Shake Shack Avis 

I walked into this shake shack at 1700 Broadway 53street attempting to purchase a side item along with a liberty team game promotion of a hamburger. My wife has season tickets. When I walked in it reminded me of the department of motor vehicles with all of the standing around with stress faces. Oddly enough there was no lines just people waiting for food. I walked up and showed the cashier my liberty email which stated a free hamburger with the purchase of an item and to show the email or ticket. The cashier asked for a ticket and I left. I wrote a review and shake shack responded and sent me a credit of 10 $ I redeemed it and still had to pay one dollar an 62cents. I went back about a month later and this time there were less people standing around but unfortunately the cashier had her back turned away from the customers. I waited for at least 3min when the same cashier from my previous encounter walked up and I once again showed her the email she again asked for the ticket. I left. I was informed by management that basically they reserved the right to ask for a ticket along with the email .

If Shake Shack wants their share price to go higher then they better start to figure out how their restaurants have become examples of terrible customer service. They’re losing people due to their inability to deliver quality food and good service.

First time visit....Fool me once shame on you...Fool me twice shame on ME.
Nice greeting.
SS can't add mayo to a burger....Huh What?
Fries luke warm. not crispy.
Regular size meat, small bun. Way over cooked.
NO napkins in takeout bag...Huh What?
Very little flavor for burger, No juice.
Sounds like a "corporate" problem, not the local store.
Have the CEO's spouse go to a location, and write a review .
This a true attestation without any prejudice.
SCP Cape Cod, MA

Had my first Shake Shack at London Victoria yesterday and it was delicious! If you're going to treat yourself to a burger spend a couple of extra pounds for a great burger rather than one that just fills a gap. Restaurant was really clean and tidy too, would highly recommend.

Food was ridiculously overpriced paid 2770 Turkish lyra for 2 burgers, that is 50£ in Antalya Turkey.
Food is not consistent, in short it's a rip off.

Very pricey £85 for 3 burgers, 3 fries and 4 shakes! Nothing exceptional and took a long time to come. I had to ask member of staff to clean table as was filthy. Cashier had a bad attitude particularly when I questioned the look of my milkshake as was nothing like what was advertised on poster. First and last time I will be eating here.

I ate a Shake Shack in New York recently and the vegetarian burger was really good. I was hoping to repeat the experience in London. The food was ridiculously overpriced and very poor in comparison. I don’t recommend the UK version at all.

I ordered and waited 15 minutes for two burgers chips and chicken bites, my partners burger was cold which he got changed, the chips were Luke warm and my chicken was warm to touch but cold in the middle like it was out of the fridge. We drove an hour and a half and spent £57 for half of our food to be cold. We complained once but if I was to complain again the rest of the food would have just gotten colder as service was so slow. I’m very disappointed, it’s expensive for fast food so you expect the food to atleast be hot

I am waiting to pick up my order for 20 minutes

We visited the Shake Shake in Westfield, Stratford on 27/06/2025 around 7pm. First impressions running through my head was, 'Why is this place so empty when Westfield is buzzing?' The second impression was, 'Urgh, this restaurant has an over powering, stomach churning smell.' I can only think it's the type of oil that they use. Maybe it's old, reused oil over a long period? I wish I'd used my gut instinct and did a u-turn. However, it was getting late and my girls and I were extremely hungry. I'd read some good reviews so it must be good, right? Wrong!

When our over-priced food arrived, the chips were hot but hard to chew. My ShakeShake burger was unappetising as it was basically cold. Probably, due to an almost empty restaurant, I'm thinking that this food was already cooked and laying around waiting for mugs like us to come along. The girls meals were the same. We couldn't even finish our meals.

At nearly £10 a burger and £5 for fries, I was extremely disappointed. I told my girls to remind me that even if I was desperate, never allow me to eat here again!

3 words, don't do it!

Waited in the car queue for 20 minutes before someone even asked “have you been helped?” I was eager just to get home. On arriving home, the double I ordered was a single, the shakes were melted and one of my orders of fries were missing. I paid $60 for this experience for a family of 3. DO NOT GO to the Shake Shack in Surprise, AZ. It’s a scam, the employees obviously don’t know what they’re doing, and it is INCREDIBLY over-priced. I hope the In-N-Out opening soon will put it out of business.

Good burgers, very friendly service, nice table area with screens for flight updates and plugs for recharging !

Line up for 5 minutes to order a root beer float. ‘We don’t do floats’. That’s not what your sign says!

This place opened up in my area months ago and I had no idea what it was until I decided to venture in. Talk about being stark naked. Once in I thought I would take home some chicken nuggets. Everything is ala carte. The nuggets totaled maybe 7 for a grand total of 8.66. All I can say total rip off. How on earth does a place like this stay in business? Save your hard-earned cash for a better meal.

Don't even come here don't even apply they're very rude they lie out their ass they say they're hiring all positions several people applied they didn't hire anyone they are not hiring at all

Tried several times to call the restaurant to discuss dietary preferences without success prior to ordering online.... Not good if one has allergies.... Maybe after reading this, Shake Shack will take calls!!!

Shake Shack seems to be improving based on my most recent experience there. The food is always good, but sometimes the help seemed kind of dense, but is improving.

All deep fried trans fat, salty, sugary American tasting food. Even the burger buns were horrible and I tasted sugar. No doubt raising agent is the paste for quick production. High salt, high sugar junk food. To top it off I used their ketchup device and it exploded when coming out all over my new jacket. Nothing here is quality. All American junk food. Nothing grilled. Horrible. If teens ate this food daily I’d hate to think what health issues they would have in the future long term. Sugary drinks as well. The owners running this franchise are profit focused only . Food tailored for young people that are addicted to junk food.no idea about about quality ingredients or health.

Honest burgers cost more but I’m getting a quality burger

Never again.

Revolting. Stone cold, absolutely nothing like the photographs. Worst burgers I have unfortunately had. Do not waste your money.

Food was cold, truffle fries had no sauce, and the milkshakes clearly were made in machines that weren’t washed and cleaned between making shakes. I mean $40 for 2 burgers 2 shakes and a fry and there is no attention to detail or effort made to make good or decent food. This was our first time there, but Frankly, I don’t know how they’re in business.