Whirlpool USA Avis 

I am writing to formally requesting all not to buy regarding my kitchen aid KCGD500GSS gas cooktop, which continues to exhibit a significant operational problem that has not been corrected despite multiple service attempts authorized and paid for by Whirlpool.

Since installation in January 2026, the downdraft ventilation system has consistently pulled excessive flame away from the burners during normal operation. Rather than merely removing cooking vapors and smoke, the downdraft appears to interfere with the burner flames themselves, causing flame distortion, instability, reduced heating performance, and inconsistent cooking results. The problem occurs during ordinary use and materially affects the cooktop’s intended function.

Recognizing the issue, Whirlpool authorized service through Flamingo Appliances on four separate occasions. I appreciate Whirlpool’s willingness to attempt repairs; however, the fact remains that after four service visits, the original problem has not been resolved. The cooktop continues to perform in the same unsatisfactory manner. They have refused to exchange , refund or anything .

The repair history demonstrates that Whirlpool has had multiple opportunities to diagnose and correct the issue. Despite these efforts, no lasting solution has been provided. When a product undergoes repeated repair attempts for the same defect and the condition remains unchanged, it raises serious concerns about whether the issue can be repaired in the field or whether it is inherent to the unit itself.

As a consumer, I purchased this appliance with the expectation that it would safely and effectively perform its intended purpose. Instead, I have experienced:

• Repeated service appointments and associated inconvenience.
• Time spent coordinating visits and explaining the same problem repeatedly.
• Continued inability to obtain proper cooking performance.
• Ongoing frustration resulting from unsuccessful repair attempts.
• Loss of confidence in the product’s reliability and fitness for its intended use.

Most concerning is that, despite four unsuccessful service attempts, Whirlpool has declined to provide a replacement unit or refund. From my perspective, Whirlpool has exhausted reasonable repair opportunities without achieving a satisfactory result.

Please refund right away. If additional information, documentation, service records, photographs, or videos demonstrating the flame disruption are required, I will gladly provide them. Kitchen aid does not want to resolve this issue as I know it saying it now months old but this problem has been going on since we got it and it says we don’t have evidence spite the fact that they scheduled the services.

I have been patient throughout this process and have cooperated fully with every service recommendation. However, after four unsuccessful repair attempts, it is reasonable to expect a permanent resolution rather than additional unsuccessful service visits. Please refund.

Whirlpool deserved minus ➖ stars. I live in brand new home one and I half years old of microwave, oven and dishwasher. Microwave wasn’t working in less than one year and they come repair for free. Now I have oven lock and can’t use it and I just spoke with customer service. Guess what,just for the oven is $43 per month for 12 months or one time fee 90 days warranty for $437.68. We are Asian couple with no children and don’t use much of those things but still have problems. Whirlpool can’t even make good quality and why they are in this business. If someone have problems like I have just call local appliances FIX and that what I am doing and i only payed $95.

Frig quit cooling two and a half months ago. Three years old so still under warranty. Have had four repair appointments and finally deemed unrepairabke. Was told I’d have new one in three weeks nothing. Called again and was offer another model supposed to be available. Still no frig. Getting a lawyer involed next. Absolutely horrible service. We were able to borrow small frig from daughter. What happens to the people who have no options. Should be illegal to treat consumers in this manner.

If I could give a zero I would. I bought a washer in January for almost $900. Washer broke not even 6 months into owning and told the washer needs a full rebuild. Obviously there is a one yr warrenty but if it's broke this bad within 6months what will happen after a yr. Save your money dont buy this brand washer

I had my dryer for 13 months when it just froz,but died

Mi experiencia con esta lavadora Whirlpool de 20 kg ha sido muy decepcionante. El problema comenzó aproximadamente un mes después de comprarla. Los ciclos duran mucho más de lo que indica el panel; por ejemplo, un ciclo de 35 minutos tarda entre una hora y media y dos horas en terminar. Como consecuencia, mi consumo de agua y electricidad ha aumentado considerablemente.

Lo más frustrante es que solicité servicio técnico en cuatro ocasiones. Cada técnico dio una explicación diferente: primero decían que era una pieza, luego otra, y finalmente dijeron que la lavadora estaba funcionando correctamente. Sin embargo, el problema nunca se solucionó. Después de casi dos años sigo con la misma falla.

