WickedquotesAvis 

So I’ve been with Wicked for 3 years now, they do exactly what they say very well, email you when you need reminding , are on the end of the phone when you need to speak to someone, yes that’s right NO chat bot, no virtual rubbish.. real living, educated and enthusiastic human beings.. good people doing what they do well, and extremely competitive pricing.

I am writing to express my deep disappointment following my recent telephone call regarding my policy. I have been a loyal customer for several years, but I am now left feeling very dissatisfied with the level of service provided.

I recently discovered that I am unable to book a CBT (Compulsory Basic Training) for several weeks, which has caused significant inconvenience. In addition, I was informed that transferring the policy to my partner’s name—despite him only having had the policy for four days—was not possible. Furthermore, I was advised that there would be no refund, no cooling-off period, and no opportunity for policy adjustments.

I find this situation completely unacceptable, particularly given that this was a genuine mistake on my part regarding the expiry of my CBT. As this is a new policy, I had hoped for more understanding and flexibility in resolving this issue.

I kindly request that this matter be escalated to your management team for review. This is the first time I have experienced such a poor level of customer service, and I hope that a fair and reasonable solution can be reached.

Completely scam this company, Don't ever buy anything from them, they charged me 96£ as upfront and then another 90£ for cancelling my policy just because I haven't sent additional documents, I did another cheaper insurance that's why I didn't reply, ok my fault but there's no point charging 180£ in total for uncover policy.

The handler Sam was affable, easy to to talk to explained things clearly l. A good listener. A positive buying experience.

AVOID THIS COMPANY AT ALL COSTS! What an absolute disgrace, offering cheap insurance on price comparrison sites and days after looking to charge the earth for removing someone from the policy (2 days after) and hiking up the preimum with fees upon fees. Having then told them to cancel within the 14 day cooling off period they then try to rip me off almost £80!
An absolute joke - avoid these clowns!

Absolutely shocking!! Did not use the policy as newly purchased bike overheated after 10 minutes of riding, so I returned for a refund. This was a Saturday. Called to cancel on Monday and was charged £70!!!! They claimed that as I rode the bike, they would charge me for 2 days of insurance (one was a Sunday when I could not contact them) DO NOT USE, EVER

Carried out on line quote re 2021 Honda Africa twin comprehensive cover for £106 £26 cheaper than competition tried to purchase on line could not so phoned them and spoke to a very helpful lady who confirmed all I had quoted including SP30 speeding fine.paid for policy,received correspondence via e mail I was delighted. Included was a letter to submit National insurance no, image of my license and DVLI code to enable them to confirm my license. Next day received phone all message to say to ring them as my SP30 was not listed on proposal,due to this they wanted an extra £129 due to this SP30 I said I’m not paying that so their rep called Abdul said it would reimburse me £64.73 as there was a administrative fee as previous motorcyclists have said AVOID these people you will lose money like me and others I will be writing to Motorcycle News advising of my and other peoples experience,

Wicked Quotes are SCAMMERS. Accepted my insurance quote and took my money, but then requested all sorts of documentation but then rejected the docs saying they were in the wrong 'format '.. I only have a phone, no computer so no other way if submitting docs. 14 day cool off period is a joke, cancelled the policy after only 24 hours of trying to jump through hoops, but still got charged £41... absolutely scandalous... AVOID....

Wont be using this company again. Went to change my address and they have charged me £72.40 for the trouble, which isnt far off the total for my insurance!
I was informed that Wicked Quotes charge £50 and the Brokers £22.40!
There seems to be a surge in certain companies hammering its 'customers@ once they have them under their control.
I thought my household insurance ammendment fee of £25 was bad enough.
Think very carefully when looking at quotes and see what their ammendment fees are.
I certainly will not be using them again and will inform all my bike group to do the same.

So much hard work dealing with this company got to do all the leg work yourself

Bikers beware. If I only read the reviews first, I would have saved myself a wickedly awful experience. Everyone is complaining about the same issue. INSURANCE CANCELLED AND NO REFUND AND BIKERS WALK AWAY WITH MONEY LOST AND NO INSURANCE.

It all started with a comparison website, which introduced me to Wicked, and boy, are they bad.

I purchased Motorcycle insurance from a comparison website and was instantly connected to Wicked, where I found out that my garage was not eligible for insurance because the postcode was different to my home address, and instantly the problems began...

I was on my hands free when the call came in, and I said not to worry, just cancel the quote as I have a 2 week cooling off period, and bear in mind, this call was about 20 minutes after I clicked on their quote. Anyway, I digress...

I never spoke to Sam again; that was his name, absolutely useless, too; as I was away at the ABR festival, nevertheless, he took himself to insure my bike to an unknown address and money was removed from my account.

I asked for a cancellation, and he said I would have to pay for it to be cancelled and my policy, and walk away empty handed and a couple of hundred pounds down, but still with no insurance.

ABSOLUTE SCAMMERS!!! THEY INSURE YOU EVEN WHEN THEY DON'T KNOW YOUR ADDRESS, THEN LOOK FOR THE MOST OBSCURE DETAIL TO CANCEL CLAIMING THE 'UNDERWRITERS' WON'T ALLOW IT.

I'm contacting the FOS and my bank and claiming a refund and I suggest any biker that reads this should do the same because they will keep acting with impunity until someone stands up to them.

Just because they work in insurance, they think they're untouchable. No one is untouchable. Period.

Any other company that offered a service and after payment, that service was declined would be charged with FRAUD!!! But because they're an insurance company, they think they can get away with it.

Website was good and easy to follow. The quote was amazing signed up in a flash.

Found them very keen on info but that’s sorted happy with the price. Easy to contact and getting replies.

There are a lot of hoops to jump through,
They want a lot of docs and proof of things, but apart from that they have been great so far.
I got to add a lot of extras and it's still cheaper than my renewal quote.

Representative Ali Eren was very helpful. Your company does need quite a bit of input from me in terms of forms (* Copy of DVLA Licence Summary for Mr Paul Zotos
* Copy of Evidence of MOTORCYCLE NCB for Mr Paul Zotos
* Copy of Front of Card Licence for Mr Paul Zotos
and proof of address (utility bill/bank statement dated within the last 3 months, app based bank accounts are not acceptable) but Ali helped the process and was very patient.

Besides being one of the most competitive quotes, the ease of completing the transaction and the follow up phone call from the customer service team made it a stress free and pleasant experience.

Very knowledgeable to talk to and a very friendly manner,was really pleased with the quote and signed up immediately,just had to post my details of but could have done it on line,I am buying a second bike and I will be going back to this company,thanks again
David

Great price, great service so far.

This seems like a lot of hassle having to go online create this License Summary, as well as send a picture of my license and a picture of a recent utility bill (which are becoming less frequent as we’re going paperless) and then proof of no claims as recent years the insurance company have got from the previous company. I am trying to do this at home where I currently have no computer just phone and tablet, so had a reply saying you couldn’t view the documents as they were in the wrong format (I thought it showed they were in the correct one). If nothing happens insurance is effectively money for nothing so I’d have thought Wicked could have made this process less hassle and done some of the work. It has taught me a valuable lesson as every year I go on line to get the best quotes and save a few pounds but it might be worth not trying to save that and stick with the better known insurance companies as they this is the most work I’ve had to do after buying insurance.