Wisebathrooms Avis 

On several occasions from tuesday 5th august I I phoned Wisebathroms with a query. On all of the calls I was kept waiting for up to 15minutes and then an automated voice said to leave a message and someone would get back to me. There was never a call back so I went onto their chat line and explained that I had a problem with an item I wanted to buy but again there was no help.
I find it concerning that there is no contact with the public so therefore I have decided not to buy the item that I wanted in case there is a problem with it.
I tried of

DO NOT USE this company unless you’re prepared to lose your money/ a lot of stress/or a very long wait!
Once the order was placed they didn’t want to know. No delivery updates from them, Emails were ignored, trying to get anyone to answer the phone was a nightmare and when I did, I felt I was being told what I wanted to hear. Once the delivery date had come and gone without any further updates from them, I did manage to get hold of someone to say I wanted to cancel the order, I was advised and emailed that the order was cancelled and I’d get a refund, that didn’t happen either.

Ordered a shower door over a month ago, money has been taken but still no sign of it. Have made multiple attempts to contact via email but had no reply at all and impossible to contact on the phone. Please avoid!!!

The only supplier I could find who could provide a shower kit of the dimensions I wanted.

I bought a shower enclosure and it arrived very late with no communication. The door was damaged and despite much pleading I have not received a replacement. I have phoned numerous times and every promise gets broken. This is a dreadful company with terrible customer setvice and I would not recommend!

Y0u sent the wrong request and order

To obtain a replacement, it took three months, several unanswered emails and phone calls, and then a negative Trust Pilot review to catch their attention. However action was taken promptly for which I am very appreciative and the replacement arrived today.

I order a new pan on Friday and paid for express delivery described as 1-4 days. It's the following Thursday now and I'm still waiting. No-one seems to answer their phone and they say they will reply to emails in 2-3 days- but there had been no reply to my email even in that timeframe. It's just dreadful customer service.
I thought I would update my experience. After the post above I cancelled my order and thought that I was going to have a difficult time getting a refund, but it was paid promptly and I've had a few email exchanges - so this is a legitimate business which on occasions seems to be able to work in a professional way. The communication seem to be the big problem.

Terrible. Order placed on 26th June 2025. Impossible to get hold of by phone or email, after days of trying eventually got through and they confirmed delivery today between 10-2. No delivery arrived. They then confirmed between 3-5. Once again, no delivery arrived. Tried to contact them repeatedly, phone line rings once and then cuts off. Granted this is different to the last week where their phone line has just rung out… Please buy from elsewhere, self evidently scam artists.

I've placed an order from WiseBathrooms, and honestly, it’s been a disaster from start to finish. It’s been a while, and I’ve received nothing, no package, no update, no response to my emails, and their phone lines are completely useless.

I’ve chased them multiple times, and it’s like shouting into the void. I’ve never had to deal with a company that ignores customers this badly. Total waste of time and money. I wouldn’t recommend them to anyone until they sort themselves out. Never again.

I have placed an order online from wisebathrooms website and it has been a nightmare to get my package, till now it has been 22 days and i didn't receive my package and their customer service (online & offline) is horrible. I sent emails and call them on their phone lines and no response. It has been one of the worst experiences I have been through with this supplier. I will never use them again and I don't recommend anyone to use them till they improve their service and communication

Avoid at all cost. Definitely scammers. An appalling experience. Half the order arrived, not as advertised. Given up hope of receiving the rest of the order, now the hard task of getting a refund.

Avoid avoid avoid , no communication , no Bath , no refund . Going through credit card now . This is a terrible company they don’t respond to emails or answer the phone , only wanted to know when Bath was coming . Finally got a response when I emailed saying cancel order and refund , strange that ! They said too late as was with courier , funnily enough it still hasn’t arrived , it’s in the hands of Amex now . Don’t give these con artists any money . You are warned

Quick and efficient delivery.
Bit expensive but I suppose as ex homebase product we are limited to where it could be purchased.

Wish I could give zero stars as 1 star is far too good for this company. Waited over 2 weeks for my order to be delivered. When it arrived I noticed immediately it was not what I had ordered. I have phoned and left messages numerous times and also emailed numerous times. But they don’t even have the decency to acknowledge the calls or the emails. I now have no option but to contact my credit card so I can recoup my money. Please avoid at all costs.

delivered quickly and efficiently. Kept me up to date...

Speedy delivery and perfect sink for the job, very well packaged

Excellent service, the price was competitive and the item was very well packed.
Pleased with the quality of the shower rail
Thank you

Excellent customer service and very quick delivery.
Very happy with my purchase, thank you

This review has been revised, after an initial problem was resolved.
There was an issue with a bathroom light being fragile. Customer services were not able to source me a new plastic shade but agreed a partial refund, which is acceptable. The matter was handled by Andy who seemed keen to resolve it to everyone’s satisfaction.