Wheels & Feels Avis 

Delivery took a little longer than promised but I feel it was worth the wait.
Living near Houston I was able to swing by their shop for a free install. Everyone there from the installer to the sales staff were polite and professional. As a bonus they have a very handsome cat who I believe runs the place.
The drawer system is well designed and built.
It really adds to the utility of my 2026 subaru outback.
Thanks for a positive experience.

I cannot comment on the product because I still have not received it despite 1) being past the advertised production and delivery time, 2) following up through every means possible short of showing up at their door, 3) being told it was “shipping out this week” (over a week ago). I see reviews where people who have actually received this product seem to like it, but those people are far outnumbered by people who had to cancel due to delays, people deeply frustrated with customer service unresponsiveness or excuses, people who received damaged or incomplete products, etc. I truly wish I had read all of these reviews before I jumped at a great deal. If you don’t mind waiting 6-12 months for delivery (I have personally connected with people in this boat), it MAY be worth it but my advice is to spend a couple hundred bucks more and go with the competition. There are more and more companies providing this service. I feel certain those companies provide a much better customer service experience because the bar with Wheels & Feels could not be any lower. They have a lot of excuses (and I’ve seen some familiar ones repeated across this site alone), but no follow through, no proactive communication, no commitment to their customers. I am about two weeks out from a 6-month car camping trip. I have no time to prep and no confidence I’ll get the product I paid for. Honestly it feels very fishy. BBB rating is C-

I really enjoy my product. I emailed the company after the 6 week wait mark for production and was told on several different occasions that my product was next in line and would ship soon. that unfortunately didn't happen but I was understanding. I receive an email from the company explaining to their customers of the production and shipping delay. however after the 10 week mark responses were a longer wait than expected. I finally received my product after 4 to 5 month wait. the instructions were mostly helpful. I had to dremal the openings bigger to the main platform for the base to fit but other than that it is great and I am very very happy with my purchase!! I enjoy all the storage components and that the sleeping platform is low enough it makes it easier to get in and out of while also having good storage and I love the easy access of taking in and out if I don't need the system.

I placed an order for a drawer system for a Toyota 4Runner. The order was placed on May 7, 2026. Based on information in the confirmation email the order was to be delivered in 6 - 8 weeks. It is now 13 weeks past expected delivery and I can not get a firm date. Interactions with customer service have always been pleasant, still no committed date. The purchase was to make packing for an upcoming trip easier, however the needed date is approaching rapidly.

I attempted to purchase the same product from Wheels & Feels twice and it was never delivered. They never provided any status update for either order at all despite multiple outreaches.

The first order, placed on 5/10, was delayed enough that I contacted them about a dozen times over the course of the week. Via their phone numberm via text (b/c any time you call them, the only reply you get is an automated text message that they then don't reply to ever again), via email and by logging 2 different support tickets in their own customer support system on their own website. Eventually, I used a web crawler to try to find email addresses to their leadership team and forwarded the support tickets to the personal emails of the 2 people whose contact information I could hunt down. They did not reply either.

Ultimately, I was forced to file a dispute with my credit card company (TWO MONTHS AFTER I ORDERED THE PRODUCT). I wanted the product, not a refund, so my hope was they would see the dispute, get serious and call me back and I could lift the dispute and they would send me the product. They did not.

So I started posting on their social media to warn people that this company's behavior is unprofessional and looks, in all honesty, like they are totally incapable of fulfilling their orders (or at least of doing so in any sort of reasonable timeframe). Only then (July 9th) did they finally message me on Facebook and told me some sob story about how someone clipped the hard line to their phone and internet and they weren't getting any messages. I find that hard to believe since you can check email and text from anywhere and also since I copied the personal emails of multiple of their execs.

I was supposedly talking to Victoria their Sales & Support manager who tried to blame me for their not fulfilling the order because, since I filed a dispute which they accepted, they can no longer process that order. I called her out that the order was promised in 3-6 weeks so was long overdue by the time I filed a dispute.

She promised me that, if I placed another order, she could guarantee that it would be shipped on 7/17. I placed that second order immediately (7/9) and provided the order number. Again, showing good faith that, I wasn't looking for my money back -- I actually wanted the product. I finally also heard back from Asya, one of the execs I emailed who said they would look into the original order but provided no further information about it. She also asked if there was any other way she could help and I replied (still on 7/9) and said yes, there is one tangible thing: I provided the new order number and asked that they monitor it to ensure it ships on 7/17.

On 7/17, I had gotten no further updates from anyone. No order status email, no response from Victoria and no response from Asya. Midway through the day, started contacting them for a status update. I attempted to message Victoria back on FB messenger which is the only place I had gotten a response. I called, texted and emailed (including those execs again).

Asya replied saying Victoria was handling it. Victoria, however, was not responding. At 4:30 in the afternoon I called their 800 number again and their message changed to indicate they are now closed until Monday. An hour later, I called my credit card company to dispute the order again.

