Whirlpool USA Avis 

If i could give 0 stars, I would. I am extremely disappointed with Whirlpool's products and customer service. I purchased a brand-new Whirlpool range, and within days it began failing to maintain temperature. The oven would randomly drop over 100 degrees while cooking, making it impossible to bake reliably.

Instead of replacing a brand-new defective appliance, Whirlpool insisted on repairing it. The required part was backordered, leaving my family without a dependable oven while I continued making phone calls and rearranging my schedule. Even after finally locating the part, Whirlpool could not guarantee they would honor my originally scheduled repair appointment, meaning I may have to miss additional time from work because of a problem that existed from the beginning.

A company that stands behind its products should not expect customers to accept repeated repairs on a brand-new appliance or bear the cost of lost wages due to service delays. This experience has completely changed my opinion of Whirlpool. I will not be purchasing another Whirlpool appliance, and I cannot recommend them to anyone.

Bought a refrigerator freezer combo back in January from Lowe's. They didn't have it in stock so we had to wait a month before it was delivered. Its July 29th and the freezer already broke yet it still has warranty. Now we have to wait until Aug 20th for someone to come see the appliance. It is Ridiculous I will never buy from this company again.

Bought a new Whirlpool refrigerator less than a year ago and it has multiple problems. The main problem is it make a loud sound at all hours. The sound reminds me of a jet engine warming up on a tarmac. The ice freezes into a solid block and the water comes and goes in the dispenser. I had an appointment with a tech but he just put me off a week and I have company coming. I called the dealer I bought it from but he didn't call me back. My advice: Don't buy a Whirlpool

If i could give zero stars I would. Customer service is the worst experience i have ever had. None of the representatives talk to each other or know what they are doing. It has taken over a month to try and get a service appointment because of their incompetence. Do yourself a favor and don't buy anything from whirlpool which includes Whirlpool, KitchenAid, Maytag, Amana, JennAir, Consul, Gladiator, Brastemp, Bauknecht, InSinkErator, and Inglis.

1000 dollar new stove and the beeper for the timer barely audible. Called for instructions for turning up volume.

The isn't any turning it up! You kidding me?
It will require staying in kitchen so I know when it's done baking, can't hear it from adjoining dining room. Could burn food or worse yet start a fire because I didn't hear it!

I was skeptical of buying an Amana appliance under the Whirlpool banner having problems with Whirlpool appliances many years ago. But, I thought after twenty years your products had to be better. Boy was I mistaken. After 13 months my Amana dishwasher decided to start the wash cycle on its own. If the door is closed the lights come on and the cycle will begin with nothing in it. If the door is open the cycle lights will come on but the cycle will not start. After investigating it seems that the control board has always been a problem with Amana dishwashers. It seems you have done nothing to fix it. At a cost of $260.00 plus labor to replace it, I am stuck with leaving the door propped open between wash cycles so the dishwasher won’t start on its own.

I am extremely disappointed with the quality and reliability of Whirlpool and Amana appliances.

I have purchased and used multiple Amana appliances over the years, so my experience is based on more than just one unit. So far, I have had three separate Amana appliances experience control-board failures. Having the same type of major electronic component fail across three different appliances is very concerning to me. Control boards are also expensive to replace, making these failures even more frustrating.

I am now also dealing with my Whirlpool refrigerator, model WRT108FFDB03, which is only around three years old and has stopped cooling and freezing properly. I tried replacing the start relay, but that did not solve the problem.

I understand that any appliance can eventually need a repair, but after experiencing major problems across several appliances from Whirlpool Corporation brands, I no longer feel these are isolated incidents. These appliances are significant purchases, and I expected them to provide reliable service for much longer before requiring costly repairs.

Between three Amana control-board failures and the problems with my relatively young Whirlpool refrigerator, I have lost confidence in the quality and durability of these brands. Based on my experience, I would be very hesitant to purchase Whirlpool or Amana appliances again.

If I could give ZERO stars I would. Bought a $3000 under cabinet ice maker. Has NEVER worked properly. It's under warranty. Customer service SUCKS. Techs are clueless. STAY AWAY.

