Wheels & Feels Avis 

I had high expectations of WheelsFeels when I ordered a “Camping System (Double-Drawer)” for my Toyota RAV4 (5th Gen) on April 13, 2025. The website and communication during the ordering process seemed professional. But what followed was downright frustrating.

Delivery issues from the start
Although I was told the delivery would take 20–30 business days, the package wasn’t shipped until June — and even then, it was sent to the wrong country (Germany instead of the Netherlands). Despite repeating my request and providing the correct address twice, WheelsFeels still made this mistake.

Incomplete delivery
When I finally installed the system, the sleeping platforms and one of the three gas springs were missing. I accidentally didn’t order the table set — that’s on me — but the other parts should have been included. I had also mentioned this via email beforehand, but apparently that was ignored.

Poor to non-existent customer service
After sending more than 20 emails and making over 10 phone calls, I received hardly any response. Only twice did I get a brief reply, and promised follow-ups never came. UPS later confirmed that WheelsFeels had once again sent the package to Germany. How hard can it be to copy an address correctly?

Result: Vacation ruined
Due to the delayed and incorrect delivery — and the missing essential parts — I had to cancel my planned camping trip. Even after several deadlines and a final warning that I would initiate a chargeback, I received no proper response.

Final verdict: Not recommended
WheelsFeels might deliver a decent product — if it ever arrives — but their customer service is unacceptable. For me, it was an expensive and stressful experience with no results.

Do not do business with WheelsFeels. The package itself was fine and the install was mostly without headache. There was some missing hardware which I luckily had the right hardware lying around to rectify. However, after I notified them of a missing piece from my order, it has since has been a nightmare. I ordered my Advanced Storage & Camping System on April 7th. Received it on May 23rd, installed on May 26th. Notified them of missing part on May 26th. After multiple emails I was told the missing part was delivered to me on June 17th without any notification or tracking sent to me. After finally receiving a tracking number from them via email and looking at it. I informed them it was not delivered to me. It was shipped to an address in Beverly Hills, CA. I live in Colorado. On June 17th, they said via email they would send me another part due to this mistake. Sent another email on June 26th requesting shipment status. No response. Here it is now July 9th I still have not received a response from my email on June 17th. I repeat, DO NOT do business with WheelsFeels.

The WF portable kitchen for my Beetle is awesome! It's well-made, fits perfectly, and has made camping way more comfortable. I had a slight hiccup with securing it, but customer service was super helpful. Highly recommend!

Before purchasing, I reached out to Wheelfeels due to their bad reviews on Trustpilot. Victoria personally reassured me they were a trustworthy company, and I took her at her word—my mistake.

I ordered in January, spending over $1,000, and it’s now March with ongoing issues. My shipment was missing screws and a manual, which I had to request separately. They also forgot the sleep system I paid extra for. When I finally assembled everything, the screws provided weren’t even long enough to bolt it to my vehicle.

For the amount I paid, I expected far better service and attention to detail. Instead, their slow and dismissive customer support has made resolving these issues incredibly frustrating. At this point, they only respond once a day, dragging the process out unnecessarily. If they can’t meet demand or properly support customers, they should pause operations until they can. Unfortunately, I trusted their reassurances, but based on my experience, I cannot recommend Wheelfeels.

This is written February 2025.

I ordered a RAV4 drawer system in May of 2024. My card was charged but I never received the product. I contacted them a few times and was assured all was well. They even called me once to apologize for the delay and a story about being a young company and not having their email accounts in order.

After three months I canceled the order and requested my money back.

I did receive a refund from them Feb 2025 after posting a review of the company. I think they are honestly trying to fulfill orders, but have more than they can easily produce.

If you purchase from them, I would suggest calling and verifying stock availability first.

Do NOT deal with this company. Horrible organization, got my address wrong multiple times even after assuring it would be correct, I caught them in many lies and in the end I never even got what I ordered and what I did get I had to modify to even work as the hardware they provide does not line up and is not strong enough to even do what it’s supposed to.

Ordered the sleeping kit for my RAV4 they NEVER sent me my table that goes on the drawers or the sink to this day, don’t even want them now because they lied over how much duties into my country would be. They said approximate 100 im over 200 and never even got fully what I ordered.

In September they offered to make it right by sending me the new model of what I ordered and when shipping time came in November they ghosted me and wouldn’t email me back.

0 out of 10 would not recommend. Not worth the headache.

Very good product & EXCELLENT Customer Service!!!

I have a Rubicon 4XE and j have been looking for a shelving system for quite some time and I found this from a friend of mine in overlanding community. After seeing his system I ordered mine and I wanted a product which looks like it BELONGS in my Jeep & looks OEM like when installed. It’s NOT cheap, BUT the way I think of ANY product which I install in my Jeep should feel like it belongs in there and will not look ODD. I can say that this when installed looks very good in my trunk. Their craftsmanship in making it shows how much effort they put in when building their product. I am sure they will make more improvements as they go based on the feedback they receive from customers and I did give some feedback when I received mine.

Now let’s talk about their Customer Service, I would rate it as Excellent just because of the way they treat you and their timely response. I think for any company it’s NOT just the product they sell which sets them apart… it’s their customer service because if you don’t get the right experience you tend to shy away from their products NO MATTER how good they are as a company.

Did I have some glitches in my product? Yes I did. But I was able to get their customer service to support me the entire way.

I will recommend them as a company and their products.

