Shake Shack Avis 195

Zero stars
1. Order was not ready when promised.
2. Walked in and was ignored- not greeted- no "Can I help you?" nothing.
3. I showed my order confirmation to a guy who stepped out of the kitchen. He claimed it couldn't see it.
4. The shake was horrid.
5. Burgers very small for price7.99 and up.
6. They didn't even put the toppings requested.
7. It looked hectic in that tiny kitchen area.
Having on gloves doesn't mean you can touch food then touch everything else with the same black gloves.

Garage burger is far better and I would go to McDonald's before I ever stepped foot in that place.

I’m very disappointed with my experience at Clapham Shake Shack.

First of all, we had to wait a very long time for our order, even though the restaurant was not busy at all. It took around 25 minutes, which is unacceptable for a place like this.

When I finally received my burger, I found a hair inside. This completely ruined my appetite and left me feeling shocked and upset.

Overall, the place felt very unclean, and the service was extremely poor. I would not recommend this location.

Great experience with the King’s Cross branch, there was a kind young lady named Kaoutar at the till was really friendly and smiling. She was happy answering my questions about the menu too!

5 stars to Polite staff at King’s Cross, thanks to Kishore, keep up the good work

Overprice snacks but foods are edible and above average

Really nice burgers, fires and the juices are huge and delicious. Only thing is they're a bit on the pricey side and you need to remember to grab napkins because they don't put any on your tray and you'll end up needing them when eating a messy burger!! Love the ordering system, it cuts a lot of time and you can sit an wait and keep an eye on the screen to see when it's nearly ready.

Shake Shack Gatwick was superb.
Sadaf was happy and very helpful.
Great service and food

Fantastic. Shake Shack in Burlington, MA, Nat is the best! Gluten-Free is great!

The worst burger , I have ever eaten. A greasy, soggy burger made from the cheapest mince, full of gristle, with no flavour or character whatsoever. The staff are very slow and the place is filthy. They look glum. I couldn't eat it and left it.
Don't go Camden branch

Order delivery. Used grub hub which really sucks. shack shack order bag wide open. Whole order compromised. they don’t seal the bag. if I didnt want a shake would never ORDER from them. food old and cold. this place is extremely poor on quality and sanitation. I AM NOTIFYING DEPT OF HEALTH FOR MASSACHUSETTS.
AFTER 30 YEARS IN HEALTHCARE THIS IS A CHAIN RESTAURANT THAT SHOULD BE SHUT DOWN. ESPECIALLY THIS LOCATION. STAY AWAY FROM THIS CHAIN.

Getting worse and worse. This tome was the last…

Overpriced. Undersized. Sub par taste.

We ate at the King's Cross branch... Nice customer service and shake were about the only good things. Nearly £40 for two burgers, one fries and one milkshake as we shared them to keep cost down. The fries were luke warm and very cardboard like. My veggie burger was hot but really not great at all. My mate had a cheese burger, he didn't enjoy it either. Took ages to come and there was rubbish piled up by the bins. Defo don't recommend and won't ever be coming back.

The chopmeat used in their burgers seems to be ground only 1 time resulting in pieces unable to chew. I know this because I was a butcher for 47 years and made at least 200 lbs of chopmeat every morning ground 3 times. 3rd time it went into package. Also over 6 bucks for fries! Shakes good but over priced. Verdict, they suck!

This was without doubt the worst burger I have ever eaten. £35 for two burgers, a portion of chips and a coke (shared!). The burger bun was so grease filled it was like a fat laden pancake surrounding two very greasy patties. I know it was kings Cross, but ridiculous price for disgusting food

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM.
While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened.

I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly.

I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing.

This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason.
Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM.
While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened.

I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly.

I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing.

This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason.
Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

Walked in to Shake shack in Victoria in London. Pictures looked amazing of the food...they look nothing like the pictures !!...Overall the food was shocking .. two burgers and chips with a shake and a floater..forty three quid 😡...the burgers were tiny.would defo never go back 😡😡

It wasn't worth waiting almost 30 minutes for one French fries and one hot dog. In the address 2100 SE 164th Ave Vancouver, WA