Highly recommend Wilderness - our motorhome was really spacious and comfortable to travel in. We had a great trip! The staff at Christchurch were so helpful and gave us some great tips.
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Lisez les avis des autres
From start to finish the team at Wilderness were excellent. We felt looked after even when on the road. The Fiat ducato we had was a compact for 2 - the interior was spacious for us and well though... Voir plus
L'entreprise a répondu
Smooth booking and collection process. Super friendly staff. Didn't love the Fiat engine and cockpit but this is coming from people who have worked in the auto industry and therefore been exposed to m... Voir plus
L'entreprise a répondu
Had a great time and great company, but dropped the ball on a couple of things hence 4 stars. The Motorhome had some external damage that was cosmetic but not fixed. Then worse thing was a leak above... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.
Coordonnées de contact
11 Pavilion Dr Airport Oaks, 2022, Auckland, Nouvelle-Zélande
- +64 9 255 5300
- bookings@wilderness.co.nz
- wilderness.co.nz
4,8
Excellent
191 avis
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Service was excellent from start to…simply the best
Service was excellent from start to finish.
13 août 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia Ora Michael,
Thank you for your review! We're delighted to hear that you found our service excellent from start to finish. We look forward to seeing you again in the future!
Nga mihi,
Team Wilderness
We love the Double for Four!
We had the best time cruising in the Wilderness Double for Four! It was perfect for my family and it has the top amenities! My favourite part is all the storage. Every bit of clothing, food item, toys, and accessories, all pack away nicely. We even fit the kids' bikes in the storage below. We love these motorhomes and the staff always go above and beyond! Can't recommend them enough.
2 septembre 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia Ora Viktoria,
Thank you for your review! We’re thrilled to hear that the Double for Four was a perfect fit for your family and that you appreciated the storage options and top amenities. It’s great to know that our motorhomes and team exceeded your expectations. We truly appreciate your recommendation and look forward to helping you with your next adventure!
Nga mihi,
Team Wilderness
Great Company!
I recently rented a motorhome from Wilderness Motorhomes for an 11-day adventure in New Zealand, and I couldn’t be more satisfied. From start to finish, the experience was outstanding. As a first-time motorhome driver and a single female traveler, I was initially apprehensive, but this company made everything seamless.
Their responsiveness to my email questions during the booking process was impressive. They also provided excellent customer service by picking me up from my hotel and thoroughly walking me through the motorhome’s features and driving tips. The entire process was straightforward and stress-free, which was crucial for my first time driving a motorhome.
The motorhome itself was well-maintained and easy to handle, making my journey through New Zealand smooth and enjoyable. I would rate this company 10 stars if I could. Highly recommend for anyone looking to explore New Zealand with the freedom and comfort of a motorhome!
30 août 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Chantel,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience on your 11-day adventure with Wilderness Motorhomes. It means a lot to us that, as a first-time motorhome driver and a solo traveller, you felt comfortable and supported throughout your journey. We're glad our team could provide the assistance you needed and make the whole process seamless and stress-free.
We take pride in ensuring our motorhomes are well-maintained and that our guests feel confident on the road. Thank you for choosing us for your New Zealand adventure, and we hope to see you again for more memorable journeys!
Nga mihi,
Team Wilderness
4th motorhome hire from Wilderness for…
4th motorhome hire from Wilderness for us and again, a wonderful holiday around a beautiful country in an awesome home on wheels. Thanks to the great team at Auckland depot, particularly Thomas who checked everything over with us and gave us a few extras. We will keep coming back to NZ for holidays because it’s an awesome place and Wilderness will always be our motorhome hire company. Thanks Wilderness, another great hire and adventure for us - Aug 2024
3 août 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Kim,
Thank you so much for your wonderful feedback! We're thrilled to hear you had another amazing adventure with us and enjoyed exploring our beautiful country in one of our motorhomes. We're especially glad to hear that Thomas and our Auckland team made your experience even better with their care and attention to detail. We can't wait to welcome you back for your next journey in New Zealand!
