Whirlpool USA Avis 

I got a washer with a defective part declared by whirlpool. But they won't cover the cost of fixing it because the serial number is out of range. Regardless of the fact that the washer model is a known defect and I am experiencing the same exact problem as those applicable. Customer service just repeats the facts that are not being disputed. Talk about critical thinking. Promotes their appliances as "built to last." I guess their interpretation of longevity is less than 2 years, so they can get more out of you.

⭐ 1/5 — I will never purchase another Whirlpool appliance.

My experience with Whirlpool has been an exhausting, months-long example of how not to handle a customer when something goes wrong.

I purchased a Whirlpool range in July 2024. In June 2026, a gas leak was discovered and the gas company disconnected the appliance for safety. From that point forward, getting Whirlpool and its service providers to resolve the situation became incredibly frustrating.

Whirlpool initially agreed to cover diagnosis, but getting the appliance properly evaluated became difficult because the gas had been disconnected. Eventually, Whirlpool offered a prorated amount toward a replacement.

Unfortunately, the replacement process was just as bad.

Mike’s Appliances was involved with the replacement and installation. I coordinated with the gas company so everything could be completed properly, yet Mike’s would not wait approximately 10 minutes for the gas company to arrive. The replacement range was ultimately installed WITHOUT being converted for propane.

After continued problems, Whirlpool finally agreed to refund the prorated replacement purchase AND refund the original appliance at a prorated amount.

Even then, the ordeal wasn’t over.

I waited approximately THREE WEEKS for the refund check. Now that it has finally arrived, Mike’s Appliances needs to retrieve the range and is once again giving me very short notice for pickup times and expecting me to rearrange my schedule to accommodate them.

At what point does Whirlpool take responsibility for the customer’s time?

I’ve had to deal with a gas-related appliance problem, repeated phone calls, service coordination, a failed replacement process, an improperly prepared replacement appliance, scheduling problems, weeks waiting for reimbursement, and now another inconvenient pickup process.

Appliances can break. That’s not why I’m writing this review.

I’m writing it because of what happened AFTER the appliance failed.

A major manufacturer should be judged by how it treats customers when something goes wrong. Whirlpool eventually provided financial reimbursement, and I will acknowledge that. But getting to that resolution required an unreasonable amount of my time, persistence, and inconvenience—and even after the refund, the process still isn’t finished.

Based on my experience, I cannot recommend Whirlpool.

I will not purchase another Whirlpool appliance.

I went with Whirlpool for a refrigerator because they've been in business so many years. We bought French door with a middle drawer and bottom pull out freezer. The ice dispenser is on the door. It's this door where the ice dispenser is located that cannot be fixed. It won't stay open. I open it and it closes real quick due to weight of ice and dispenser. Refrigerator cost over $2000. Others don't do this and why should this happen with this so called reputable company? Yes we had someone come out and check it. They couldn't fix it. We are disappointed. Don't buy this frig if doors staying open is important. You wouldn't know it til ice was formed and frig in use.

So many things went wrong between products and service, I can’t believe this company doesn’t yet have a class action lawsuit against it yet…. They need to be held accountable for pretending to not have service records, pretending to not have warranty records, and intentionally pushing service past warranty periods. There’s a reason the company doesn’t have a place on their page to leave reviews. They need to be sued asap.

I have spent hours trying to resolve poor customer service from a whirlpool/KitchenAid warrantied dishwasher that broke. I am not going to take the time to explain all the issues because everybody else who has wrote a review already has.

Do not buy a whirlpool/kitchenaid product. The customer service provided if your appliance breaks down is awful and they don’t care. They contract with a third-party, Platinum Factory Service, in Ohio, who has received terrible reviews, but yet they continue to work with the same company and will not provide anybody else to work with you. When I asked a Whirlpool escalation team member, Demetrius, why they continue to work with a third-party repair company that receives terrible reviews, he said Whirlpool doesn’t have a choice of what repair company they use, nor is it his job to look at reviews. You don’t have a choice??? You will be held hostage if you purchase a whirlpool/KitchenAid appliance if you have any issues and may or may not have a working appliance when it’s all said and done.

