Whirlpool USA Avis 

I purchased a new Whirlpool washer and dryer set from Appliance Direct in Altamonte Springs on June 11, 2026. I chose a more expensive model because I wanted a reliable, high-quality set. By the first week of August, the dryer had already stopped working.

Whirlpool has scheduled multiple failed service appointments, and I've been without a dryer for over two weeks. I contacted Appliance Direct three separate times asking for assistance, and each time I was promised a callback. No one has ever followed up.

The most frustrating part is the lack of customer service after the sale. When you spend a significant amount of money on new appliances, you expect support when something goes wrong. Very disappointed with how this situation has been handled.

Bought a W/D set from Lowe's last Sept. Washer started having issues early June. Tech has been here 3 times since and clearly doesn't really know what he's doing. He forgot to order the part at last visit 5 weeks ago...now it's Aug. 13 and I'm still waiting. Have to keep texting him for updates. Such a disappointing and frustrating experience. Will never buy Whirlpool again. What's the value of a 2-year warranty when there's only one tech you can use and he's non-responsive and unqualified?

RUN don’t walk from this company and any affiliate programs!!! If it were possible to give a company a -5 star review for customer disservice it would definitely be whirlpool-specifically their inside pass program. Absolutely horrific and I do mean shockingly terrible customer service. Trying to call them with a specific issue. You are left to wait on hold for a minimum of one hour to speak to an agent who then would need to transfer you to a lead, which would be another hour hold time. That is also a total waste of time because a lead can do nothing in their position to actually resolve any issue you may have. They also give the very distinct impression that they could care less. They contract out their delivery and installation to third-party inept incompetent vendors. We ordered two kitchen appliances. both took two months to arrive. The installation date was pushed back. The delivery window was nine hours. They came at the last possible moment 6 PM did not complete the installation of one appliance and then most importantly installed a commercial natural gas cooktop incorrectly, which caused a major safety hazard in our home in addition to scratching our brand new floors. When we called to have them come back out to correct we were told as soon as possible would be one week. I can’t even go into all the details of how awful the experience has been. If you try to get to a manager or supervisor, I was told they could provide a mailing address and I could write a letter. What? ???????? we will be contacting the Better Business Bureau and any other channels available.

Brought a washer and dryer from menards who used whirlpool as a third party delivery. Upon getting the delivery dated on 8am to 12pm on a day we got off from a night shift my wife waited until 12pm with no delivery. Wife called and they said they had to cancel because a shuttle from the other facility was late. We asked why no one called to tell us this and all we got was sorry. I called back and a lady named Christine said things happen and they could happen again for the next appointment. When I asked to speak to a supervisor she said they don't speak directly with customers. I ended up refunding my money a nd went to best buy

In may 2026 I bought a whirlpool dryer after using it a few times o smelled gas..service tech came and said the dryer was leaking gas fumes and he would order a valve to put it inside the dryer ..I have a store warranty plus a lowes protection warranty and customer service said im not eligible for a replacement t just a repair..I paid for a bra d new appliance a d that's not what I received...im going to the media with this issue.

Never buy a Whirlpool product. There are warranties aren't worth, and the paper they're written on. They give you the run round for forever. They keep you on hold for hours and hours through the day, and then they send you service calls to people that don't even come to your area and they don't even notify you that they're not coming. And then when you call Whirlpool to ask them why that you aren't notified, they turn it around on you saying this was the exact quote from a Whirlpool employee on the phone. She says, it's not our responsibility to call our customer to see if they're product is being worked on really. You think that would be there? Their thing to do is to call to see. Hey, did somebody show up to fix your clients? I mean, really for them to admit that on the phone makes mad.I own several apartment buildings in a big city and I am pulling all my whirpool products from there.And I'll never buy willpo products and I will put it on every social platform.I can.

Terrible customer service and waiting on call all day I will never buy whirlpool appliances anymore extremely disappointed experience.

I have been a loyal Whirlpool and KitchenAid customer for many years, but this experience has convinced me that this is the last Whirlpool product I will ever purchase.

When our KitchenAid range developed serious problems, I contacted Whirlpool’s Executive Team and even wrote directly to the company’s president, hoping they would stand behind their product. Unfortunately, despite multiple emails and providing all the requested information, the only response I received was a refusal to offer any meaningful assistance. I felt that my concerns were dismissed rather than genuinely considered.