Nga mihi,
Team Wilderness
Wonderful holiday
We collected our Wilderness motorhome from Christchurch on 8th July and spent 3 weeks making our way to Auckland. The hand-over by Sophia was excellent, the motorhome was very clean and in excellent working order, the motorhome heating kept us warm in the New Zealand winter, the apps recommended by Wilderness were very useful indeed and the internet connectivity from the motorhome was amazing even in remote places. One benefit of touring in the low season was that we only once found a campsite fully booked. We really enjoyed ourselves.
8 juillet 2024
Réponse de Wilderness Motorhomes
Kia ora Mark,
We're thrilled to hear that your Wilderness Motorhomes rental experience was so positive! It's wonderful to know that Sophia provided you with excellent service and that the motorhome met your expectations.
It’s great to know the heating kept you cosy, and that our recommended apps and internet connectivity added to your adventure, even in those remote spots. Touring during the low season certainly has its perks, and we're glad you could enjoy the tranquillity of it. We hope to welcome you back for another unforgettable journey in the future!
Nga mihi,
Team Wilderness
Great value! From
From booking to completion of trip was easy, enjoyable and affordable. Friendly, helpful staff. Great Motorhomes.
24 juillet 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Kristie,
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with Wilderness Motorhomes was easy, enjoyable, and affordable. Our team takes pride in providing friendly and helpful service, and we're glad to know you enjoyed our motorhomes. We hope to see you again on your next adventure!
Nga mihi,
Team Wilderness
South island adventure
We started our journey from Christchurch in our 4 birth campervan.We were collected by their midi van from the Novetel hotel at the airport. After an initial hiccup of me discovering that I had left my drivers licence in Australia (Thank goodness I had used Wilderness before as they had my details on file from 2019) we set off for the Catlins.
We had a slight issue with the engine electrics the following day which after a call to Wilderness support and a visit to Roy's auto shop in Dunedin the problem was fixed.
Wilderness support called us back to check that everything was inorder and we continued our trip.
At this time of year it's particularly cold and I did enjoy the vehicles central heating and double glazing.
We toured the whole south travelling through Milford sound and Queenstown.
The motor home was easy to drive and exceptionally comfortable to sleep in.
We went for the VIP package which I believe was good value for money...one extra thing you now get with this package is that you don't have to pay to refill the gas cylinders.
This as I have said is our second time of using Wilderness. We have used both offices (Christchurch and Auckland) and we have found the staff both friendly and helpful.
I would have no hesitation in recommending Wilderness Motorhomes to my family and friends.
Many thanks again.
9 juillet 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Jeremy,
We're absolutely thrilled to hear about your fantastic experience with Wilderness Motorhomes! Your kind words about our team, motorhomes, and service mean the world to us.
It's wonderful to know that you enjoyed your second adventure with us and that our Christchurch and Auckland team provided you with excellent service. We're so glad that our team was able to assist you with the initial hiccup regarding your driver's license and the engine issue. Our goal is to ensure our guests have a smooth and enjoyable journey.
We're delighted that you found the motorhome comfortable and easy to drive, and that the VIP package was valuable and convenient for you. It's fantastic to hear that you appreciated the central heating and double glazing, especially during the colder months.
Thank you again for choosing Wilderness Motorhomes. We hope to welcome you back for another unforgettable New Zealand adventure in the future!
Nga mihi,
Team Wilderness
Excellent Service
Excellent Service, Top quality Motorhomes and seamless experience. Right from booking to onboarding and end to end support and returning of Vehicle, everything was simple and well planned making it a stress-free and enjoyable experience. I will highly recommend Wilderness Motorhomes if you are looking for Good quality & Professional Motorhome Service Provider.
27 mai 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Ashish,
We're overjoyed to hear about your seamless experience with Wilderness Motorhomes! Delivering top-notch service and high-quality motorhomes is our priority, and we're thrilled to have met your expectations every step of the way.
Nga mihi,
Team Wilderness
They are Excellent, just book with them!
Excellent service from booking online, pickup and drop off. We did a lot of research on choosing our motorhome provider and Wilderness came out on tops for us and the online reviews really helped. They were very accommodating over email to answer all our questions and assist with our booking. Pickup was super smooth and the motorhome itself was of excellent quality throughout and seamless to drive. Likewise drop off was was seamless. The Wilderness crew are just so helpful, friendly and professional and always there to answer any questions you may have. On the road support is also really efficient if you do encounter any issues and they are keen to ensure nothing disrupts your holiday.