What an absolutely pathetic company. Got delivered a broken dishwasher and it’s been 3 weeks and I still don’t have a replacement that they’ve promised.

Never buy from Whirlpool. Terrible products. Terrible customer service.

We purchased a Whirlpool refrigerator model WRFC5236RZ00 6 months ago. The fridge works fine. The replace water filter warning light came on so I replaced the filter and tried to reset the light using owners manual instructions to no avail. Contacted customer service & became frustrated because they just regurgitated owners manual information. Appears to me to be a defective part that should be replaced by Whirlpool.

From purchasing to the delivery it's an awful experience. Scheduling is a nightmare. The team who came to install the product is so bad. I strongly recommend to avoid this product.

My side by side refrigerator is 3 years old and it stop working. I had the extended warranty and it expired less than two weeks ago and now the refrigerator stopped working and is out of warranty. I'm never buying Whirlpool again.

This is a long review, but it needs to be said.

I have a Maytag washer that is only 9 months old and still covered under the manufacturer’s one-year warranty. The control console failed and needed to be replaced. I contacted Whirlpool Corporate, and they assigned the repair to their third-party service provider, Platinum Factory Services.

The technician from Platinum came out, diagnosed the issue, and told me the control console was on backorder. He suggested I contact Whirlpool because they might be able to locate the part elsewhere.

Two days later, I called Whirlpool Corporate, only to be told that Platinum had never even placed the parts order. I immediately called Platinum and asked them to submit the order. No one called me back to confirm, so two days later I had to call again. They finally told me the request had been submitted.

I contacted Whirlpool again, and they confirmed they could now see the order. They also informed me that the part was not on backorder at all it was sitting in their warehouse. I asked if they could rush the shipment since I have three young children and being without a washer is extremely difficult. Whirlpool told me Platinum simply needed to call and request expedited shipping.

So once again, I called Platinum. Every interaction I had with the women answering the phones was short, dismissive, and rude, as if helping customers was an inconvenience. Every time I asked to speak with a supervisor, I was told, “We don’t have supervisors. We can send a message, and maybe someone will call you back.” No one ever called me back.

After waiting four weeks, Platinum finally contacted me to schedule the repair for Monday, July 13.

Then, at 7:50 a.m. on the day of my appointment just 10 minutes before the scheduled arrival window I received a text message saying my appointment had been canceled because the technician had a family emergency. They automatically rescheduled me for the following Monday, July 20.

I immediately called Platinum and asked them to send another technician because I shouldn’t have to wait another week after already waiting a month. I was told this technician was the only one they had servicing the entire area.

I then called Whirlpool Corporate to see if they could assign a different repair company or offer any assistance. Unfortunately, they were no help either. I was essentially told there was nothing they could do and that I would just have to wait.

Overall, this has been one of the most frustrating customer service experiences I’ve ever had. The lack of communication, failure to place the initial parts order, constant need for me to follow up, inability to speak with management, and repeated delays have been unacceptable.

If you are told that Platinum Factory Services will be handling your repair, I would strongly encourage you to request a different service provider if possible. Based on my experience, expect poor communication, little accountability, and to spend a lot of time chasing people just to get basic updates.

Brand new stackable washer/dryer just stopped working after 6 months of twice a week use. This happened on 7/12/26. Whirlpool pawned off to a second party to fix. Still waiting for someone to show up. I WILL NEVER BUY WHIRLPOOL AGAIN !! Bought this because they had good reviews. NOT TRUE !! In the meantime I have to run to the laundromat to wash clothes with NO REIMBURSEMENT

Called about my dryer that is less than a year old. We have major paint loss on my dryer. Home Depot has one dryer on the floor that you can look at. So we talk to Angie about our dryer and she says that it has been determined that the paint loss is normal as per the senior technician who I might add was not on site. Whirlpool is HORRIBLE. Look at all the reviews. They have one star. DON’T BUY WHIRLPOOL PRODUCTS they take your money and don’t back up their products. I do you really think that they read their complaints…. I bet the Big wigs are laughing all the way to the bank.