At 9:20pm that night, Victoria messaged me back saying she needed to be out of the country suddenly over the last week and had trusted her team to send the order on time. (I'm not sure why; they were the ones who didn't send the first order). Either way, I was now being told conflicting stories from the only 2 people who were responding. Asya said "Victoria is handling it." and Victoria said "oh I'm out of the country, some other team is handling it."

I told Victoria I dont' believe a word of what she says, since I paid them $1400 over the course of 2 orders and the only thing they provided in return was excuses. I then proceeded to post a similar story to the above review on their Facebook reels because, clearly, prospective consumers need to know they should not give their money to this company.

In response, Victoria acused me of harassing them.
a) This is an absolute mischaracterization of the situation. I was making legitimate complaints about unprofessional business conduct and lack of communication. Nothing I said about them was untrue and if any of my opinions were speculation, I said so.
b) This is also the SECOND time Victoria tried to gaslight me by making it sound like they couldn't help me because of something I had done. On the contrary, they weren't filling my orders first; I was responding to that.

On 7/20 I got a call from my credit card company asking for more information for the 5/10 order's dispute; meaning Victoria lied to me when she said they had already accepted the dispute.

Great people and a great company! Super friendly and genuine. Would recommend them to anyone interested in supporting small businesses as well as receiving quality products.

By far the best setup to have in your vehicle. Shipping may take some time but it’s definitely worth it!

I think the reviews on their website are bogus. They have over 5k reviews but no one in off roading has never heard of them? So many reviews yet it takes them over 2 months to get a simple order out to you?

I ordered the basic wood floor structure for my jeep. I don’t even know what’s it’s called since my invoice just said 1x product, with no name or description. I order this mid May 2026. Now it’s mid July, haven’t received an email or any follow up on product. Kind of forgot about it till I saw an ad pop up on my phone. Decided to call to see where my product was. I was told it would be another 2 weeks before they ship it. At that time I asked to cancel the order since I’m not interested in ordering the drawer system that would go on top to complete the build. I don’t want to wait another 3-4 months for that to come in.

I don’t know if this is really a company. All the reviews I’ve read state the same problem. Why would you take so many orders if you’re 3
Months out? Why wouldn’t you send follow up’s to customers so they know they aren’t being scammed? If it’s taking 2+ months I’m sure they’re having these systems built in china just to be dropped shipped from them to you. On top of all this their receipt system is garbage. Mine didn’t even have an order number or description of what I purchased, just said product and had a price. At least make that look legit. You call customer service to cancel the order and you can’t even provide an order number because they never give you one 😂 I’d look elsewhere

Where do I start… false advertisement, extreme shipping date delays, unfinished product, blatant lies about making it right after I requested my money back at week 11? Theres so much more, they just suck. Give your money to China, at least you won’t be let down by an “American” company. That’s right, I used quotes….they dont deserve an American title in my opinion. Don’t buy their junk.

I have waited over 5 months for order completion. No satisfaction at this point. Sent wrong units initially, then weeks later sent "fix" to try to make incorrect unit fit my vehicle. Never sent any of the accessories that were ordered. Customer service is essentially non-existent. This is NOT a business to waste your money or time on. You will be dissatisfied and unable to get resolution.

Will change when I’m able to reach a service representative seems like a scam so far and no one will answer or reach out

So far, I’ve had the trunk storage system a week in my 18 Crosstrek and cannot say enough good things! 10/10

I definitely give this four stars but let me explain a bit. The price cannot be beat for the product in the end once it’s installed it fits like a glove, it’s so cool, functional, truly made for your vehicle. The one caveat that lost a star was just some hiccups on the way. The company is Texas owned and ran and not sure how big they truly are but the popularity seems to be growing and caused the timeline to be stretched a little farther than I initially anticipated. Communication had some hiccups to understand the timeline of my order but they really did respond with urgency and grace to myself being frustrated and just inpatient to receive the product once the initial shipping timeline passed. I think they have since worked out some of the bugs causing those issues which makes me confident to write this honest review that, sometimes you need to be a little patient with smaller local companies but I promise you it’s worth it. I cannot wait to adventure with this product in my vehicle.

I was getting ready to sell my house and go travel for 6 months, so I wanted a way to haul stuff securely and not have to tie down a bunch of bins.
I came across this option, and I called a couple times with questions about how it anchored in, how it put together, etc….
MAN, those 10” drawers hold a LOT!!! I ended up taking way too much stuff with me but alas hahahaha
I also opted for the sleeping platform (no extensions bc i dont think id need them). I have a 4Runner so if you do the platform on both sides thatd be huge.
I have a dog kennel that i put antiskid tape on the bottom, and actually stuck it on the top of the platform board too, and that held the kennel very securely with my strap. With dog hair, I opted not to get the black felt topping but needed some grip.
I love how easy it is to assemble and install. And upon returning back home, i took it out for less weight for a bit and just kept the one drawer in. I carry a small stand up jack and tools and air compressor, so its really handy having them stored in a drawer vs being projectiles if i slam the brakes or gods forbid in a wreck.
Customer service was great and they were able to get my system to me in time before leaving for my trip.
Ive been debating if i wanna get the 5” drawer for one side so my kennel sits lower when all of it is installed, but we’ll see.
Great, sturdy, secure product!!