16 mars 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Sabrina,
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your experience with Wilderness Motorhomes, from booking to dropoff, exceeded your expectations.
We take a lot of pride in providing excellent customer service, and we're glad our online presence and email communication helped you choose us for your adventure. It's always rewarding to know our friendly and professional team members were able to answer your questions and make the rental process smooth.
We're also happy to hear the motorhome itself was top-notch and provided a comfortable and seamless driving experience throughout your trip. Knowing our on-road support was efficient and helped ensure a stress-free holiday is fantastic!
We strive to create remarkable experiences for our guests, and your kind words motivate us to keep providing exceptional motorhome rentals and service. We hope to welcome you back on your next New Zealand adventure!
Nga mihi, Team Wilderness
Fantastic company from pick up to…
Fantastic company from pick up to returning the motorhome back to base. Motorhome was a pleasure to drive and live in for a month. Cannot praise Wilderness enough particularly Javier pazo Ramirez in Auckland - he is a massive asset to the company, and James at Christchurch. I wouldn’t use any other company
16 mai 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Dawn,
Thank you for choosing Wilderness Motorhomes for your adventure, and for taking the time to share your feedback! We're happy to hear that you had a fantastic experience from start to finish.
Javier and James are indeed invaluable members of our team, and we'll be sure to pass along your compliments to them. Providing exceptional service and ensuring our guests have an unforgettable journey is what we strive for.
We're delighted that you found the motorhome both comfortable and enjoyable to drive during your month-long adventure. Your satisfaction is our top priority, and we're honoured that you wouldn't consider using any other company for your future travels.
We look forward to welcoming you back for your next Wilderness exploration!
Nga mihi, Team Wilderness
Outstanding experience from beginning to end!
Earlier this year we toured both the North and South Islands for 55 days in a superb Wilderness Double for 4 motorhome. The handover from Thomas at Auckland and our return with James at Christchurch were excellent. This is our 3rd hire from the UK with Wilderness and we have just booked our 4th! We can't rate or recommend Wilderness highly enough. If you want a great customer experience in a reliable, clean, well appointed and comfortable motorhome, Wilderness is the rental company for you.
15 mars 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Elaine,
Thank you for your glowing review and for choosing Wilderness Motorhomes for your New Zealand adventures! We're thrilled to hear that you had an outstanding experience from start to finish during your 55-day tour of both the North and South Islands in our superb Wilderness Double for 4 motorhome.
It's fantastic to know that Thomas in Auckland and James in Christchurch provided excellent service, ensuring a smooth and seamless rental experience for you. We deeply appreciate your loyalty as a repeat guest, and we're honoured that you've entrusted us with your travel arrangements not just once, but multiple times.
Your recommendation means the world to us, and we're delighted to hear that you've already booked your fourth hire with Wilderness. Rest assured, we're committed to maintaining the highest standards of reliability, cleanliness, and comfort in all our motorhomes to ensure that every journey is a memorable one.
Thank you again for your kind words and for being a part of the Wilderness Motorhomes family. We can't wait to welcome you back for another unforgettable adventure!
Nga mihi, Team Wilderness
Wilderness Motorhomes New Zealand
It was our first time in New Zealand and with a motorhome. Wilderness supplied an excellent vehicle and a great handover to us. Customer service was superb throughout our month long holiday with a couple of minor issues dealt quickly and with no drama. Highly recommend this company
6 avril 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Shaun,
Thank you so much for your kind words! We're happy to hear that your first experience in New Zealand and with a motorhome was a memorable one. It's great to know that you found our motorhome and handover process to your satisfaction, and that our customer service team could assist you promptly and effectively during your month-long holiday. We truly appreciate your recommendation and hope to welcome you back for another adventure in the future.
Nga mihi, Team Wilderness
5 stars for customer service from pick…
5 stars for customer service from pick up to drop off and throughout.
We were a family of 4 (couple with 2 young kids) on the road for two weeks with Wilderness' Fiat Ducato 7.4m motorhome. Motorhome was in top condition, very clean. Driving experience was excellent throughout. Had my mirror clipped by another camper driving too close to my lane, the staff on the phone were super helpful and arranged for a new mirror to be delivered in Queenstown at a mechanics'. We also stupidly locked ourselves out, they immediately arranged for the AA to come and open up for us. With any issue, they always followed up to make sure any issues we had were resolved. Wilderness is at a premium to other companies, but honestly, given the service and the quality of the van, it was worth every penny. Plus how many times are you going to do such a trip to the South Island?
