As always a very professional service provided.After a recent eye operation I was looking for some reassurance after some unusual symtoms.I was given an appointment and was seen within a couple of hou... Voir plus
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I had the usual comprehensive eye test with Willis, which included an X-ray. This set my mind at ease that my eyes are healthy and no follow up was required. The care and attention from all the staff... Voir plus
Jack was just very good at his job.Immediately put me at ease and reassured me that I had done the right thing by coming in about my concern re my operates eye.Had been worried about it but after a th... Voir plus
The optician was very friendly, and explained everything as she went along, which put my children at ease.
À propos de l'entreprise
Écrit par l'entreprise
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Coordonnées de contact
3 college way, g82 1lq, dumbarton, Royaume-Uni
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Always great customer service
Always great customer service, staff are all lovely
Great Customer Care
Thorough, honest and conscientious approach to ensure correct treatment and plan established. Staff very friendly
Exceptional service from the company
Exceptional service from the company, especially Willis
Very professional a true gentleman and does a thorough
eye test, nothing is a bother to him and explains everything to you.
Wish there was more company’s like them 5* treatment.
Follow up appointment
It was a follow up appointment to check pressure in one of my eyes. Procedure was explained well and what was being checked for. Actual tests were completed without any fuss and the results were explained well
Very friendly and efficient service at…
Very friendly and efficient service at Wilkies. Lots of communication and support during examination.
Been going to this practice since I was…
Been going to this practice since I was 16 (nearly 70years) and always had great service.
Always helpful and friendly
Always helpful and friendly - wouldn’t go anywhere else!
Spoke to receptionist regarding eye infection …
Spoke to receptionist regarding emergency consultation due to eye infection. The staff were brilliant and I spoke to Willis who was tremendous and provided excellent treatment. I’m now on the mend and it’s thanks to the excellent care at Wilkies .
First class.
Tried and trusted
Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.
Very thorough eye test very helpful…
Very thorough eye test very helpful with the options given
Much more a personal experience - definitely
Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.
polite staff
polite staff, optician was excellent talking thru each part of the examination as we progressed.
Very pleased with the service provided.
My experience at the Dumbarton Wilkies…
My experience at the Dumbarton Wilkies Eyecare could`nt of been any more pleasant. The staff on the front desk were so helpful and went out their way to make sure I was happy with my glasses frames and were also so accommodating to getting my appointments sorted. I would like to also highlight how great Jack was with me, I speak for myself , mum and dad also when I say he was so gentle and very comforting whilst also up for making it fun and have a joke. I have just went through the process of trying contacts for the first time and without Jacks help and patience it wouldnt have been possible. I had a few appointments and everytime I was asked by mulitple staff how i was getting on and any concerns etc. Great team working here who all care about what they are doing and making your experience 10/10. Thank you!
The optician was so good with Willow
The optician was so good with Willow, who's 5 and was a little nervous. She completely put her at ease and Willow enjoyed her experience. Thank you!😊
Amazing optician
The optician was incredibly professional and clearly focused on client well-being.
Their meticulous attention to detail, combined with a friendly approach, really put me at ease during my visit.
Thank you for ensuring such a positive experience.
Friendly and 5 star customer service…
Friendly and 5 star customer service thank you Wayne
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