Wheels & Feels Avis 

Good luck ever receiving any kind of communication or confirmation from this company. Follow your gut with all of the negative reviews. There's a reason the price is half of similar operations. Phone, email, instagram, facebook. They will not respond to any questions, concerns, orders, etc. I eventually had to dispute my purchase with my credit card company to get my money back. I can only assume the entire website and all videos are an AI generated scam.

My husband and I sent you guys an email with a complaint to the better business bureau. Check the order under P Panugaling that you have never shipped out and never refunded. we demand a resolution on this. Your customer service and lack of organization is disgustingly blatant. Check your email and check my husband's order number and the receipt of his payment through paypal

I placed my order with Wheels & Feels Inc. in April 2026, and it is now mid-October 2026. I have been waiting for six full months, and I still have not received my item.
Because of this massive delay, I reached out to customer service to request a full refund. Unfortunately, the company has completely ignored my requests and is refusing to respond to my emails. Taking a customer's money and providing neither the product nor communication for half a year is completely unacceptable.
I demand that Wheels & Feels Inc. contacts me immediately to process my full refund.

Where to start, this drawer has been amazing since the day I installed it. I’ve had it for a little over a year now and it’s holding up great. The size and weight capability are perfect and it all works so smoothly. It fits like if it was oem and cut with precision. Doesn’t rattle at all while I’m driving on dirt roads too. It’s also been a great platform to continue designing the rear of my wrangler.

Very disappointing experience with Wheels & Feels. I ordered on 9/10 and paid an additional fee for expedited service. Despite repeated calls, texts, emails, voicemails, and Instagram messages, getting a meaningful update has been extremely difficult. Wheels & Feels eventually confirmed in writing that my order would ship on or before 10/1. It is now 10/3, and I still have no tracking number, shipping confirmation, or explanation for the missed date. I understand production delays happen, especially with a small business, but communication should not require this much effort—particularly after paying extra for expedited service. I have retained documentation of the entire timeline and am still hoping the company resolves this promptly.

I’ve been looking for a platform like this, and coming across Wheels Feels, It seemed like a no-brainer. Fits perfectly, easy installation, and when I had a question about adding an accessory, their response was near instant.

Definitely happy with my purchase. No more wondering if I have everything I need, it’s all at hand and out-of-the-way.

The company was super awesome and very accommodating. I need the system quickly and was driving across country and they were so great that they installed the system for me when we went through Houston. I even had to change the date a couple of times and they were so quick to respond and work everything out. The system it self is really awesome well made and creates so much more space in my 2 dr bronco that it is very comfortable sleeping in it and that includes a refrigerator and power station plus what someone would need to live in the road for 6 weeks. And my miniature dachshund thinks it’s awesome too :).

Bought my drawer for my Bronco May 3rd and didn't get my drawers until mid September after making a dispute with PayPal. The item comes but was missing 300 dollars of accessories purchased with the drawer. I called, text, and emailed constantly and get no response back. Stay away from this company and buy elsewhere. I have an open dispute with my CC company for the missing items. They will make your life a living nightmare and not worth the time or effort! Be warned!!!

The drawer system is very well made and fits perfectly in my Jeep Wrangler! The extra storage is a welcome addition to my camping and ultra-running setup. Customer service, shipping, and communication are all excellent!

It took 14 weeks to finally receive my drawer system for my 4Runner. Customer NO Service. Unresponsive unless you keep leaving messages. The drawers do not even assemble correctly leaving a 1/4” gap between front face and sides. Haven’t even tried installing yet, as I am determining a fix for the drawers. Many of the pieces are scratched or marked up. One of the drawer bottoms has a sticky residue from the fabric covering on it. Very disappointed. I was hoping to support an American company, but this product is not the one to get. Look elsewhere and save the frustration. I think all the positive reviews are fake here.

Great product, made in the USA, service was quick to respond, and easy to install/assemble.

8 months and still love my drawers. Good quality.

🚨 WARNING – THINK TWICE BEFORE BUYING FROM WHEELSFEELS! 🚨

I placed and PAID for an order on May 24, 2026. More than 3 months later, I still have NO PRODUCT, NO TRACKING NUMBER, and NO REFUND.

I have contacted WheelsFeels multiple times asking for either my product or my money back, without a satisfactory resolution.

⚠️ Based on my personal experience, I strongly recommend being EXTREMELY CAUTIOUS before giving this company your money.

I’m sharing my experience so other customers can make an informed decision and avoid going through what I’m dealing with.

WheelsFeels: SEND MY PRODUCT OR REFUND MY MONEY.