13 avril 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Makis,
Thank you for your wonderful review! We are thrilled to hear that you and your family had such a positive experience with Wilderness Motorhomes. It's fantastic to know that our customer service met your expectations from start to finish and that our motorhome provided a comfortable and reliable home on the road for your two-week adventure.
We're glad to hear that our team could quickly assist you with the mirror replacement and the lockout situation. Your safety and convenience are our top priorities, and it's great to know that our team could effectively support you during your trip.
We truly appreciate your recognition of the quality and service we strive to provide. We agree, a South Island road trip is a special adventure, and we're honoured to have been part of your memorable journey. Thank you for choosing Wilderness and for your kind words. We hope to welcome you and your family back for another adventure in the future!
Nga mihi, Team Wilderness
Great service at pick up and return.
Great service at pick up, comprehensive walk through of vehicle prior to departure, vehicle well prepared an clean. vehicle performed beyond expectation for our 10 day trip, comfortable and well appointed, thoroughly recommended.
22 avril 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora John,
Thank you so much for your wonderful feedback! We’re happy to hear that you had such a positive experience with our service. It’s great to know that you found the pickup process smooth and our motorhome walkthrough comprehensive. We take pride in ensuring our motorhomes are well-prepared and clean for your journey. We’re delighted that the motorhome exceeded your expectations and provided comfort throughout your 10-day trip. Your recommendation means a lot to us. We look forward to welcoming you back on your next adventure!
Nga mihi, Team Wilderness
Family Adventure of a lifetime in New Zealand
Our family embarked on a memorable journey through the breathtaking landscapes of New Zealand, and renting a motorhome was undoubtedly the best decision we made for our trip. From start to finish, our experience with the wilderness motorhome exceeded our expectations.
Firstly, the convenience of having our accommodation on wheels cannot be overstated. With two young children in tow, having a comfortable and familiar space to retreat to after a day of exploring was invaluable. The motorhome provided all the amenities we needed, from a fully-equipped kitchen to cozy sleeping quarters, ensuring that our family felt right at home throughout the journey.
Moreover, the flexibility it offered was unparalleled. We had the freedom to chart our own course, discovering hidden gems and scenic spots off the beaten path. Whether it was stopping for a spontaneous picnic by a tranquil lake or waking up to a breathtaking sunrise over the mountains, every moment felt like a new adventure waiting to unfold.
Wilderness motorhome itself was in pristine condition, well-maintained and clean, providing us with peace of mind throughout our travels. The rental company's customer service was exceptional, with friendly staff who were readily available to assist us with any queries or concerns.
One of the highlights of our trip was the sense of closeness it fostered among our family. Spending quality time together, sharing meals, playing games, and marveling at the beauty of nature created memories that will last a lifetime.
In conclusion, renting a motorhome for our family trip to New Zealand was an absolute game-changer. It allowed us to experience the country in a unique and unforgettable way, creating cherished memories that we will forever treasure. If you're planning a family adventure in New Zealand, I wholeheartedly recommend Wilderness Motorhome for the journey of a lifetime
Merwin
2 avril 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Merwin,
Thank you so much for sharing your wonderful experience with Wilderness Motorhomes! We are thrilled to hear that your family adventure in New Zealand was such a memorable journey and that our motorhome contributed to making it truly special.
We understand the importance of comfort and convenience, especially when travelling with young children, and we are delighted to know that our fully-equipped motorhome provided a cosy and familiar retreat for your family. It’s fantastic to hear that you found everything you needed on board and felt right at home throughout your travels.
The flexibility to explore at your own pace and discover hidden gems is one of the greatest benefits of motorhome travel, and we’re glad you enjoyed spontaneous picnics and stunning sunrises in some of New Zealand’s most beautiful spots. It sounds like you made the most of every moment, creating unique experiences and memories.
Our team takes great pride in maintaining our motorhomes to the highest standards, and it’s wonderful to hear that you found your motorhome in pristine condition. Exceptional customer service is at the heart of what we do, and we’re pleased that our team members were able to assist you whenever needed.
