Wine-Searcher Avis 

Please believe the poor reviews. Customer service is a joke. If there is anything wrong with your order, and chances are there will be cheaper wine in your order that you DID NOT ORDER and they try to substitute all the while indicating on their invoice that they sent you what you ordered. Stay away.

Awful. Did not get the wine I specifically ordered, in fact was sent a MUCH cheaper year for the inflated price. And suddenly after forcing me to PROVE this with packing slip indicating they sent me what I ordered but photos were sent of all the cheaper bottles I was sent in its place. And now….shocker! Crickets. They refuse to respond. Worst service ever.

I ordered a bottle of Bollinger champagne with a specific James Bond themed box as a gift. The wrong one arrived. I emailed them many times and kept getting an autobot reply, when a person eventually responded they asked for photos which i provided yet i have received no response from them for over two weeks.
No phone number on website to be able to speak to a person, communication and customer service is appalling.

I'm using it as a search engine to find good deals on wine and get an overview of what's available in the UK or Europe. It's a great tool for that, the label scanner works nicely too.
Even the premium is probably worth it, I got a number of good deals since the Premium subscription which likely makes up for the price pretty quickly.
I have seen a bunch of negative reviews for the "marketplace" I can't speak to that, I've never used it. I always go to the linked shop and buy from them. Never had a problem if it's done that way.

I ordered 6 bottles of wine and interacted with the company asking about when shipping would occur. They stated it would ship on a Friday, 6 days after my order. The day of supposed shipping, they sent me a cancellation notice stating they were out of stock! How is this possible is beyond me and they made no real valid excuses for wasting my time for a week. Very poor response.

I placed an order for 8 bottles of wine through the Wine-Searcher.com website and was charged in full immediately. I received an email from them saying the order was confirmed and then another message about 24 hours later saying it was shipped. After 6 days the package had still not been given to Fedex, and when I reached out to Wine-Searcher I got no response. This is a company that is very happy to charge you with lightning speed for your purchase, but order fulfillment is very slow (and uncertain) and customer service is poor. Not recommended!

They sent me the wrong wine and their customer service agents have gone dark on me.
Strongly recommend using a different wine merchant. Not impressed.

Very helpful site to get an market price idea, but the pro suscription has been multiplied by 3 at least in a few years....

They charged me but never shipped the order and stopped responding to email inquiries. Is it yet another internet scam? If they responded, I'd have an answer.

I did not receive my wine even though ups indicated it was delivered. I was home. It was the correct address. It was sent back according to company and I was charged delivery.

Bought 2 cases of wine ( Caymus yellow label ) which was what was advertised on their site . Got 2 cases of a lesser quality, no response to my emails,,, this site suks , go to Google !!!

Very disappointing experience. I received the wrong whisky and, despite sending proof as requested, the seller never responded further. Poor customer service and lack of accountability — I would strongly advise others to avoid this seller

I tried the one-week free PRO trial and cancelled on the last day. That same day I was billed. The day before I received an email saying I had just one more day. It was a hassle to get the bill reversed. I had to threaten to dispute the charge through my credit card company. The charge was finally removed but no one informed me. Three days later I received an offer to subscribe since my trial was 'just cancelled.'
I think not.

I would give a 0 if I could. Charging hundred of dollars for something I found less than $50. Such a sham.

I have been a Pro subscriber for years. The search function works nicely, although it only shows those businesses that sign up with them, so it is far from giving a complete and full picture of pricing and what can be sourced. On top of that, often merchants will show items "in stock" that are not. Ordering through them is terrible and confusing, absolutely not recommended.
The real part to stay away from is their seller ratings (Retailer Star Ratings) which is completely bogus - I have had more scams out of 4&5 star-rated businesses in the last couple of years than ever before. Always reported, and they do intervene to risolve the issues with the vendor. But in the end the rating system is deeply flawed.

I would give it zero stars if allowed. Do not use this company if you expect proper customer service. They use a chat bot and will give you bogus tracking information. I have no idea if it is a legit company but even if it is, they have terrible customer service support (if you can even call it that).

Terrible bot based service. 2 separate orders place with 2 different vendors on different days. Both were accepted. Both said shipment was underway; one offered a tracking link which offered no helpful information. Neither ever shipped after 7 days. I'm in process of canceling second order. Complete waste of time.

After a month 19 emails 12 broken promises and still no wine I am waiting for my refund of this nightmare experience. Would have given them 0 stars but had to give one to write a comment. Run away form these guys. Wine searcher is a search engine that I bought wine thru and then fought for weeks with to get my wine shipped and delivered. Still no wine but took money on day one. Stay away

Be aware of scammers using the wine-searcher platform to make you think you are dealing with a legitimate company.

Wine-Searcher will let anyone upload their business information and their wine lists and then the scammers companies are displayed on the wine-searcher website with their pricing. The price lists are product specific, so if you search for a wine or several, the scammers shop will appear on Wine-Searcher multiple times.

Wine-Searcher say they have standards, yet they have no entry controls for businesses that have started using their platform. There are no supplier screening, authentication or documentation requirements to upload a price list or to even start promoting wine on their website.

As a result here of, they will only react to fraudulent sellers, when a user files a complaint. This is completely unacceptable and irresponsible.

This makes Wine-Searcher a very unreliable source of information and the data they’re providing is doubtful for the buyers who as pro members buy access to their data services, in the belief that the information provided by Wine-Searcher is reliable and trustworthy.

Wine-Searcher facilitates the opportunity to run scams and lead their users directly into the arms of scammers, by not having diligent management of their business processes, when it comes to suppliers they allow to advertise on their website.

Be aware at all times!

Tedious cancelation process. It's 2023 and they require you to email them to cancel. Is it that difficult to add a cancelation feature onto the website? Response from organization needed, else their silence proves how ignorant they are.
Thought the pro version would show a lot more retailers but alas, it's only participating retailers. Understandable that it'll take a lot of resources to gather such data but the price offered doesn't justify the quantity.