wiltonlondon.co.uk Avis 

157
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Been using Wilton laundry liquid for a year or so and I highly recommend it. I also give their customer service top marks as they will rectify any problems. Evri used my parcel as a football and Wilto... Voir plus

Noté 5 sur 5 étoiles

Wow what amazing products! The scents are so beautiful and actually last for days on your clothes Delivery was super fast and packaged excellent… stop buying other products and please start usin... Voir plus

Noté 5 sur 5 étoiles

I ordered from Wilton London and my parcel was destroyed during delivery which was Evri’s fault. I messaged Wilton London who says they were really sorry for my experience and sent out a new order s... Voir plus

Noté 1 sur 5 étoiles

Was really looking forward to the lasting scent on bed linen after reading the reviews. Took the washing out to dry . No nice scent whatsoever. Added extra as recommended on the bottle too. Wont be bu... Voir plus


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

157 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(157)

127 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Purchased cedarwood to try

Purchased cedarwood to try, wow!
The smell on my clothes is amazing, they felt softer even after the first wash. Pegged on line to dry and even the garden had an amazing smell.
The ironing, well what can I say, filled the house with the scent of an expensive perfume. Now ordered all the other fragrances too...You will not be disappointed. Having sensitive skin has always had to be careful about detergents, I have had no BAD reaction since using these amazing products. Thank you

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great but more importantly so gentle …

Great but more importantly so gentle on skin , i have the fabric conditioner i use very little . I found the detergent so good iv ordered 2x the detergent and still more then pleased value for money, has I not buying other brands and giving them away. Must have for anyone that's need gentle washing detergent.

3 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

Shame about the delivery

I recently purchased a three of these promotional packs, first arrived with the box battered, and one of the fabric conditioners leaking slightly, I then purchased another, I got a message off Evri to say that box was damaged and couldn’t be delivered, the replacement was sent and again the box was in a terrible condition when it arrived.

Overall the product is great cannot fault it, the Cedarwood being the best in my opinion.

However, having seen firsthand how parcels are handled at an Evri distribution centre, it’s clear the packaging isn’t robust enough to withstand transit with them. It’s a shame, as the product is great, but the delivery issues make it too much hassle to rely on as a regular purchase

28 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

The products were well worth it

The products were well worth it, given out some of the ones bought , which were all the different scents. The only reason I didn’t give the five stars was the packaging and condition they were when I received the delivery, very poor and leakage. A bit off putting to buy again. Had two separate deliveries and both were messy.

20 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Best Laundry products.

The product is not only safe for users but good for the environment.
My house keeper also now uses the products as she said its the best smell when doing Ironing.
I have been recommending the products to all my friends and relatives since a chance sample offer at Chelsea Flower show.
Price amazing. service excellent as I can place an 0rder and it turns up the next day.

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Love this product

Love this product, I use the patchouli scent. I use it for special items, like handwashing cashmere jumpers, and they smell divine. Also the delivery was the day after I ordered so well impressed. Very glad this advert came up on my Facebook algorithm!

13 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolutely shocking experience.

Absolutely shocking experience.

Ordered a set of products which arrived damaged and leaking everywhere — not exactly what you expect when you’re paying for something new. Fair enough, mistakes happen… but this is where it gets worse.

They sent a replacement, which I thought would sort it. Instead, it turned up with completely different bottle tops — and somehow managed to leak just as badly as the first one. Two deliveries, same issue. At that point it’s not bad luck, it’s clearly a quality control problem they haven’t got a handle on.

Then comes the real kicker… after sending out two faulty orders, the best they could offer was a 50% refund, because the replacement was apparently a “gesture of goodwill”. I’m sorry, what? Replacing a faulty item isn’t goodwill — it’s the bare minimum.

So I’ve paid for products I can’t properly use, dealt with the hassle twice, and I’m still expected to swallow half the cost.

Poor products, poor packaging, and even worse customer service. Wouldn’t go near them again.

14 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Love

Love, love, love Wilton washing liquid and conditioner. Clothes smell amazing but not overpowering, smell and feel clean and fresh after every wash, unlike some products which make clothes feel ‘clogged’ with product. Wilton is definitely my go to washing products with fast delivery too.

13 avril 2026
Avis spontané
Noté 2 sur 5 étoiles

They need a reliable delivery company

Lovely product. They use unreliable delivery company. Parcels going missing. Arrive at wrong address. Wilton London very slow to address any issues. It’s not a good service when you subscribe, have paid but no product.

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Divine smelling laundry

The laundry liquid & conditioner smell amazing as well as washing clothes well. The Lavender and the Santal are our favourites (can’t decide between them!). The new style of bottles are great and the refills are excellent value.

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I tried this product out of curiosity…

I tried this product out of curiosity and fell in love! I am using the Cedarwood products which smell divine, it’s such a great scent. I’m thrilled to bits that I’ve found Wilton and will continue to use their products. I urge you to do the same! Carolyn

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I mistakenly ordered the wrong item...I…

I mistakenly ordered the wrong item...I emailed the company on the evening to explain my error. I was instantly refunded that same evening ... Amazing customer service... I re ordered the correct fragrance
( Cedarwood ) which I love and would highly recommend.

24 mars 2026
Avis spontané
Noté 4 sur 5 étoiles

Saw ad on Facebook and checked their…

Saw ad on Facebook and checked their owning website , ordered Santal liquid and conditioner. No issues with ordering or Evri. Have to say I’m not overly enamoured yet- it has a strong perfumey scent rather than “ luxurious “ and I feel I prefer a “ clean laundry” scent rather than a heavy perfume . Maybe a picked the wrong combo ?it’s not bad just not for me on this occasion

26 mars 2026
Avis spontané

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