Update: I filed a complaint with the BBB and the company gave me a refund within a day. If you’re waiting on a refund and it’s been a couple of months, do that.

Stole my money. I bought a drawer for my Jeep and no longer needed it. I asked to cancel four times but they never responded to my emails and calls. They sent me the package and I asked to send it back. They finally responded and said yes and gave me a return slip. It’s been over 2 1/2 months and I never receive a cent back for my refund despite returning it fully intact in the original package. Do not buy from them if there is any chance you may return it.

I don’t usually leave negative reviews, but my experience has been frustrating. I attempted to cancel my order before it shipped and sent three emails over the course of a week with no response. I also reached out through Instagram because I couldn’t get a reply through email.

When you’re spending over 1K on a product, you expect at least basic communication and order updates. The lack of response made it very difficult to get assistance with a simple cancellation request.

Received my RAV $ Drawer System 10 weeks after ordering vs quote of 5-6.

Im in the UK so was really cautious about the transaction as there would be little I could do if problems arise. The agent on the instagram chat was great very quick to reply very quick to offer advice and guidance in getting my order created for me. I was happy and placed the order.

That was when the problems started - Delayed shipping was the first along with total lack of correspondence again being from the UK I needed to speak to them and emails were ignored, insta chats seen and not replied to.

Eventually the complete camping system arrived via UPS, I understood there was a UK VAT charge and paid £160. Upon opening the package I suddenly realised components were missing that I had ordered.

I managed to speak with Zoe who assured me a further package was arriving the following day. It did in fact arrive but I was also presented with a second UK VAT bill for £160. This was due to the packaging of the item being incorrectly marked for customs as it showed the total value of the product on both boxes and did not indicate that it was package 1 of 2 for example. Upon opening the second package again parts were missing. I was furious.

Contacted them again via email and received an email form Anton the sales manager who offered to refund the second VAT charge and send the missing goods out to me. Wonderfull I thought. However several days passed and no refund, no further confirmation from them, no reply from my emails requesting updates.

Eventually I had to open a PAYPAL dispute and funnily enough they responded to that as pay pal were holding the full payment. They gave me a partial refund for the VAT charge £160 and a further £40 for the missing table top parts. I have now had to find a local carpenter to make the table top for me.

Ive been very disappointed by the complete lack of customer service, missing parts incorrect shipping.

Customer service is non existent and when you do reach someone no resolution comes from it. Just more frustration.

Was lured in by their paid advertising and paid reviews. Highly recommended you don’t make the same mistake as I did. Buy elsewhere. It's not worth the stress.

I have a 3rd row 5th Gen 4runner that I needed a drawer/sleeping platform for. Lets just say I didn’t know I needed a drawer system until I got this. First trip was 4 nights at Overland West in Flagstaff AZ. It worked perfectly. I used the drawers a lot as I ordered it with the kitchen setup. Customer service was great as Rob and Victoria were awesome to deal with. Ive actually recommended it to another 4runner owner who is now going to order one.

Same as everyone else here. 14 weeks, no customer service responses, etc...
Texas AG Office, File a Consumer Report

Well, to say I'm disappointed is an understatement. I paid for quicker processing/shipping time. Reached out after a week to ask about it and they told me it would ship 6/1 and I would receive notice. On 6/3 I reached out, next day got an answer it shipped. Small obstacle, no biggie.
Received the packages with QR code for video instructions that are clearly for an earlier model 4 runner and I have the 6th gen. I emailed asking if there was a printable copy rather than me replaying and watching parts of the video repeatedly, no answer. There are no part numbers for all the little wooden pieces so I have to go back and repeat clips of the video repeatedly as they fly by on the screen to try to see what part it is and the orientation of how it needs to be laid out. This led to several attempts before I got the orientation right on the drawer base pieces. Back to the wrong model instructions. The video shows taking bolts out of the tie downs in the hatch to bolt down the drawer base. The 6th gen doesn't have that, so how I will secure this thing down is still a mystery. I'm to the pull out lids/top deck where the vertical limiters should be installed and it really seems like I should be using the shorter screws so people don't scrape their fingers up on the inside of the drawer, but there is no instruction. Product material- fair to say it's IKEA or lesser quality veneered plywood/particleboard that is certainly not going to last forever and I have serious concern that if anything gets damp (ya know, having a sink and all with camping) that there will be warping and damage. Pretty disappointed for spending almost 2k on this after several weeks at looking at all the options. I read this was supposed to be modeled after the IKEA products that are ready to throw together. Y'all really embraced that with the incredibly poor instructions.