Compré esta lavadora confiando en la calidad de Whirlpool, pero mi experiencia ha sido muy mala. Comparto esta reseña para que otros consumidores conozcan mi experiencia antes de tomar una decisión de compra.

Whirlpool customer service is the absolute worst! We have a community of new homes where 5 ovens out of 35 do not work from the start! I blame the builder too, but the Whirlpool customer service rep that I just spoke with didn’t give a shit. I think that’s is the feeling of the Whirlpool company regarding issues with their products

Do not buy from this brand they do not hold up to their warranty. My washer is brand new less than three months old and they are giving me the go around trying everything to give me an excuse but exchange the entire washer. I’ve been out of a washer for 3 1/2 weeks already and I just got told once again that they have to order another part. Terrible company terrible service do not buy anything from whirlpool.

We bought a higher end washing machine in late 2021. It lasted less than five years. A bearing wore out in the gearcase. Metal shavings and grease begin to coat the parts underneath the unit and cover the floor underneath the machine. We found it when it started making a horrible grinding noise during a wash. Cost to fix - $1700. $700 more than the cost of the machine new. So disappointed. Probably never buying a Whirlpool again.

DO NOT BUY Whirlpool! This is the message I replied to Rosie Manson of Whirlpool. She asked for us to call-we phoned multiple times, left messages and got nothing in return after she had requested us to call. Do NOT buy any Whirlpool appliance-they are not reliable and customer service is nonexistent.

Good evening,

My husband and I decided to trade in our Samsung refrigerator for an American made
refrigerator "to go American" and support companies here in the U.S. In hindsight we should have stayed with Samsung as we had had no issues with it (only once with the ice maker and when I called Samsung they sent someone out the next day no charge) but just wanted something that made crushed ice for my husband. We bought this Whirlpool February 25, 2025 and it was delivered on March 1, 2025. It worked fine up until a few days ago when it quit cooling/freezing completely. My husband and I are both senior citizens on pensions and disability. I also work part time at HEB to make ends meet. Needless to say spending $450 for a repair on the soonest appointment June 29th is definitely a hardship. And we were told there is not a guarantee it can be fixed. We have lost alot of our frozen food and have our refrigerated goods in a cooler with ice but we are in south Texas and the temperature hit 99 today and the ice just melted. We spent $250 on a compact refrigerator today to try and save our refrigerated goods. Thank god our prescriptions don't need to be refrigerated. It's difficult for us to try and salvage what we have, scrape together money to pay for this and this refrigerator is not even 2 years old! Anyway, here is the model and serial number:
Model #WRS325SDHZ13

Serial #HRE0115408

We hope to hear from you soon to get this resolved.

Tim and Tami Jury

I am very disapointed with my appliances whirpool, the are not fuctionals, the refrigerador does not dispense cool Water, which is stupid. And the whasher machine does not clean all clothes because they keep in a hole in the door.

You used to be able to call whirlpool and speak with a tech about your specific problems with their appliances. Most of the time after a quick discussion we could figure out the cause. Now when you call you get a salesman who has no idea how appliances even operate. They have no time to discuss it at all. This brand has sunk to the lowest form of business responsibility. If you need to work on your own appliances then whirlpool is not the brand to buy from. Overpriced parts and overpriced on-site specific service techs only. I'm highly disappointed!

Refrigerator started failing after 4 years in service, and we had not purchased the extended service plan. A call to Whirpool, after 1 1/2 hour wait on phone, indicated that if we purchased service plan, the unit would be repaired, and warranty continued for the 5 year period. The first appointment was scheduled for a month later, 3 days before the appointment, we receive a call that the service had been cancelled. Further calls, after hours on phone, the earliest that someone can perform this service is now one more month out, technician finds compressor failure, and even though warranty was supposedly purchased, it would cost $1,500, for a $2,500 appliance. The only time that I did not have a long wait time on the phone is when I called to cancel the service plan. I was told that a credit would be issued to my credit card, this did not happen, and I had to dispute the charges with Visa. The unit is now being hauled off for recycling.

I hate to be writing this review because, until now, I have been a loyal Whirlpool customer for more than 20 years.

I recently purchased an entire set of new Whirlpool appliances through Orville's for my new home. Unfortunately, my brand-new refrigerator arrived with a defective ice-making system. After several days of troubleshooting, I learned that a fan associated with the ice maker/freezer system was not functioning and would require replacement.