I just received the storage for my jeep JL4xe today. Shipping was delayed but W&F reached out to me to say it shipped late because the ups driver never stopped that day. UPS wasn't great at keeping their tracking straight but I received it today rather than 3 days ago.W&F have been very responsive so far and the system is packaged very well. I painted all the parts and read through the directions. I thought I understood them but they are very confusing. I got the drawer and the box assembled but the top with hinges is very confusing the pre drilled holes in the back of the box are 1/16th " from the edge so the screws broke through I got frustrated but I think I got it to hold. Again the instructions are not good. Finally. figured it out. The directions really need help. The carpet is great and easy to install with patience cutting. Overall it great. I would give it a 5+ if the directions were better

Bought a DYI kit in October 2024 I just resently was able to take time to look at the product and the cut quality was poor at best. Instructions were sub standard and looked like they were translated from a foreign language to English and poorly done at best. The hardware sent was not correct for the type of assembly required. I did contact the owner about issue and was told he has a new project manager and he would speak to them with a solution. I gave it a couple days and sent a follow up email to the @infowheelsfeel which was not received because I was blocked by them and reported for "abuse" I would NOT recommend to anyone that they buy this product in the future. I would like to see them investigated to see if they are even in the country legally as well.

I am very disappointed - I see a mix of different reviews of this company and I have had the same run around. I still have not received my order or a shipping number even after being told it was picked up by UPS.. I will be reporting this company as fraudulent to my credit card company - If by miracle I get my order I will happily delete this post - but until then.. It is my duty as a consumer to report it so others do not go through the same thing.. especially when there are numerous others reporting the same thing on this post !

Very well made product, pleasantly suprised at how the fit was so easy and perfect. A definite for those looking into extra storage for camping!

Several things. First, they have a chat window. Manned by a real human being. Who answers real questions with real answers. This used to be table stakes but is a rarity these days. Very much appreciate the personal touch. Second, I have recently received my first purchase from them and it is a quality piece. Fits exactly as expected, does exactly what it's supposed to. No muss, no fuss, just does the thing. Installation was easy and it looks great.

I really tried to resolve this with the company directly, but at this point that is clearly not going to happen. Absolutely do not do business with this company. My order was delayed three times and I was given an inaccurate timeframe everytime I requested an update. I then received half of my order damaged, missing parts and missing instructions. The instructions were not available on their website or YouTube channel. I never received the second half of my order and have been trying to get refunded for that portion since Mid-August 2024. They have stated twice they will send a refund. The first, through PayPal, did not complete. The second was supposed to be received a week ago. Still nothing. Take your money to a more trustworthy company.

I purchased a camping sleeping platform from Wheels and Feels nearly a year ago. It needed some repairs and without hesitation they went above and beyond to ensure I was satisfied. The customer service from the staff at Wheels and Feels is amazing.

I ordered the portable kitchen box on August 8th and as of Sept 24th I have not received my product. There’s no one to answers the call it goes to the answering machine which doesn’t specify the company’s name. Emails takes a few days to get back and each times Anton gave me the run around. Still waiting for my product bc I honestly don’t think they’ll refund me my $$ even if I request to cancel my order.
Please read all reviews and do all your research so you don’t end up like many of us here on the review.

Horrible company. Four days after showing them pictures of the broken crap they sent me and they still haven’t sent a return shipping label. The quality control is nonexistent. Multiple broken pieces, customer service won’t refund me or even send me a return shipping label, and it wouldn’t fit my Jeep anyway, because it’s manufactured incorrectly. Run fast and far from this company. Oh, and this has been almost two months since I ordered it.

STAY AWAY FROM THIS COMPANY !!! It looks good but the quality is horrible. It doesnt event fit. Customer service is inexistant. Waiting to get my money back.

I ordered the 2.5"drawer system for the Toyota 4runner (Denali model). I installed it this weekend and overall am very pleased. Shipping did take a while bc of a delay with the hurricane, but I was notified in advance and thankfully I was not in a hurry.

Unlike some of the reviews below, I had excellent customer service. Immediate responses when I interacted with them (even over Labor Day weekend during my install), and they even customized my unit for a special request. Installation took a bit longer than expected, but I deliberately took my time as I did not want to make any mistakes or split any of the wood. Package came similar to an IKEA product with all the pieces laying flat and sandwiched together in a large flat cardboard box.

I was able to do all building solo until it was time to load it into the back of the car, where 4 hands is preferred.

Overall I am very pleased with the finish product. Most (but not all) of the wood pieces were smooth finished. If there was one that was not, I just put that on the side no one would see once installed. My back floor is now completely flat for sleeping (and has bonus storage). Win-Win.

If you want to get F’d, order a cheap quarter inch plywood product from them, no instructions, parts missing, doesn’t fit the 2023 RAV4 it said it would. No call backs or emails. Beware!

Edit: Make sure to read my dates, then double check the company's reply. They arranged for the replacement at the beginning of May. I didn't see it when I posted the review in August. The refund was issued in July without notifying me, but it didn't go through until after correspondence in September. I only saw action after my bad review, not when I reached out several times and they were not proactive when they knew my order would be delayed. Updated to 2 stars because I did get replacement and a refund. More information and pictures can be found by searching "XL Heavy-duty Tailgate table. No drilling!"

This company should not get your business. They do not make products with a decent turnaround time. When there are problems, they do not update the customer. Refunds and exchanges are difficult. Avoid.

March 10 - Ordered a tailgate table
March 31 - Shipped
April 11 - Delivered
April 12 - Opened package, took pictures of damage, installed table
April 27 - Used it for lunch and the wood snapped while gently closing it; contacted for help
May 1 - My repairs didn't work; requested replacement under warranty
May 13 - "We plan to ship a new table to you by the end of the week."
June 3 - I requested info (no reply)
June 10 - Again, requested help
June 12 - "... and will send you a replacement this Friday."
Followups throughout June and it's now August.