered. Got burger and it was good but not one slice of avocado and the paper the burger was wrapped in even had the avocado sticker on it.

We have a new location IN INDIAN LAND, WHATABURGER AND IT IS ABSOLUTELY AWESOME. A LITTLE WAIT BUT WORTH IT!!! FRIENDLY STAFF ABD THE FOOD IS "ALWAYS" FRESH.
WELCOME TO INDIAN LAND 👍🏿👍🏿

Amanda was very helpful and cheerful

im from texas ,moved to andover ohio,it would be awsome if we had a whatabuger in town, or ashtabula ohio, people would love it, just like me and y wife , she is from ohio,and she loves whataburger, that would be a dream ome true for me 😊😊😁august

Your “ 75cent whataburger birthday special is an absolute scam. FALSE ADVERTISING!!! Went there, SAID YOU HAD TO BE A “REWARDS” customer and then even if you were a rewards customer that IT WAS ONLY ONE PER CUSTOMER….SMH….I will tell all my friends n family what a scam!!! You just lost a customer for life….

I would give a zero if it was possible. Been there twice waited thirty five minutes the first time for2 burgers
The second time I waited 30 minutes and left without my food.This place is a disaster. I could even get a refund on my credit card in a reasonable amount of time.I left and reported it to american express to get it cancel

35th Ave/ Bethany- I ordered online and requested no onions as I am allergic, When the order was delivered it was left by my mailbox by the street with me standing at the front door looking right at the driver. He said he called but it came up spam and I didn't answer. I called the restaurant and was basically told I ordered onions and there was nothing to do. Will never patronize either the restaurant or the delivery service again. Even refused to return the tip and no refund for Burger.

Went to have lunch and had amazing food and cold drink served

Well, I'm gonna have to give Sally at the drop through the 5 stars because she is the one who delivered serve with a smile and a laugh and had great customer service and also checked the food when it went out. That wasn't corrected. She fixed it before it even got out the window bravo, she needs a raise

Jasim went out of his way to make a special order. His professionalism and pleasant attitude is fantastic.

He is always happy and helpful every time we come to this restaurant