What disappointed me most was not just the product issues, but the way they were handled. As a long-time customer, I expected better customer service and a willingness to work toward a fair resolution. Instead, I was left feeling frustrated and undervalued.

Based on my experience, I cannot recommend Whirlpool or KitchenAid products. Customer service should stand behind the quality of the products they sell, especially when loyal customers reach out for help. Sadly, that was not my experience.07

One year and 2 months exactly after I purchased a brand new Amana washing machine produced by whirlpool the control board went out on it. When I contacted Whirlpool about the issue I was informed it was out of warranty but they would cover the replacement cost if there was a qualified certifiedtechnician in the area. Which there was not! The closest one was 100 miles away or more. It cost me $325 to repair that washing machine. I am on a fixed income and am a 70 year old retired individual. The previous washer I owned was also an Amana and it lasted 25 years. I cannot afford to keep replacing my washing machine. And yet I need my washing machine. So I am extremely extremely unhappy with whirlpool and I will never buy another whirlpool product.

I love the refrigerator but nothing but problems.. We have AA lot of company and no one can get water at night without an alarm. Going on.. the wire filter always says reset, and will not go off. The thickness and could not even get it to turn off, why do alarms come on when you get water?. So upset to deal with this every day. . We should have bought a Samsung.. the wearable wraps, when we call are Indian or something, cannot understand them. Why is it so hard to replace a water filter and deal with this c***?

I bought a whirlpool freezer and it's barely two months old and it stopped working. I had to throw away around two bushels of sweet corn I had just put up for the winter, frozen fish, chicken, and approximately fifteen or twenty quart bags of collards and mustard greens. I called whirlpool and approximately four days later they said they would send a tech out and if they couldn't fix it in so many words TO BAD. There is a one year warranty with whirlpool and I'm paying every month when that one expires. The right thing to do is to give me a new freezer without question. I bought it at Lowe's and because I didn't buy their warranty they won't touch it, they only give thirty days. I'm almost nine hundred dollars out a "WHIRLPOOL" freezer that can't be trusted. I WILL NEVER BUY A WHIRLPOOL PRODUCT AGAIN.

Appliance broke 3 months into purchase. Customer service was rude and hard to work with. They tried to not honor the warranty and are making it extremely difficult to get repairs/replacement.

I am extremely disappointed with the delivery experience from Inside Pass and their delivery partner, Top Hat.

We ordered a refrigerator based on the estimated delivery date of August 4. After placing the order, we received a confirmation email changing the delivery to August 5. A day or two later, another email postponed it again to August 6.

Because of the scheduled delivery today, I took a day off from work to make sure someone would be home to receive the appliance. Then, on the morning of the delivery, I received yet another email telling me to choose a new delivery date. The earliest available date? August 12.

This is completely unacceptable. Multiple delivery postponements are frustrating enough, but waiting until the day of delivery to delay it again, after customers have rearranged their schedules and taken time off work, is incredibly disrespectful.

If Inside Pass and Top Hat cannot meet the delivery dates they provide, they should stop giving customers unrealistic expectations. Delays can happen, but repeatedly changing delivery dates and then canceling on the day of delivery demonstrates poor planning, poor communication, and a complete disregard for customers' time.

This has been one of the most frustrating delivery experiences I've had. I would think twice before ordering through Inside Pass again if Top Hat is the company handling deliveries.

As a follow up to my review on 7/23/26, on the 28th of July, I receive a generic, boilerplate email from Whirlpool stating that they have not found a service provider in my area. (Bare in mind, there is a service provider in my area as I discussed in my previous post.) At any rate, based on their inability to provide a service provider, "We genuinely care about providing a timely service resolution and request that you contact and select any local service provider of your choice." So according to them, they cannot locate a service provider so they are now requesting that I find one. Further atrocities occur when the email states: "We ask that you pay the service technician for the labor and send us a detailed invoice/receipt with the service provider’s letterhead or other identification showing 'paid' directly from the service company for up to $200 reimbursement." So not only do I have to find my only repair person, I have to pay them out of pocket for a measly $200 reimbursement. Some warranty!!!!!

Then, the next day, attached to the email from the day before, I get another email telling them that they are still looking for a local service provider, and I have to give them eight more days to find someone before I do anything on my own.

So, here I continue to sit with a broken refrigerator A MONTH LATER. Do not ever buy anything from Whirlpool. I get that sometimes things break or that there is a factory defect. It is their infuriating lack of customer service, accountability, and follow through that is at issue and makes them a horrible company with which to do business.