AVOID, there customer service is terrible. Lifetime guarantees lasts about 3 months

After a very long period of time, and waiting for this team to right their wrong, I have finally decided to leave this review. (I never leave reviews, but I feel strongly enough about this that I am forced to.
WORST. CUSTOMER. SERVICE. I. HAVE. EVER. EXPERIENCED.
I sought out to purchase a drawer unit for my 4Runner, and after doing extensive research, I wanted to go with an American company that felt local, and support them in their journey. I chose WheelsFeels because their product looked nice but also affordable. On the website it says delivery in 4-6 weeks, but AFTER I purchased, it said it would be 7-9 weeks.
I emailed them asking about that, and why it was different, and they basically told me that I could pay $150 extra to have it within the 4-6 week period (yes, what was originally promised on the website). I agreed because I wanted the product for a trip I was taking which would be within my time window of what I was originally promised on the site.
I paid the invoice and waited. As time got closer to the cutoff, I emailed, called and texted everyday looking for a response. Nothing. I wanted shipping information because I was going OOT and needed to make sure the large package could be received safely.
Called. Texted. And Emailed. Every. Day. Nothing. They sure were quick to send the invoice for payment, but after that, its like they did care at all about my experience.
I went OOT, and while still calling/texting/emailing everyday in a panic, no response. Until finally someone named Zoe called me and apologized for the delay, saying ‘their entire phone system was down.’ (You still could have seen the emails?) I didnt buy it, but explained that the product I paid EXTRA for was now over a week late, and how would they right this wrong? I suggested they should refund me the $150 since it was late, to which she agreed, and said she would ‘pass it along to her refund team’. I never got confirmation, I never got the refund, and I have since called and texted multiple times over the weeks following, with, you guessed it, no responses.
I hate to leave this message, because the product is good. It’s not great, there are a few spots where the wood rubs on the bolt heads, and leave sawdust beneath the drawer. There is no way to fix it so I just have to wait until that space rubs itself until it’s not touching anymore. The assembly was tedious, so if you are not good with tools, good luck, because the directions are not super clear.
Overall I am happy with the product, but the customers service was the worst I have ever witness in my entire life. I like what I have but will never buy anything from them nor will I encourage anyone to do the same, sadly. All of this could be fixed with just answering the phones and texts, and some organization where they can get back to paying customers quickly (or at all)
I hope they read this and contact my to actually give me the refund, then I will happily update/delete this review. But until then, product: 7.5/10. Customer Service 0/10.

First. customer service is garbage. Second, before you go the route of putting it all together. Ensure the holes are all predrilled, if they are not dont just hammer in the screw. pre drill the hole. NOW, provided you get all the parts with your set up, please let us know how they function. Mine is still taking up space in my house. Also, dont pay extra for the expidited service. You will not get it in 10 days but you will get it faster than 10 weeks.

I absolutely love my platform set-up! There was a learning curve for me and my 2025 LC as they still were only just making this model available and some instructions were for the 4Runner of the previous year and I can be a bit slow 🤣 W&Fs had email correspondence and even a phone call to help me figure out the issue and even sent me another slide in case it was their fault and not mine. Excellent customer service. EXCELLENT product. I've used it many times and it's also a 16 year boy and myself when my kid and I go camping and still leaves room for the dogs to ride which worried me since the battery sits up a bit already. Roomy, sturdy, customizable. Recommend!

i’ve shot myself in the foot by not reading the reddit reviews and instead the fake IG reviews and went on to buy drawers for my new 4runner 2024. this company is known for terrible delay in service and parts missing/damaged and just ignoring you. i’ve emailed them times about updates regarding shipment. finally got a response saying it would ship 8/1. my order was placed 3 months ago on 5/2. i requested a refund. I have yet to hear from them. i got in contact with my attorney who they’ll be hearing from soon. only giving 1 star for the sake of posting this review. please save yourself the headache and give your money to someone else who will be honest and give the a decent service.

I placed order #4629 with WheelsFeels on August 16, 2026, for approximately €800.

The following day, well within the 5-business-day cancellation period stated in their policy, I emailed requesting cancellation of the order and a full refund to the original payment method.

It has now been two days and I have received no reply or confirmation that order #4629 has been cancelled.

Given the amount involved, I find the lack of communication concerning. I am still hoping WheelsFeels will respond promptly, cancel the order, and process the refund as requested.

If the matter is not resolved, I will have to consider disputing the charge with American Express.

I will update this review depending on how the situation is handled.

Really happy with my new drawer system from Wheels and Feels! Installation was quick, the build quality is great, and everything came out super clean. I love the simple design—it looks great and fits the setup perfectly. Definitely happy with how it turned out!