The bond and closeness that develop during a family road trip are truly priceless, and we’re happy that your motorhome adventure fostered such cherished moments.
Thank you once again for choosing Wilderness Motorhomes and for taking the time to share your story. We hope to welcome you and your family back for another adventure in the future!
Nga mihi, Team Wilderness
This is the 3rd time we had used…
This is the 3rd time we had used wilderness and we wouldn’t use anyone else. The service is always great, friendly staff from start to finish, if there is a problem it is sorted quickly. Well equipped vans and extremely comfortable. Feel very safe using wilderness knowing they have your backs. Will definitely be using them again.
12 mars 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Wendy,
This is such a lovely review, thank you! And thank you for choosing Wilderness for all of your trips! We're happy to hear that you've had such positive experiences with us. We look forward to welcoming you back for your next adventure!
Nga mihi (Thank you very much), Team Wilderness
A Pleasure to Deal With
We had a fantastic experience with Wilderness, both at pick-up in Christchurch (special mention to the enthusiastic & helpful Manus) & at return in Auckland 3 weeks later. Any issues were dealt with in a swift & professional manner, both before pick-up & during our trip. Our 2-berth van (Dame Kiri) was perfect for us, as where all the items provided which were all high quality, including brand new camp chairs & BBQ. I can’t speak highly enough of the service we received from Wilderness & wouldn’t hesitate to use them again, which we hope to do in the future.
13 février 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora KD,
Thank you so much for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that you had a wonderful experience with Wilderness Motorhomes, from pickup with Manus in Christchurch to dropoff in Auckland.
We pride ourselves on providing excellent customer service and ensuring our guests have a smooth and enjoyable adventure. We're glad to hear Manus' enthusiasm and helpfulness made a positive impact on your trip. We'll be sure to pass on your kind words to him!
It's great to know that "Dame Kiri," perfectly suited your needs, and that the high-quality items we provide, including the brand new camping chairs and BBQ, came in handy.
We truly appreciate your recommendation and would love to welcome you back on another Wilderness adventure in the future.
Nga mihi, Team Wilderness
Amazing motorhomes and service
If you are looking for 5 star accommodation and service then you won’t go wrong with Wilderness. I can’t fault anything, the team in Christchurch were so welcoming, went through everything on the motorhome and we were on our way. We took the VIP package which meant we had no worries if the motorhome got damaged. We were careful ourselves re driving and parking but it only needs someone else to not be careful! We got a large stone chip in the windscreen from a passing lorry, I contacted the support team and they were fabulous.
It was our first time in a motorhome and we were in New Zealand for 3 and a half weeks and I am so glad we went with Wilderness, it was worth every penny. Thank you to all the team.
20 février 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Lyn,
Thank you so much for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that your experience with Wilderness Motorhomes was 5-star all the way, from the warm welcome by our Christchurch team to the smooth sailing with the VIP package.
We understand the peace of mind that comes with worry-free travel, and we're glad the VIP package provided that for you, especially with the unfortunate stone chip incident. It sounds like our onroad and support team came through for you as well, which is fantastic to hear!
We're especially happy to know this was your first motorhome adventure and that New Zealand exploration with Wilderness was everything you hoped for. 3 and a half weeks sounds like an incredible trip – we can only imagine the memories you created!
Thank you again for your kind words and for choosing Wilderness. We look forward to helping you create more unforgettable adventures in the future!
Nga mihi, Team Wilderness
Another great customer service from…
Another great customer service from Wilderness. Motor home was well presented and a great way to enjoy the North Island.
5 mars 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora David,
Thank you for your wonderful feedback! We're thrilled to hear you had another great experience with our customer service. It's fantastic to know that the motorhome was well presented and added to your enjoyment of the North Island. We appreciate your continued support and look forward to serving you again on your next adventure.
Nga mihi, Team Wilderness
Very friendly and helpful staff
Very friendly and helpful staff, motorhome was quite new and very comfortable.
10 mars 2024
Avis spontané
Réponse de Wilderness Motorhomes
Kia ora Andrew,
Thank you for your kind words! We're thrilled you found our team friendly and helpful, and that the motorhome was comfortable. We appreciate your feedback and hope to welcome you back for another adventure.
Nga mihi, Team Wilderness
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