Wilderness Motorhomes Avis 

Great camper van and awesome service from the Christchurch team. Had a few questions while on the road and got answers back straight away - most helpful!

CamperVan was amazing! Service was even better. Had some issues the first day figuring out acceleration with the van and the service department was phenomenal assisting us. Near the end of our journey we clipped a bush in a campground and broke a running light on the rear of the coach. We carried the VIP insurance and after emailing Wilderness and then upon return of the Van they were nothing but amazing! No questions asked and no making us feel awful for what transpired. Great experience with everyone we came into contact with. Will definitely use them again next time we are in NZ!

We hired the double for 4 to give us extra space on our two week tour of the South Island and didn’t disappoint. The van was a dream to drive and handled everything on our 2600 km adventure.
The living space was well laid out with a large fridge meaning shopping trips could be minimised. The bed was comfortable, the extra towels supplied were useful and the toilet/shower equipment more than adequate. I think compared to other vendors Wilderness were really good value for money. We did have one issue while away, but this was dealt with on the run, and very quickly by Hayden from Eco Plumbing in Wanaka.
All in all a great holiday with a different, fantastic view to wake up to almost every day.

Awesome vans (the only way to see NZ) but most importantly, the high touch, personalized service of the staff at Wilderness Motorhomes was unsurpassed and we felt completely welcomed. The orientation to our van was excellent. Our van (Compact Plus size) performed very well on the narrow, steep, curvy roads of the South Island. It was all we needed for the two of us for our 1700 miles of travel over 17 days, staying mostly in Freedom Camps. The communication we received prior to our arrival, coupled with orientation upon our arrival, prepared us well for the adventure. Don’t wait!! Do it.

It was our first ever experience of a motor home holiday, the Wilderness motor home that we hired was fantastic.It was clean , well equipped and very easy to understand when it came to the every day running of the vehicle. A big thank you to all of the staff at wilderness who helped us plan our trip booked the ferry, moved the ferry booking and for calling to make sure everything was going well on our journey.
We plan to return to NZ at some point and when we do there’s only one company that we will be calling on to rent our motor home.

We are experienced motorhomers and therefore know that sometimes things can go wrong.
Nothing prepared us for what we discovered when using one of their vans for 3 weeks in January 2024.
A great deal of road rash (damage) to the exterior of the van. A failing handbrake and squeaking wheel hub added to our annoyance. Filthy pots, pans, cutlery and dishes followed by threadbare broken outdoor chair and disgusting grease covered and broken table. Privacy curtains were dirty and the velcro straps kept failing resulting in them flapping constantly whilst driving and occasionally blowing around in front of the driver!
The toilet cassette leaked and stank. It had clearly never been given a thorough clean and even the supplied blue tabs failed to control the smell. The rear air vent cover kept falling off, sometimes whilst sleeping in the van.
Wilderness admitted that this van was scheduled to be retired but Covid had delayed this.
I believed Wilderness to be a premium product but was very disappointed with the poor quality and condition of this van.
Their on road team did their best to help but the overall experience cast a huge cloud over what should have been a trip of a lifetime.
We had to negotiate hard with Wilderness and eventually got our money back but this took nearly 3 weeks for the refund to be paid!

We hired a motorhome from Wilderness for a month collecting it in Christchurch and dropped back at Auckland. We had a really good thorough run through everything with one of the team. The camper was very well fitted out, we did book the VIP package so everything was included. They also rearranged our crossing between islands. The camper did breakdown on the 2nd day, we phoned the assistance number and without a quibble, they delivered a new replacement van later that day. The quality of the camper was excellent and was very new. We did unfortunately bump the back corner when reversed into a bench, however they were very good. In every contact we had they were so happy and helpful and nothing was too much trouble. We had a great trip and if we ever return we would definitely use them again and wouldn’t hesitate to recommend them.

Amazing experience and service

The team at Auckland were really friendly and helpful (as motorhome novices we needed it). Quality of the Motorhome was high and we had a brilliant two weeks. We bought the VIP package which was really helpful as you get everything you might need and no excess which was handy when I hit a lamppost reversing (wally!). The folks at Wilderness were super helpful and were not the least bit negative.

When we returned to Christchurch again the team were super helpful and when we left our passports in the safe of the motorhome they organised a courier so they could catch us up.

Well this wilderness campervan hire is head and shoulders above the other competitors! We were looking to book a 2 week rental to tour NZ. Coming from GB we had no idea who to rent with, but we made the right decision! We went with the VIP package on the compact van. This was a good decision as I got too close to another van and took out a light. It was NO issue - it couldn’t have been simpler to be deal with. The real stars are the staff. Javi & Thomas couldn’t have done more for us from the beginning to the end. They were knowledgeable and nothing was too much trouble from recommending supermarkets and helping to return some documents we’d left. The van was in good working order and spotlessly clean. We got entry laundry as we were away for 2 weeks and they even stored our big suitcases for us whilst we were away. Couldn’t praise or recommend this company highly enough. The pricing was maybe a fraction higher than competitors - but I’m a great believer in you get what you pay for and the all round service and product was truly 10/10. We plan to return to do the south NZ island in 26 and we will definitely be hiring our van from wilderness! Thanks Javi & Thomas.

