White & Sons Avis 

307
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were struggling to sell our property until white & sons took over and they got it sold within a matter of a few weeks. The communication has been great throughout the process and been really easy t... Voir plus

Noté 5 sur 5 étoiles

Everyone at White and Sons were super friendly and helpful. As a first time buyer I had lots of questions which they helped me navigate. Even if they didn’t know the answers straight away, they were q... Voir plus

Noté 5 sur 5 étoiles

We would highly recommend White & Sons for selling your property. From the very beginning, Cedric and the team were professional, friendly and extremely helpful. Selling a house can be a stres... Voir plus

Noté 5 sur 5 étoiles

White & Sons were brilliant throughout our purchase, especially Rebecca, who was always quick to respond, kept us updated, and did a great job chasing things up. She made the whole process feel much e... Voir plus

À propos de l'entreprise

  1. Agence immobilière
  2. Agence immobilière d'entreprise
  3. Agence de location immobilière

Écrit par l'entreprise

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


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4,7

Excellent

TrustScore 4.5 sur 5

307 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(307)

78 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We bought our flat through White & Sons…

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or selling in the future. They seemed like nice people too which always helps, and we love our flat :) Thank you Cedric, Jack & co!

7 février 2025
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Réponse de White & Sons

Thank you for taking the time to share your experience. It's reassuring to know that we exceeded your expectations and we are delighted to hear that you would use us again. Thank you for your kind words, we think the Leatherhead team are a great bunch too.

Noté 5 sur 5 étoiles

First Class

Over the years Keith has helped me with property transactions and letting an investment property - always going above and beyond what can be expected of an agent in a totally professional way. Both Megan and Freya have been conspicuous in their efficient and competent handling of the let. The service has been personal - I deal with humans not software - and both friendly and proactive. The service provided has impressed me and I thoroughly recommend the firm.

25 avril 2025
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Réponse de White & Sons

We fundamentally believe that it's really important to be humans and not processers - so we are delighted to read your review. Thank you for your incredibly supportive words, this really does make a difference to the team, so thank you once again.

Noté 5 sur 5 étoiles

Property Rental

I had been renting out my property with White & Sons for many years.
Megan has been far the best person with whom I have dealt with. She was prompt in responding to any queries and remained highly professional irrespective of any situation she was faced with.
Megan is an asset to White & Sons

23 avril 2025
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Réponse de White & Sons

This has totally made Megan's day, we think she's pretty great too. Thank you for taking the time to leave a review, much appreciated.

Noté 5 sur 5 étoiles

The service was great

The service was great. The team were really helpful and understanding and made the move much easier.

28 mars 2025
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Réponse de White & Sons

Really pleased you found our service to be great and the team to be helpful. Thank you for taking the time to share your thoughts, much appreciated.

Noté 5 sur 5 étoiles

Would 100% Recommend White & Sons, Horley

We have used White & Son twice now and we have to say that we were very happy with them on both occasions. On the second occasion we had some 'urgent' issues with our buyers. James and all members of his team were very professional and went above and beyond to help us make things happen; getting the answers required and documentation sorted.
We would not hesitate to recommend White & Sons, Horley to anyone thinking of selling their house. Should we wish to move again, they would be our first port of call.

16 avril 2025
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Réponse de White & Sons

Thank you for taking to time to leave a review. We are over the moon to have helped you twice and delighted to hear the service has delivered once again. Your recommendation is the only validation we need to know we are doing a good job for our clients, for this we are very thankful.

Noté 4 sur 5 étoiles

Client sensitivity

We were shown around a selection of properties by Rebecca yesterday who couldn't have been friendly. She really helped to put my elderly parents at ease and understood the emotional sensitivity of the move they are currently contemplating. She was very knowledgeable about each property and if there was a questions she didn't know the answer to she has since found out and emailed us. Thank you for looking after my parents and helping them to understand much better their options in the area.

8 avril 2025
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Réponse de White & Sons

Thank you for your kind comments regarding Rebecca's handling of your viewings. We are delighted to hear that she put your parents at ease and that they felt well looked after. Thank you for taking the time to leave a review, this is much appreciated.

Noté 1 sur 5 étoiles

Worse estate agent in the country!

I feel ashamed that I had to give this AWFUL company even a star on this rating! Never in my life, have I dealt with such a dishonest company. We are in a dispute with them over a 'cash call' that they made up to try and get money from us leaseholders. They DELIBERATELY gave their solicitors an old address (an address I used to live in 3 years ago!) So that important court papers were sent out to the wrong address. I therefore never received anything (even though the first letter was sent correctly). They deliberately lied and tried to trick us. AVOID THIS COMPANY AT ALL COSTS!

27 mars 2025
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Réponse de White & Sons

We are disappointed that you still feel we are in some way responsible for your current situation.

Whilst we will always endeavour to assist where we can, in this instance, we act in an advisory capacity to support our client, which is your management company.

We offer administrative support and legal guidance to ensure that all leaseholders settle their prearranged financial obligations and adhere to the terms of your Head Lease.
This matter is now in the hands of their legal team. No amount of 1-star reviews will negate your indebtedness to them.

However, if you feel that our handling of this matter needs to be escalated, our professional departments are proud to be regulated by the Royal Institution of Chartered Surveyors (RICS), and as such, we have a formal complaints procedure that you can utilise https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/

Noté 5 sur 5 étoiles

Friendly and professional service

All the team were friendly courteous and professional. My property was presented to the market with professional images and all viewings were escorted by a member of staff and regular feedback offered. A satisfactory sale was arranged within a relatively short space of time.

