I'm a semi regular customer with Winoship now and I always find their service impeccable. They gave an amazing range of South African wines at competitive prices which allows me to scratch my curre... Voir plus
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A nice friendly supplier of some really interesting (and not so easy to find) wines at a range of price levels. Decent prices and promotion offers. Very fast and efficient delivery in UK. Will definit... Voir plus
L'entreprise a répondu
Really impressed with Winoshop. They have an excellent selection of South African wines (and some good value Champagne) at competitive prices. The delivery is timely and hassle free. I will be returni... Voir plus
Excellent choice and excellent service as ever. Tried a South African Bordeaux by Rupert & Rothschild. Good price, very similar to ‘Optima’ - even won a Magnum of the same wine! Wine delivered in the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Greatest South African wine selection available the UK all in one place, curated by Deano da Vino and crafty, knowledgable Directors of Wines for over 15 years. We have wines for all types for all budgets - Wines for... the Collector, the Connoisseur and the Quaffer.
Coordonnées de contact
13 Hambledon Place, SE21 7EY, London, Royaume-Uni
- 07983440060
- dean.totham@winoship.com
- winoship.com
4,8
Excellent
166 avis
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Could not recommend
Having chosen to place an order due to a number of positive reviews, I feel it is only fair to write about my experience.
I ordered a presentation box of wines on December 1st, and made clear in “delivery notes” that the order was a gift. Alongside the gift, I had ordered some wines for myself, and my family, for Christmas.
By December 5th, I had received only one notification from the store - so I used the WhatsApp number to reach out and see what was going on.
I received a very swift response and I was told that my wines were being packed right now and that they would be with me either the very next day or the day after.
That day and the following day, I waited home - no wine. Again, I reached out via WhatsApp - and there was no real reason given for this delay. I asked to have the delivery rescheduled to Monday as I had plans over the weekend and didn’t want my wine sitting outside. For context, it was now Friday 8th December.
Confirmation on Saturday that Monday was booked for delivery - Monday came and went, no wine.
At this point, I made it very clear that the wine was on a tight deadline, as I was leaving the country on Wednesday and I would very much like my gift box to leave with me.
My husband at this point offered to drive down to the shop to pick the bottles up but the offer was met with a promise to “overnight it” and the next day, still no wine. The day after a message came from a courier, and it seemed that perhaps there was hope. But, Wednesday came and went - and again… no wine.
Another number of broken promises, a suggestion of putting the wines in an Uber to me, and while I hope that everyone had the best of intentions ultimately - nothing was done. No Uber, no wine, no gift.
Throughout the whole two weeks, I was given a lot of false hope and there were a lot of broken promises. A refund, at my request, was processed but even that I had to chase ten days later - despite being told it would be done “effective immediately”
There was no ownership, no proactive attempts to solve the issue - at all. I have no idea why there they didn’t just accept my husband’s offer to pick the wine up instead of continuing to lead me on.
There was limited communication after I flagged the issue, and it was always driven by me, I started to chat to Dean ten days before I needed the wine, and two days after the “standard” delivery time. SO incredibly disappointed and so let down.
1 décembre 2023
Avis spontané
Very unhappy with the service
Very unhappy with the service, the delivery was made to the wrong address and I was not informed that the delivery had been made and would have been none the wiser if not for the kindness of the person who contacted me to let me know. Luckily the address is in the same city but will be in no rush to order again.
12 décembre 2023
Avis spontané
Réponse de Winoship Wines UK
Hi Joe, humble apologies sir! I can see that our team booked the delivery to original address we had for you in the courier system, and naughtily should've checked the order properly for the new address. Apologies for the simple oversight. Thank you to you and your new property owner for sorting. We've now updated our systems and hope to see you return again. Please use THX10 for 10% discount on your next order.
Great experience from beginning to bottle
Great info on the wines being purchased, prompt delivery and a good selection of stunning wines
30 novembre 2023
Réponse de Winoship Wines UK
Dear Nick, thanks for the kind comments sir! Hope to see you return for more of our delicious wines
Good communication when something I…
Good communication when something I ordered wasn’t available in the correct vintage and it was swapped out very readily.
12 octobre 2023
Réponse de Winoship Wines UK
Much appreciated Tony. Very kind of you to comment, and very much look forward to seeing you back again! Any assistance with your selection please don't hesitate to hit the "WhatsApp" button for a chat.
Réponse de Winoship Wines UK
Much appreciated Jonathan. Very kind of you, and look forward to seeing you back again!
Réponse de Winoship Wines UK
Much appreciated Alex. Very kind of you, and look forward to seeing you back again!
Brilliant selection of SA wine
Brilliant selection of SA wine
And good prices too - will be back for more
7 août 2023
Réponse de Winoship Wines UK
Much appreciated Simon. Very kind of you, and look forward to seeing you back again!
Great customer service
2 juillet 2023
Réponse de Winoship Wines UK
Thanking you kindly, Will, enjoy and see you online soon!
They are experts in their field and…
They are experts in their field and respond well if things go awry .
18 juin 2023
Réponse de Winoship Wines UK
Glad we could provide an expert service. So... how was that Bosch Elgin Chard in the end?
Réponse de Winoship Wines UK
Thanking you kindly Cindy, enjoy and see you online soon!
Great service and interesting…
Great service and interesting assortment of wines - will use you again
25 avril 2023
Réponse de Winoship Wines UK
Thanking you kindly Laura, enjoy and see you online soon for more interesting wines! Just added dozens more, in particular BLANKBottle
Réponse de Winoship Wines UK
Cheers, Ryan! We've just added a load more new GREAT wines, at great prices!
Prompt service and the added personal…
Prompt service and the added personal touch of a hand-written card.
30 mars 2023
Réponse de Winoship Wines UK
Our pleasure Janet, glad we could assist!
Réponse de Winoship Wines UK
Thanking you kindly, Christina, enjoy and see you online soon!
Réponse de Winoship Wines UK
Thanking you kindly, Janey, enjoy and see you online soon!
Excellent
Smooth, easy transaction and a friendly voice at the end of the phone. Would thoroughly recommend.
23 mars 2023
Réponse de Winoship Wines UK
Thanking you kindly, Adrian, enjoy and see you online soon!
Réponse de Winoship Wines UK
Thanks, Neil. Very kind of you, and look forward to seeing you back again!
Seamless transaction and delivery.
15 mars 2023
Réponse de Winoship Wines UK
Thanks, Robin. Very kind of you, and look forward to seeing you back again!
Good wines - excellent service
Good service including recommendations. Would rate highly if you like wines from SA
25 février 2023
Réponse de Winoship Wines UK
Many thanks, John. Very kind of you, and yes we know and love our wines just like our valuable customers, and look forward to seeing you back again!
Great Service Great Wine Selection
Great service. Great wine selection and speedy delivery.
9 février 2023
Réponse de Winoship Wines UK
Very kind of you, Nathaniel, and look forward to seeing you back again!
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