This is our first camper holiday (36 days) and we are so glad we booked with Wilderness. We booked a Twin King for 4 people. We didn’t have any problems with the vehicle (5904 km).
Everything went smoothly both the receiving and delivery of the camper. Can only recommend Wilderness- 5 stars👍

This is our first motorhome holiday and we are so glad we booked with Wilderness. We booked the King for 4. The motorhome interior is of good quality and is designed with careful consideration for space-saving, functionality and comfort. The amount of storage space available is unbelievable. What strikes us most is the excellent customer care and on-road assistance they provided when we encountered issues. They followed up closely and ensured that we were okay all the way. A big shout out to Nathan for his assuring and prompt response. Also thankful to James who so patiently and politely walked us through the briefing. Well done guys, keep it going!

Wilderness a great outfit - genuine service - from Q's before / during the rental process to pickup in AKL. Had a minor enroute problem that was handled straight away in Queenstown and back on the road w/in 3 hours. Plus staff called to inquire whether the service was satisfactory.

Hired a Double for 2 motorhome (7.4m long) from Wilderness for 23 nights to tour the South Island. Choosing Wilderness was one of the best decisions we made in preparing for this ‘trip of a lifetime’ from Cymru (Europe). Firstly, a lovely drive despite some challenging roads (automatic gearbox) and surprisingly efficient fuel wise.
Having an island bed and separate shower cubicle was important to us being away for so long and the motorhome from Wilderness was exactly as described at booking.
And knowing that should there have been a problem with anything whilst we were on the road Wilderness would have sent someone to sort it out gave us confidence. The welcome and introduction to the vehicle at collection was friendly and calm without being rushed off site. Similarly, at drop-off the same staff member (Manus) made us feel at ease and took us by courtesy bus to the airport. Manus is a credit to the company.
In summary, I would not hesitate to recommend Wilderness. Paying that little extra for first class service and great vehicle was worth every penny. And we had the most fantastic and memorable adventure during our visit to this beatiful country!
Diolch yn fawr Wilderness.

My wife and I recently had the pleasure of renting a motorhome from Wilderness in Christchurch for 14 days, and we can't say enough good things about the experience!

From the moment we’re picked from the airport, up the collecting our motorhome, it was clear that we were in for a fantastic trip. The vehicle was in pristine condition, and everything was in perfect working order.

The convenience of having all the amenities of home on wheels was incredible. The kitchen allowed us to cook our meals wherever we pleased but we do most of our heavy cooking in the Holiday Parks - Curry Chicken, Bak Kut Teh, Sardines, Hai Di Lao hotpot, instant noodle, hot coffee and many more. We only used the kitchen to re-heat our food when we stopped along the way or at a beautiful Lookout.

The bathroom facilities were clean and functional. Sleeping in the comfortable bed after a day of adventure was a real treat. The heating system inside the motorhome kept us warm and comfortable at any time or during driving.

The Wi-Fi system (unlimited data) in the motorhome worked like a charm, we don’t even need to use the free SIM card provided by Wilderness. (Note: SIM Card need to top-up).

Driving the motorhome was like a dream and surprisingly easy, and we felt safe and secure on the road. It handles well on the driving up and down those beautiful winding mountainous roads. It provided us with the freedom to explore and stop in beautiful, remote locations.

The customer service from the rental company was outstanding Bridget, Step & Manis.

Bridget was superb - she is very friendly, helpful and responsive to our questions and made sure we had all the information we needed for a smooth trip.

Our motorhome adventure was unforgettable, and I highly recommend it to anyone looking for a unique and comfortable way to travel.

It's a 5-star experience all the way!

Wilderness provided excellent customer service at all stages of the process. The staff were friendly, responsive and knowledgeable. We would have no hesitation in hiring another motor home from them

Our 4th time with Wilderness and we wouldn’t use any other company! Excellent customer service and friendly staff. We had the van for 3 weeks, visiting both north and south islands. We chose a smaller van for ease of parking, narrow roads etc. but there was still enough storage for our stuff. We had a small problem with the reversing camera/music system but, after a phone call, this was dealt with promptly and efficiently. Would highly recommend Wilderness and we’ll be back!

We drove the Wilderness motorhome for 8 days on end of October. It was an amazing experience and the motorhome is perfect for exploring New Zealand: easy to drive(automatic transmission), low-height design(in case of strong winds), spacious and comfortable with all you need included, also very good Wifi coverage.

We also had help with planning the route and got the Ferry booked by Wilderness. Compared with other motorhomes I rented in Europe, Wilderness is next-level!

From time off booking to final drop off service and van were 5 star. Fantastic company and amazing customer service.

Very good vehicle, well serviced and maintained.
High specification, reliable, very clean.
We hired a compact plus which came with indoor toilet and great shower. The swivel seats in the front were also great for more space when stopped at night,
Found our van to be very economical on diesel and also gas for cooking and low level heating at night.

Poor customer service, second class vehicles that aren’t maintained correctly, first class apologists.