Windone Avis 

Purchased WindOne E2 bike less than one year ago and had some chafing on a wire/chord that caused an E3 error message. Reached out to customer support and had immediate response with request for shipping information to have a replacement motor sent our way. Received within days, and the bike is back in working order. Chloe was fantastic, and we are glad to have our E2 back in normal operation. Fantastic customer support.

Claire is extremely helpful when we need anything support wise. Highly recommend!

Hello Claire and Windone Support Team,

I would like to express my sincere gratitude for the outstanding customer service I received from Windone.

From the very beginning, your team responded quickly, communicated clearly, and handled my warranty claim professionally. After reviewing my video, your engineering team promptly diagnosed the issue and arranged for a replacement controller under warranty at no cost.

I am especially impressed by how fast the entire process was handled. It is rare to find a company that stands behind its products and supports its customers so efficiently.

Thank you, Claire, for your professionalism, kindness, and excellent communication throughout the process.

I will definitely leave a 5-star review and recommend Windone to others based on this positive experience.

Thank you again for your support. I look forward to installing the replacement controller and getting back on the road.

Best regards,

Oleh

This was exactly what I was looking for, small, compact and foldable. Easy to install heck there's really no install other than putting the left and right pedal after that you just need to unfold and adjust to your height/length for riding. First thing I did was tested the top speed and yes 19mph is the top speed :). Definitely worth the price for the size of e-bike. No problems or issues.

I had a very positive experience with Windone customer support, especially Chloe.

Whenever I had a problem with my bike, she was always helpful, patient, and understanding. She took the time to answer my questions and worked hard to find solutions for every issue I encountered.

Even when my bike experienced multiple problems, Windone stood behind their product and offered me a replacement bike. This showed me that they truly care about their customers and want to make things right.

I really appreciate the professionalism, kindness, and support I received throughout the entire process. Thank you, Chloe, for your excellent customer service.

Highly recommended!

Took 13 days before I got the bike error in transit , does not stay in first gear , rubbing sound front disk , cracking sound when i push down on seat , barrel adjuster in back crooked ,back tire sablés up and down , Claire as been a big help for all the issues , like the bike , fun to drive

I am very pleased with the Customer Service from HiBoy's Electric Scooter and Bikes Company employee Chloe, she was very helpful right from start to finish.

Thank You.

I would like to acknowledge Chloe in client services. The bike I ordered was no longer available. She was kind, responsive, honest and offered options. She anticipated a customers needs in advance of having to ask for a solution. A rare quality in today's world.

Great customer support by Chloe. He went above and beyond to help me. Highly recommended!!

Amazing experience with the support of Windone. Chloe goes extra mile to help me and assist me😊😊

Customer service has been top notch. Product came as described. My son has nearly 1,000 miles on the bike. Other than replacing two worn out tires we have zero issues.

Anytime that i needed a new part they would send for free within the warranty period. great customer service

Very good communication and always happy to help!

Needed parts that were not listed on the website. Reached out to their customer support and they were very helpful. Easy quick process to get the parts orders. The representative was helpful, friendly and kept in contact throughout the process.

I needed assistance on getting the price and availability on replacement parts for my son's e-Bike due to a vehicle damaging it.

Chloe stepped up and provided me with all the supporting information I needed to present to the insurance company concerning the accident and my claim.

Thank you Chloe for being vigilant and professional!

John C.

It has been superior communication with this company and Chloe. Always a reply and always accomodating and helped with our bike. Thank you so much

Bike overall is great love everything about it and the customer service is phenomenal.

Claire and the Windone support team helped diagnose and replaced our batteries. This is unheard of in the in the e-bike world. Both our boys are able to cruise again right as summer starts. Thanks again Windone support! A++++

Quick and clear answers, and great politeness

I say they have good customer service nice and friendly, they have gave me discounts for expensive things i needed replaced very good quality products 5 star indeed