WinkBeds Avis 407

The mattress feels beyond comfortable, and the setup was straightforward. Customer service was responsive when I needed them, and the order went smoothly.

Fed ex dropped the package in front of the porch, where it could have been pirated, rained on and had to be hauled up the porch step. WinkBed experience was great, but delivery could have been better

No complaints. Box was a little banged up on the bottom, likely due to the weight of the mattress. However, I was impressed it was in a smaller box and no damage to the mattress itself.

Winkbeds has been very responsive to questions and prompt delivery.

Love the quality and service but....

The only reason I don't give you a 5-star rating is that your removal partner was unable to remove the returned mattress on two separate occasions. I am based in Seattle, WA.

Shipping was fast and so far I'm pleased with the bed. Not giving it 5 stars because there is a cosmetic flaw. The wrap around fabric does not line up at the end by the label/tag and a loose thread is a concern for me that it might pull out.

I've taken a photo of the stitching flaw. Photo available on request if the manufacturer would like to address it.

Excellent mattress and purchase experience

The order was easy to track and receive. And was delivered as promised. We love the mattress after our first night sleeping on it.

The bed seems great. When I purchased the bed on 12/31, I was given a delivery date of 1/8. I checked my status on the website the week of 1/5-1/9 and called in a few times since nothing was updating on the website or through FedEx. The staff on the phone were very helpful, but it wasn’t until the day before I received the bed that I finally got an update. The bed was delivered on 1/14.

Great, prompt customer service. So appreciated!

Awesome customer service and quality of mattress

Bed shipped in time. Easy to set up. So far so good

Considering the bed was made after I ordered it (I was told) and at the holidays, it came very fast!
Now to see how it sleeps- my first night tonight
after letting it off-gas.I hope it’s firm enough.
Now I need to have my old mattress taken away.

I had no issues. Ordering and receiving was an easy process. Great product so far.

Luxury firm is an incredible bed. Knew it right away.

I went ahead and paid Wink to remove my old mattress with the super combo package they offered at checkout. Well, it’s been sitting in my den for two weeks. Come to find out, you have to call a separate company and do all this yourself. Now I’m in a fowl mood and my wife is about to throw a fit because I confidently told her, “Don’t worry honey, Wink has it all figured out.” More to come…

The bed seems fine. Mattress protector is cheap and is just a loud, crinkly plastic sheet. It is so loud and can be felt through the sheets. Apparently is un-returnable despite not being used. Total waste of money and complete rip-off. It has left a negative opinion of the whole company that charges $120 for a thin piece of noisy plastic that ruins the experience of the mattress

Truthfully, it was a little slow, or i was just impatient. They made the mattress just for me.
5-stars to the delivery guy who helped me get it upstairs to my apartment.

Everything has gone smoothly! I’d happily buy it again. The bed feels firm yet comfortable with its padded top. It was surprisingly easy to unbox and set up, especially with a friend to lend a hand.

The product came packaged well. Assembly of the bed frame was simple enough. The bed feels comfortable and we are hope we will experience the results we read about before our purchase.