17 mars 2025
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Réponse de White & Sons

We are delighted to hear that you found our service to be friendly & professional. We are over the moon that your sale was satisfactory and that we managed to complete within a short space of time. Thank you for placing your trust in White & Sons to help.

Noté 5 sur 5 étoiles

A great team

White and Sons took over the block management of our block of flats a year ago. We have found Debbie and Jamie to be professional and approachable. They are happy to discuss any concerns we have and are currently assisting us with major renovation work and we have every confidence in them.

12 mars 2025
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Réponse de White & Sons

Thank you for taking the time to share your experience, we really appreciate you doing this. We are over the moon to hear that you have found Debbie & Jamie professional and approachable. We look forward to working with you for many years to come.

Noté 5 sur 5 étoiles

Had an excellent experience buying…

Had an excellent experience buying through White & Sons with special mention to Cedric for going above and beyond with regular comms to keep momentum with solicitors. If we were selling, they would be our first choice. From viewing to completion the process was professional and efficient. Thank you again :)

7 février 2025
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Réponse de White & Sons

Thank you for leaving a review. Your kind words have really made Cedric's day! We are delighted to hear we would be your first choice if you were to sell. Thank you once again.

Noté 1 sur 5 étoiles

Not recommended and stay away.

1 mars 2025
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Réponse de White & Sons

Despite repeated attempts to help you resolve your situation with our clients, we are disappointed to hear that you remain unsatisfied with our service.

Now that your indebtedness to our client, the management company, is in the hands of their legal team, could we ask you to continue communication through our formal complaints procedure. https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/
White & Sons

Noté 5 sur 5 étoiles

Highly Recommend

We are extremely happy with the service that was provided by the Leatherhead team. We met Cédric a year prior to selling our property and when we made the decision to proceed, we knew that his team would be the best fit for us as he stood out from all the other agents we met. Cédric took the time to discuss our needs, offer advice and was always there to answer any questions and sort out any issues we had. Jack and Jago took the time to come and visit our property so they could provide a top service - and they did. Jack found a buyer for our property within a couple of weeks and like Cédric he was friendly, honest and helpful. I would strongly recommend anyone selling their property to consider White & Sons in Leatherhead if you want a team that are honest and support you throughout.

11 décembre 2024
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Réponse de White & Sons

We are delighted that the service lived up to your expectations. It's so wonderful to hear that the Leatherhead team have that perfect balance between professional and personable. Your recommendation is the biggest complement we could ask for - thank you choosing White & Sons and for sharing your experience.

Noté 4 sur 5 étoiles

A good viewing experience with Lisa last week

Lisa managed to arrange 2 back-to-back viewings shortly after a call to understand my family's accommodation needs and wishes. She is very friendly and knowledgeable, also very well-prepared before meeting us and I like the way she can honestly describe and explain the pro and cons of each property. Though there're questions she might not be able to answer instantly during the viewing, she did follow up with the office and we were able to get the info pretty quickly to assist our decision-making process. It was a very enjoyable experience, thank you Lisa!

28 février 2025
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Réponse de White & Sons

We are delighted that you had a good viewing experience with Lisa. Thank you for sharing your experience, we really appreciate you taking the time to do this. Best of luck on your property journey.

Noté 5 sur 5 étoiles

Massive relief and thanks

I would like to thank Alex and his team in the Planning office in Oxted. They have won a 4 year planning change of commercial use. It went to the National inspectorate. Alex was so calm, professional and experienced . Never flustered despite many underhand actions against us. I will definately use White and Sons should the need arise in the future.

27 février 2025
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Réponse de White & Sons

So pleased Alex and the planning team were able to secure your change of use. Thank you for taking the time to leave a review, this is very much appreciated.

Noté 5 sur 5 étoiles

Excellent

From the outset the team at White and Sons Horley were faultless. They understood our selling requirements and were proactive in arranging several viewings within a few days of our house going live. The communication throughout was excellent including concise feedback on each viewing.
Within a week of the house being listed they achieved above asking price.
An absolute pleasure to deal with, we wouldn’t hesitate to recommend.

25 février 2025
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Réponse de White & Sons

It was an absolute pleasure to read your incredibly supportive review, thank you. We really appreciate you taking the time to share your recent experience. Thank you for placing your trust in us to help sell your house.

Noté 5 sur 5 étoiles

Found White & Sons very helpful

Found White & Sons very helpful! Was easy to get in contact with Ed when I needed and he was always quick to find out info if needed.
It was a long exchange which Ed took over part way through and that went without causing an issue to me which I was very grateful for.

19 février 2025
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Réponse de White & Sons

Delighted to hear that you found us to be very helpful. We understand that sometimes exchanges can be a lengthy process and we endeavour to mitigate the frustration this can cause; so reading your comments is reassuring. Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

Megan was a wonderful property manager…

Megan was a wonderful property manager who was responsive, empathic and always on hand to quickly resolve any issue.

18 février 2025
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Réponse de White & Sons

Megan was delighted to read your incredibly supportive words. Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

Dorking branch has been great

Dorking branch has been great. Professional, helpful and they keep you updated. Highly recommend.

15 février 2025
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Réponse de White & Sons

We really appreciate you taking the time to leave a review, thank you.

Noté 5 sur 5 étoiles

Simply amazing service.

Freya offered a warm and friendly service with professionalism throughout. We were kept informed during the process and everything was completed in a timely manner. Nothing was too much trouble. We have rented in the past and also brought and sold properties being landlords ourselves but this experience has by far been the best. Thank you Freya for your amazing service.

1 février 2025
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Réponse de White & Sons

Really pleased that your experience with Freya has been "the best" so far. Thank you for sharing your experience, we really appreciate you taking the time to do this. Delighted we were on-hand to help.

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