We have a Whirlpool Refrigerator Model no WHRS588FIHZ00 that the ice maker stop working after 4 years wish is understanbale so we call the service Dep and they sent a tech over to fix it, he told us that the motor need to be replace I didn't have the extended warrantee so the part with labor was $457.00 that I paid him. A week later he come back to install the part and after 20 min he tell me that the the refrigerator can't be fix because there is a recall and their is a class action suit against whirlpool on the wiring of the unit. Well there a form in the website to file up the claim. I was not able to fill the form because the case no the the service staff gave me is not good. Then whirlpool sent me a text for a new unit with a 30% discount on a new unit the code they sent me is not good. The service company that charge me $457.05 in May told me they will return the money today July 13 2026 Goodman home solution have not return the money and the tech took the new part with him. So I don't have ice, I don't have the 30% discount,I don't have a good case number that whirpool gave to file the settlement and Whirlpool hang up the phone after telling me they nothing they can do. My recomendacion don't buy anything with whirlpool name on it.

Fridge broke in 10 months, but tenants didn’t tell us until after the one year warranty expired.
Had some negative interactions with customer service and repairs. From there I decided to look further into it and did some online research. Looks like the company is in trouble.
Save yourself the headache and go with GE

Absolutely worst customer service for service on new appliances that are broken, buy any other brand, they do not care, broken microwave and oven, 1 year old, still under warranty…not interested in helping, wants us to wait 20 plus days for a repair. Another door dash night because of whirlpool.

Bought a new home in 2023 chose all whirlpool appliances and almost all of them broke day after manufacturer warranty of one year. Catastrophic failures. Instead of fixing whirlpool pushes buying an expensive warranty in other words pay for it twice. Avoid whirlpool at all cost I thought they were solid they are the worse

I purchased a Whirlpool dishwasher in September 2023 because I believed Whirlpool had a reputation for making reliable, long-lasting appliances. Unfortunately, less than three years later, the dishwasher suffered what appears to be a major component failure. It fills with water and drains, but it no longer runs the wash cycle.

In more than 35 years of owning homes, I have never had a dishwasher fail this quickly. My previous GE, Bosch, and Frigidaire dishwashers all lasted well over 10 years with normal residential use, which is why this experience was so disappointing.

I contacted Whirlpool customer service hoping they would stand behind a product that failed so early. I spent more than an hour on the phone. The first representative told me my options were to purchase a one-year repair plan for approximately $372 or pay about $370 for a repair on a dishwasher that originally cost around $400. Because neither option made financial sense, I asked to speak with a supervisor. After requesting a supervisor several times, I was finally connected with one.

The supervisor explained that the dishwasher was outside the one-year warranty but offered two additional options: a 25% discount on the purchase of a new Whirlpool dishwasher or the opportunity for me to pay $140 to have an authorized technician diagnose the problem. I was told that I would be responsible for the $140 diagnostic charge, and only after the technician submitted the diagnosis would Whirlpool review my case on a case-by-case basis to determine whether they would provide any goodwill assistance.

I then asked the supervisor whether Whirlpool could provide any assurance that, if the technician confirmed a failed major component, Whirlpool would cover at least part of the repair. She repeatedly explained that the dishwasher was outside the one-year warranty and said she could not guarantee any assistance. While she stated my case would be reviewed after the diagnosis, I was left with little confidence that Whirlpool would ultimately provide any meaningful help, despite first requiring me to pay the $140 diagnostic fee.

While I understand that the written warranty had expired, I expected a major appliance like a dishwasher to last far longer than less than three years. I was disappointed not only by the early failure, but also by the amount of time and effort it took to reach a supervisor and the lack of a clear resolution after doing so.

Based on my experience, I do not feel Whirlpool stood behind its product in a way that matched my expectations for a major appliance. As a result, I will not be purchasing another Whirlpool dishwasher in the future. I hope sharing my experience helps other consumers make an informed decision before choosing a brand.