Whataburger Avis 

This is the Whataburger on Hewitt Dr. In Waco TX the bathroom smelled bad and were dirty. The handicap parking space are only on front of the door futherest from counter. The door closer has 6 to go pickup spaces right in front of it. So making handicap people walk further is not good. Need some handicap parking in front of both doors.

Speed of service is awful and food was cold even though they advertise fresh food

I went at night time and it was busy. They had a young girl do the cashier. I ordered some stuff and a shake. She came out with the shakes and didn't even put a top on it. She filled it all the way to the top so that when I had to put on the top myself it overflowed. She didn't even smile or was welcoming. I wasn't happy about that

We stopped at Whataburger in La Feria, TX. About 1 am Worst Whataburger Coffee, it was luke warm and tasted old. I found allot of coffee grounds at the bottom, I asked for another coffee this time it was too strong It wasn't a Whataburger Coffee it was a WTF! Coffee overcooked sausage biscuits Never again just a bunch of young employees No Bueno Worst Whataburger RGV La Feria,TX 1/12/25 1:00 am they Suck!

This franchise has taken a significant NOSE DIVE since it was sold to a Chicago based BDT Capital Partners. I've eaten at Whataburgers all over Texas. They have gutted the quality and service seems to have followed, no matter where you go. The people don't seem to be excited about serving you any more and act like they wish you hadn't come in. It's a shame to see a 69 year old family owned business being sold out to corporations who just count beans and don't seem to embrace quality. People can't be anything but blatantly aware of it, and appalled!

Since I had my dog with me, I decided to use the drive-thru at the Whataburger at 431 Sigman Rd. NW, Conyers, GA. I was here at about 1800. I waited for the car ahead of me to pull forward. It was busy and it was a minute or so for a staff member to ask me what I wanted. I started my order then all the sudden the woman said hold on. I waited TEN FREAKING MINUTES - NOTHING! I blew my car horn. Another car pulled up in the other lane and their order was immediately taken. I saw a staff member delivering an order to the car ahead of me and I yelled if anyone was going to take my order. All I got was a dirty look. That was it! I pulled up and waited until I could exit the lanes. This Whataburger location has taken a nose dive in service since their first opened. The staff is more interested in being on their phones or horsing around. They sit in the booths leaving the small tables for the customers. They would rather socialize with one another than do their jobs. I won't be back. The staff needs to get over their prejudices too. There has been a decided shift that if you're not a person of color the staff doesn't want to serve you. That's how I felt tonight!

I go there and get two Dr pepper shakes a day I also have my small pet with me which is just like my kid I asked them for a little ice cream in a cup for my little dog some of the employees there will give me ice cream for my little dog I offer to pay for it they said no they do have employees there that is real prejudice about dogs animals or any animal as far as that goes so they refuse to give me a pup cup a little bit of ice cream in a cup for my little dog I will not be doing business there no more and I will put this on social media platforms that is not right

We have been to this new WAB in Hazel Green, Alabama several times. The food was excellent and the service good. However, things have changed. It seems to be a managerial issue. We ordered as usual using the App on the phone. We drove the restaurant 8 miles away hoping the meal would be ready. We went to the drive-thru and when I told the young lady that we had an online order. As usual, she said to "pull around" and park at t he curb where we usually go. We sat for 20 minutes and finally a young girl came by (apparently on break) and asked if we had ordered. I said yes. She apologized and went in. Shortly, she returned and asked about our order, taking a photo of my wife's phone display with our order information. She disappeared. After we had been there 30 minutes, I walked in to ask for a refund so we could go somewhere to eat. The manager was coming out and I asked her for the refund. She said it had to be done on the app. I have no clue how to do that and gave her the phone. When she read the order she asked me to wait, walked about 10 feet away and picked our order off the warming tray. It had obviously been sitting there since we ordered. The girl that was supposed to get it just looked at me like a stunned mullet. She had never made an attempt to find the order. She had done nothing and left us at the curb. The manager did not seem to have control and should have at least made an on-the -spot correction on the girl who had not done anything. She could be re-trained later but that did not happen. We've noticed that this WAB has gone downhill in the last few weeks and shows that the manager needs to get a firmer grip on the employees.

I just ate my first What a Double Meat sandwich and it was the WORST burger I have ever eaten....It was so bland and had no flavor at ALL! Then I tried the fries and the same thing!! My husband said he even questioned if it was meat at all. It was SO SO bad. This was 2 sandwiches and one order of fries for $19. What a bad mistake we made. Never again!