We bought our house with Whirlpool appliances in. The washer stopped working after a week and a half. Called them, after Flamingo Appliances tech (Whirlpool rep) told us that they should replace it since there are at least 3 different defective parts, but he wrote a different report. I ended up for hours on the phone with Whirlpool. They are rude, and don’t care about the customer. I contacted the builder and they sent out the site manager with the warranty manager and both of them agreed that Whirlpool should replace the washer. Since Whirlpool refused to do it, the builder replaced it. The new one worked for 2 weeks, ended up with the same problems, but twice worse. I contacted again Whirlpool and they sent out Flamingo Appliances again. After that I wasn’t contacted by anyone. I called Whirlpool 3 weeks later and they said that the ticket was closed since they didn’t get a report from Flamingo, and assumed that the problem was resolved, and I should have called to let them know. SERIOUSLY??? I ended up with making a report at Better Business Bureau, since we are without a washer for months. I was contacted by Whirlpool few days later, and the representative said that they will fix it, and responded to BBB complaint. When she called me the second time, I realized that she didn’t even read my complaint! She was claiming that I had one service call for the washer. I tried to explain that is the second washer, but she didn’t understand. How? Under my Whirlpool account I see both of them. She started to be rude, so I hanged up. I responded negatively to their BBB response, a week ago and I never got another response from them or BBB. I don’t do negative reviews, but this is outrageous! They don’t care at all about their customers. DON’T EVER BUY ANY WHIRLPOOL APPLIANCES, AND IF YOUR NEW HOUSE IS COMING WITH THEM, PRAY TO GOD! Besides, we had the stove top replaced and, 2 months later is cracked again. I see reviews saying that they would give them a zero….I would give them a minus 5 review!

Purchased the w/d set the end of May 2026. By mid July, I discovered a blister on the top of the dryer. Called customer service and they said it was “cosmetic” and they wouldn’t help. This was a blister - not something cosmetic. This was caused by poor manufacturing practices - such as paint on dirt (POD). I’ve always liked Whirlpool products when we got them from Sears, but I’ll never purchase another one because of the poor quality of workmanship involved. They do not stand behind their products! DO NOT PURCHASE Whirlpool products. So very disappointed.

Charged me for a dryer I did not accept and told me that I had to wait “1 billing cycle” to get a refund. This isn’t a utility bill-you charged me for something I did not accept. Customer service wait times are up to an hour and extremely unhelpful. Will never order directly through whirlpool again.

Pésimo servicio al cliente. Es imposible comunicarse con ellos. Nunca contestan el teléfono y, en las pocas ocasiones en que lo hacen, te cortan la llamada de inmediato o te transfieren a otra línea donde se termina cortando la comunicación. No hay empatía ni soluciones, solo te hacen perder el tiempo. No recomiendo la marca por su terrible servicio postventa.

Extremely Disappointed with Whirlpool Quality and Customer Service

As a new homeowner, I spent countless hours researching appliances before making my purchase. I ultimately chose Whirlpool because of its reputation for quality and reliability. Unfortunately, my experience has been incredibly disappointing.

I purchased a Whirlpool WED5050LW1 dryer through Home Depot and received it on July 25, 2026. From the moment it was delivered, the dryer did not work due to a factory defect. Home Depot informed me they could not accept a return because the issue was manufacturer-related and covered under Whirlpool's warranty.

A Whirlpool-authorized technician inspected the unit and confirmed that a replacement part is needed. However, the part is currently on backorder with no estimated availability date. As a result, I have owned this dryer for nearly a month and have been unable to use it a single time.

What is most frustrating is that I purchased a brand-new appliance, yet I am being asked to wait indefinitely for a repair on a product that arrived defective from the factory. This is not the level of quality or customer experience I expected from Whirlpool.

I am extremely disappointed in both the product and the resolution process. A brand-new appliance that has never worked should be replaced, not leave customers waiting indefinitely for parts. Whirlpool should stand behind its products and provide a replacement unit at no cost when a factory defect prevents a customer from using a newly purchased appliance.

Based on my experience, I cannot recommend Whirlpool at this time. I hope the company takes responsibility for this situation and provides a fair resolution.