My Whirlpool fridge is 1 year and 5 months old. I noticed that it was running constantly. I shut if off on the control board and let it set a few minutes in hopes it would reset it self. I started it back up and It then shut down once and then ran continully. I tried to shut it down again from the control board and it would not so I unplugged it. I then called whirlpool who then sold me an extended warranty plan that I now have to pay 37.00 a month for a year. Then I had to wait a week for the repair man to come. Now it is a little over a week living out of coolers. He comes and now has to order parts another week without a fridge. He came yesterday replaced parts. Fridge is not cooling enough and freezer is not freezing. Freezer is also making a sizzling sound. I had to call the warranty place to reschedule another visit. Another week before they can get him back out here. I called whirlpool which it is a feat just to get a human on the line. Nothing they can do. I told him I will never buy a Whirlpool product again. Northeast Appliances saw the work order come through for me called me immediately. He was here in 15 minutes to reassess what was going on. He is doing an awesome job I highly recommend them. Well I hope this extended waranty place is going to like the bill they are about to be hit with. I am sure with the first visit probably ate the $400.00 I am paying for the year. He said my fridge has a sealed system failure. Which basically is your whole cooling unit everything. He then asked you did say you got that extended waranty? I said yes covers everything for a year. He said good because this is going to be expensive. He is ordering the parts and will be back on Monday. Total over 3 weeks living out of coolers.Are they going to reimburse me for my lightbill that is over $300.00 because the fridge was not shutting down and for all the ice I have had to buy? No they will not they don't care. So I will tell everyone stay as far away from Whirlpool as possible. Their phone system to get to a human sucks and there products suck. I would have given them no stars if I could of.

Two year old Whirlpool wall oven never worked and has become a safety hazard as it turns on by itself! At this point the wall oven has been disconnected from the power source more than it has been used. All Whirlpool will do is send technicians who order and replace the boards that don’t work. At this point even the techs tell me the new boards do not work and I will continue to experience the same problem. Whirlpool service reps are rude and treat customers like they are lying. Whirlpool Corporation will not answer letters. I would never recommend a Whirlpool appliance.

If I could give Whirlpool 0 stars, I absolutely would.

This has been the worst customer service experience I’ve ever had. Every time they schedule a technician, the appointment changes. Dates are constantly rescheduled, appointments get canceled, and no one seems to know what’s going on.

When a technician finally shows up, they’re often late and sometimes don’t even know how to fix the problem. They say the issue has been resolved, only for me to find out that nothing was actually fixed.

I’ve heard every excuse imaginable: parts aren’t available, the technician isn’t available, the appointment has to be rescheduled again. It’s a complete mess from start to finish.

I would never recommend Whirlpool to anyone. Their service is disorganized, unreliable, and incredibly frustrating. Save yourself the time, stress, and disappointment, and choose another company.

Whirlpool has gone downhill terribly, they have replaced the motors in their washers with tiny motors that do not wash clothes. This is confirmed by the repair service. I bought a brand new set $2000 and they have never washed my clothes. I’ve had so much trouble talking to somebody about the problems and I see so many reviews now about how terrible whirlpool is they can’t help me because they designed these washers like this so it’s not a issue like something’s broken. It’s an issue like the appliances are junk., so I saved for this set and now I have two pieces of junk in my laundry room. I can only wash the equivalent of five towels and that still doesn’t get them clean. I have dogs so now I can’t wash the couch cover unless I go to a laundromat or blankets or anything I don’t like going to a laundromat and now I’m forced to.

Dersom mulig hadde jeg gitt " 0" stjerne. Kjøpte en vaskemaskin til innbygging for 2 år siden. Bunnen er komplett gjennomrustet grunn lekkasje inne i maskinen. Garantien gikk ut for 2 dager siden( 1.Aygust) og Whirlpool fraskriver seg nå alt ansvar!!! En
" ny" maskin må nå kastes, siden bunnen ikke kan repareres.
2 år levetid på en dyr vaskemaskin er ikke akseptabelt!!!!

After seeing the other reviews. This is a waste of time, bought a whirlpool refrigerator, I hate it so bad, it quit making ice inside the first year, they sent some guy. After the repair it makes about 24 cubes a week, it’s so frustrating, I have to buy bags of ice and fill up the ice dispenser twice a week..I paid 2400 and I’m stuck with a total piece of junk, when I was growing up whirlpool meant quality…. Now it’s Chinese junk!