I saw that there is a restaurant coming to our area and want to view the menu to see what you have available. I can't even view the menu bc there is not one near me yet? If you want my business, you need to adjust your website so people can research your menu. I am not going to travel an hour to your store without knowing if you have anything that I am interested in.

I ordered 3 sausage & egg taquitos,3 sause and Sm Orange juice=$15 and change.I ate at Waffle House last Sat morning,I had,2 scrambled eggs, hash browns,2 sausage patties,and 2 toast &orange J,=$13 and I tipped $2.I HOPE YOU RUN YOURSELVES OUT OF BUSINESS,PS,THIER SERVICE PUTS YOURS TO SHAME,MEL TILLIS SAYS T T T TERRIBLE

Whataburger Restaurant 1327 179 Village Commons Dr St Augustine, FL

The people at this place are rude, slow and has no business having their doors open. At 9AM I am the only person in the restaurant, no one in the drive thru and it took 15 minutes to get a breakfast sandwich. Since I was the only person in the place, I was standing at the counter waiting for my order and some person bellowed for the back, 'we'll bring your order to you'. Like I was going to walk back there and make it myself. Really, is that how this works, you make it and bring it to me?!? So glad I was informed.

Recent experience was awful only one cook no one greeted me and looked at me for 10 minutes before they even took my order this Whataburger is the worst 👎…30 minutes later I received my food my burger was cold and fries hot my bread looks outdated and I noticed both managers touched the trash by pushing it down and never washed their hands 🤮

Ordered bacon cheeseburger with mayonnaise instead of mustard. Got back to work, had mustard instead of mayonnaise. No bacon or cheese was on the burger. Receipt said bacon cheeseburger, but they didn't pay attention. French fries were bland - no flavor at all. Cashier didn't even have the courtesy to say thank you. There are about 30 other area restaurants in this area I could have gone to. I clearly made the wrong choice with Whataburger. Won't be back.

I would first like to thank you for reading this review for whataburger in venus,in reviewing this ,just note I take any review i may take the time to express is my opinion and or also very sincere. I went to the whataburger in venus off U.S. hwy 67 ,my wife and I , we had been there a few times here and there however it had been a long while since either of us had been there, anyhow it looked different this time , and I have known mr.phillips for a while he has been good to us everytime we have been in there and a ms. cassandra also extroidenary those are 2 damn good managers, also I would like to give kudos not only them but also to the lobby attendant michael he is a very hospitable person he refilled our drinks and also removed our trash when we were done with our meals and kept everything clean so my wife and I talked and we have truly found our hometown resteraunt ,when we decide to not cook its definatly venus whataburger, oh yeah I would like to mention richard also give him kudos he has went above and beyond everytime we get to stop there and eat ,very,very,very nice individual food is good there very clean also , so one customer is one less to stray , with that being said to mr. robert, ms.cassandra,richard, and even lobby guy michael and rest of the crew of whataburger in venus , my hats off , all yall there from the good food and also the cleanliness, and for the also great expieriance, whataburger experiance, my wife and I have ever had thank yall and awsome job. we look forward on seeing yall next time

Me and my family have been a customer of whataburger since they start but about 3 Months Ago I found out a big difference on flavor their meat doesn't taste the same and is ticker it taste like soy.
Their service is not good as it use to be and I found out that is a new owner and the new owner reduce labor workers and that is why their service is to slow and bad.
Unfortunately those use to be the only burgers I like I'm going to miss them
I'm going to miss their burgers

I have called both customer service and asked for the issue to be escalated. Each time they promise to call and they never do!!! Now what?? They took my points (around 4k) and they have not returned them. They also promised to add 950 pts for any inconvenience and even those points were never issued. The following detailed complaint has been sent to the Corporate Whataburger office on numerous occasions:
CRM:06940044357
Hello!!!  I have not received any correspondence since 9/26/24 and I was assured by customer service that the escalations department would contact me!!!!!  Who do I escalate these issues to???  I was at one of your stores this morning and had I been able to use my coupons I would have saved money for me and my family.  Would someone please return my original points balance please!!!  They should never have been removed!!!!  I would like to speak with someone in escalations asap.  Thank you for your consideration.

Very polite and great customer service..
Aden
Skyler
Both guys was so nice and polite Athens Al

I went to the one off Blue Mound Rd off 820 for breakfast. I waited in line for a taqicito and Dr Pepper for 25 minutes. Oh and they were out of Dr Peppers. Got to work and they charged me for hash browns that were over cooked and I did not order. That's probably what held up my order. Why do you just assume I want the meal, if I wanted the meal, I would ask for it. What ever it takes to make your bottom line look better. The car behind me got their order before me. 25 minutes made me late to work, thanks....