Whirlpool came out to work on my dryer which is not drying anything and the guy takes one look at my dryer and tells me he can't take it out of where it's at and I'll have to hire another company to remove it so he can work on it I argue with him he goes out to his truck to talk to his boss in the meantime I pulled the dryer out of the spot so he can work on it I just have to disconnect the gas and vent lines and I'm calling out to him and I look outside and his truck is gone he didn't even say goodbye or anything you also have to keep in mind I had a stroke my left side is paralyzed and I can't see out of my left eye and I was able to get the dryer out and he left without even looking at it I would leave zero stars but they forced you to leave one

I purchased Whirlpool appliances for my kitchen during a remodel, August 2025. My refrigerator went out on July 2026. They scheduled me a repair, using an out of town technician, on August 13, 2026, but wanted to charge me for the repairs, saying it was no longer under warrant. After providing proof of purchase again, they rescheduled me an appoint for August 20, 2026. On August 19, 2026, they confirmed my appointment scheduled for August 28, 2026. "But I have an appointment scheduled for tomorrow, I've taken off work and everything." Due to an "emergency", your technician will be in your area on August 28, 2026. Goodman Home Solutions. I reached back out to Whirlpool which is loads of fun. The automated phone menu is inoperable and setting up an appt on line pushed my back to September 2, 2026. The Chat was no different than the on line version until I finally reached a person. She only provided info from the website, September 2, 2026. One month without a refrigerator is apparently okay for Whirlpool. They may all be the same, but i promise this will be the last Whirlpool product that I ever purchase. I have scheduled my own repair service who will be at my residence in the morning.

This company is the worst zi have ever seen...how are they still in business?... appliances stop working even before a year is up and Customer Service SUCKS...and when u do reach someone they don't help you...I'll NEVER get another Whirlpool product!!

Bought a whirlpool refrigerator and after 3 years it stopped freezing. Warning never buy whirlpool who design refrigerators to fail with 3 years

My 2-yr old Electric Laundry Center has been seen by 2 different repaimen that was sent out thru the company I bought my applicances from. I started having problems with "Lid Lock" in November 2025. My Laundry is under a 5 yr purchased warranty. The "Lid Lock" light remains on, therefore, I cannot do laundry. I was told today that I needed to contact Squaretrade (where the warranty is from; part of Allstate Ins.). I did contact them on line and was cut off 3 seperate times while waiting for the help person to respond. I gave that up and called the number for Squaretrade and after many pressings of the buttons, I demanded to speak with a real person. After about an hour later, they are sending a repair person to my home in 4 days to take a look it. I am also having trouble with my ice maker on my Whirlpool fridge. I asked if the repairman could take a look at this while he was coming to my house, and they said NO! I would have to file another claim for this; only after the repairman have come and gone on this Friday!!!! So, I get to go through all this crap again just to get another technician to look at my refrigerator. Whirlpool Do BETTER!!!!!!

UPDATE as of 9/28/26: So far, five repairmen have been to my house now since Aug.3rd to try & fix my washer. I went for 36 days without a washer. On Sept. 8th, a repairman came & replaced the main board. It worked for 19 days, & 7 of those days I was on vacation. I have been on line, on text & e-mails all day trying to get the issue resolved. I requested from Allstate/Square Trade a full reimbursement to purchase another washer/dryer. I have an appointment with an attorney tomorrow (9/29/26) to discuss legal action. Im also filing a Consumer Complaint Form with the Offuce of the Attorney General of Virginia, Consumer Protection Section.

I purchased a matching washer and dryer set DIRECTLY from Maytag’s website on August 6, assuming buying from the manufacturer would mean a seamless experience. I was completely wrong. We had to take a full day off work to be home for the scheduled delivery today. The delivery team arrived and only had the washer, explicitly admitting that the missing dryer was entirely Maytag’s fulfillment error.Because of their mistake, we have no way to dry our clothes and are forced to spend our free time and extra money at a local laundromat. Furthermore, we would have had to take a second day off work just to receive the delayed dryer. Now, because of how this was handled, we are forced to take yet ANOTHER day off work just to sit at home so they can pick up the washer. That is multiple days of completely wasted PTO and lost wages because of Maytag's incompetence.When I called Maytag customer service to locate the missing half of our order, I was offered insulting compensation and a vague 48-business-hour window just to get a status email. I called back, waited on hold for 45 minutes, and asked for a supervisor. After another 10-minute hold, Supervisor Leslie came on the line.Leslie showed a total lack of respect. She was incredibly rude, spoke over me, and refused to offer any meaningful help or a firm timeline. When I told her that if she couldn't give me a delivery timeframe or proper compensation to just cancel the order, she dismissively said "that's fine" and immediately pulled the plug on the transaction. She scheduled a pickup for the washer, and then dropped a bomb: Maytag will be holding our thousands of dollars hostage for up to 30 days due to their internal "billing cycle."As of right now, the only communication I have received from Maytag is a confirmation that they are coming to take back the washer. No cancellation confirmation, no refund receipt, nothing. Maytag messed up the order, cost us days of work, left us with no appliances, and treats paying customers like garbage. Do not buy direct from their website.