I contacted the retailer, who directed me to Whirlpool for warranty service. Whirlpool did arrange for a service technician to come out, and I have no complaints about the technician himself. He was professional, courteous, and quickly identified the issue. However, the part needed for the repair had to be ordered, and no one has been able to tell me when it will arrive.

My frustration is not that something went wrong—manufacturing defects can happen. My frustration is with the lack of communication and urgency regarding a brand-new appliance that was defective upon delivery. I have contacted Whirlpool multiple times and have even reached out to executive customer relations, but I still cannot get a clear answer on when the part will be available or when my refrigerator will be fully repaired.

When you purchase a brand-new appliance, you expect it to work from day one. If there is a defect, you expect the issue to be addressed quickly and with clear communication. Instead, I feel like I am being passed around without receiving any meaningful updates.

What makes this especially disappointing is that Whirlpool has always been my preferred appliance brand. Over the past two decades, I have had excellent experiences with their products and customer service. In fact, that positive history is the reason I purchased an entire package of Whirlpool appliances for my new home without hesitation.

Unfortunately, this experience has left me questioning that decision. The customer service and support I am experiencing today do not reflect the level of service I had come to expect from Whirlpool in the past.

I sincerely hope my situation is resolved soon, but as it stands today, I am very disappointed with the handling of a defect in a brand-new appliance and the lack of information being provided to a long-time customer.

Just read the review summary on the 1st page. it will tell you all you need to know about Whirlpool products. It is 100% accurate. What a disappointment my new dishwasher has been. It was purchased in Jan./2026 it broke down in April/2026 and I am still waiting on repairs. My mind is blown. Terrible product, don't buy one. You have all been warned. Thanks

Awful experience. I purchased a Whirlpool washing machine 18 months ago. Now it runs continuously trying to drain water that isn't there. After researching the symptoms, the cause seems to be a problem with the control board, which Whirlpool has known about.

Terrible phone support! Forced to listen to that repetitive flute hold music 1000 times. Transferred 3 times then left in perpetual hold past over an hour now into 3:00 PM Pacific / 6:00 PM Eastern. All I need is a replacement part. Guessing I'd just stay here all night. Embarrassing they have paid someone for this cheap phone system in 2026. What a worthless waste of time. 1 star company is right. Sad and I know no one at Whirlpool gives a damn.

If I could 0 stars, I would. RUN from whirlpool appliances, especially their washers. Our washer is not even 3 years old and it no longer works. And of course, for their specialist to come out would be over $300. What a joke.

Bought a whirlpool top loading washer and it has been the worst machine that ive ever owned. There have been multiple problems.
The auto sensing water level doesn't add enough water to get the clothes clean.
Shortly after my warranty ran out it started malfunctioning. The pump wouldn't shut off or the whole washer would shut down before the cycle was complete.
I found out there was a way to reset it but that would only work for a few washes before I had to reset it again.
Then resetting would only get me through part of the wash cycle.

The repair was going to be an expensive control panel plus the cost of the labor.
After just a little more than a couple of years, I needed to buy a new washer

A full-time job of maintenance and 8-hour cycles. DO NOT BUY!!! I have owned this Whirlpool All-In-One washer/dryer for a year, and it has stolen countless hours of my life. I have spent the last 12 months deeply studying this machine, learning its mechanics, and performing endless maintenance just to get basic laundry done. Nothing works.The engineering and design flaws make this machine an absolute nightmare to live with:The Lint Trap Design is a Catastrophe: Because of how the drain and trap are engineered, I am forced to manually drain the machine right onto my floor every 4 loads just to clean out the trapped lint. It is messy, frustrating, and a massive design oversight.The Endless "Sud" Mode Loop: The pressure sensor system is fundamentally flawed. The machine constantly gets stuck in an unresolvable "Sud" loop, stretching what should be a normal cycle into a 6 to 8-hour ordeal. I have hard-reset the board, scrubbed the door seals, deep-cleaned every corner of the drain, and cleared the traps—only for it to fail again on the very next load.Unreliable Pump and Pud Issues: The pump randomly acts up, struggling to evacuate the water at the speed the computer expects, which triggers even more errors.I have done every single troubleshooting trick in the book, cleaned every component, and adapted to its quirks, but it is entirely to no avail. This machine requires part-time job levels of maintenance just to yield soaking wet clothes or an 8-hour cycle time. Save your money, your time, and your sanity—stay far away from this unit