I will never buy from whirlpool again. I bought an $800 wash machine from them, and I wish I hadnt. It stopped working shortly after buying it, so I called whirlpool. They sent a repair person to fix it, but they didnt send him the part information he needed. So, he had to come back a week later with the part. After fixing it, a few days later, it broke again. Same issue. Called again. He came to fix it. Had to order a new part, so he came back a week later to fix it. This has happened now 6 times just in the last couple months. Every time it breaks, I have to spend money to wash clothes at the laundry mat for 2 weeks (about $20 a trip) and take two days off work (one for inspecting, the other for fixing). Also, the machine is moldy on the inside because when it breaks, it doesnt drain. I talked to whirlpool about this. The response given was that they are not obligated to replace the machine, only fix it. Well, considering the repair man told us there wasnt anything he could do (obviously) about the mold, it angers me to know that we are just out a machine. I am so sick of dealing with this company who is willing to screw over hardworking people to make a few bucks. I cant afford buying a new machine after dropping that kind of money, and I cant take off any more work (losing more money) to try and fix an unrepairable machine. So, please, just avoid whirlpool. Im sure there are other companies that have better service to work with and give money to. If you spend $800 for a brand new wash machine, it should work. Instead I spent $800 for a broken machine, 12 missed work days, consistant trips to the expensive laundry mat, a destroyed bed comforter (sat soaked from unfinished cycle), and a year of fighting over phone calls with an uncaring company over a warranty thats simply not worth it.

My parents bought model #WHS571CIHZ04 Whirlpool side by side refrigerator a year and four months ago. Rarely use the crushed ice feature in the door, howerver after using it the other day, the metal auger gear broke into pieces. They had a repairman out that stated in a letter he believed that it was probably a defective part from the beginning. We called whirlpool and they will not stand behind it. In fact they wanted to charge us again to have another repair person come out. No one in my family will ever buy a whirlpool brand appliance again. I would suggest you not either.

We purchased a new Whirlpool refridgerator on July 5th because our ice maker quit working. We paid for delivery and set up. The ice maker did not work on the new refridgerator. We have spent 6 weeks now trying to get the ice maker fixed. They have set up dates for the ice maker to be fixed and no one ever showed up. We were constantly told a company that was hired to come out and service the refridgerator. I called the company and talked to the owner and was told they do not service our area. Whirlpool insisted over and over that they would be coming out. Whirlpool has constantly lied about emails being sent, phone calls being made. Each promise delays another week. Last week we were told they would deliver a new refridgerator and would contact us within the week to confirm a delivery date - we heard nothing. Called again today and we were told they tried to contact us. We checked emails and phone logs - outright lie. Now, we have been told that they will contact us in 3 to 4 weeks to confirm a delivery date. I also want to add that each call lasts at least an hour. Each person you talk to, you have to repeat model number and serial number and address and phone number - EVERY PERSON YOU TALK TO ON THE SAME CALL. They alwaus try to sell you an extended warranty when they haven't even honored the existing warranty. We will NEVER buy another Whirlpool appliance. These people are liars and crooks. Their customer service is terrible, and their appliances are crap!

DO NOT BUY A WHIRLPOOL WASHING MACINES!!!! You are wasting your money. We bought a brand new washing machine 02/2026. It broke 4 weeks ago. It took their great Service Provider (NOT!!!) 3 weeks to get the needed parts. I did one load of wash and it broke again. Now the Service Provider is stating one part is on backorder; they have to go to Whirlpool to get the part which could take up to 14 days. Then, another 10 days for something else. So we are now without a washing machine for a month. Whirlpool will not return our money. We have a Speed Queen on order. Even their own Service Provider does not recommend Whirlpool.

Whirlpool's Customer Service is nonexistent. They use the warranty as a scapegoat for not owning up to a poorly manufactured product.

ONCE AGAIN....DO NOT BUY A WHIRLPOOL WASHING MACHINE!!!!!