Wisebathrooms Avis 

Wise Bathrooms is a scam and a fraud. They sell products they don’t have in stock, As a shop/company they don’t actually exist. Google map the address. It is just a house.They pretend to be multiple businesses online and on eBay. They lie to customers and pretend they are doing favours and that things are dispatched when they know the item doesn’t even exist. They are impossible to get hold of or communicate with. I had to raise a case with PayPal to get my refund. If I had paid by card I would never have got my money back. If you buy from this company you will be lucky if you ever get the item and if you do it will take months to arrive and may well be damaged. I believe they post fake 5 star reviews on here to dilute the bad ones. But if you look there are plenty.

All problems with a refund have been sorted. Andy the Senior Manager picked up the problem this afternoon and made the refund straight away. He is obviously someone trying hard to improve the reputation of Wise Bathrooms and I am grateful for that.

After experiencing terrible problems with the delivery of my tap (couriers fault not Wise Bathrooms) Taj stepped in and sorted it out swiftly. Huge shout out to Taj for being proactive and incredibly helpful. Thanks Taj!

AVOID! They are scammers, had to chase and call multiple times, half the order has arrived late and still waiting to the other half, the guy on the phone is lying to us and now we are stuck with a half finished bathroom. They don’t answer the phone half of the times and when they do they just give you excuses…

Did exactly what they were supposed to do

All thanks to Andy for such a prompt responses to sorting out a refund and on a Sunday afternoon too. Here is a manager clearly concerned with the well being of his business and and working hard to ensure customer satisfaction.

Very disappointed in the service. No communication. The delivery was late and I had to call as they didn’t reply to my first email. They then gave me a delivery date of Friday to Monday and it came on a Thursday

Great Customer Service.

Our product was on a 4 weeks lead time from every supplier we contacted, wise bathrooms managed to have it delivered in 2 weeks which was great as our plumber was leaving.

Communication was awful. I needed to add a waste as I forgot to add onto my order but this meant the order took weeks to be delivered. They said we would be called to make delivery arrangements but the driver arrived with no prior communication. The waste was not sent out and it was so painful to get this done. Now it’s finally been fitted and I wish I’d never bought it, the quality is rubbish for any price but especially the amount we paid for it.

Terrible experience so far. The item I ordered 9 days ago has not arrived and I’ve not had a message to confirm it’s been dispatched. I got one when I phoned today but it doesn’t allow me to track the item. Charging £9.99 for postage is a rip off.

I haven't received my order after 13 working days and no communication has been received as to why there is a delay.

Bit of a wait for product but kept me informed by phone and refunded postage makes a change for companies to phone you

AVOID THIS COMPANY!

I placed a large order with this company - there has been several items/parts/accessories missing. I have found the customer service appalling. It has been over a year now and they still have not delivered on missing accessories - For over a year now I have been promised delivery of these and time and time again have been let down - last attempt that took over a month after they promised - they delivered the wrong parts. A company not to be trusted. I will now be contacing my card company to raise some chargebacks

Thanku very happy

Company hard to get hold of on the phone. Promise to call back but don't. Previous reviews show a common theme. The price is competitive but the goods may take a while to arrive. I suspect the staff dint always tell the truth about problems with delays and quality issues. My bath was chipped on arrival. I think this Company is too big a risk to use again.

AVOID!! Awful company. Paid extra for express delivery and item never arrived. No response to emails and difficult to get hold of on phone. When eventually manage to get through either fobbed off or say they'll call back but don’t. Still awaiting delivery….

No delivery of product no answer to phone calls and emails 12 days overdue delivery put a dispute through the bank to the obtain my money back fraudulent company

Love the quality

So an order was placed on 27/7/24 and all was well. However, a couple of weeks had went by (pallet delivery so just about acceptable) after the order was placed I thought it best to chase up since I hadn't had any further comms... Getting hold of them is a total nightmare. Website chat is purely a bot, emails go unanswered asa does the phone most of the time. Out of about 10 attempts to get through the phone has been answered once.
When I was lucky enough for a member of staff to answer the phone I was told I was emailed the day before (I wasn't) telling me the item wasn't available. They suggested an alternative and wanted to send a picture - I asked for the details as I was on their website but surprise surprise the item wasn't on their site (and also a brand I had never come across before). I told them to cancel the order and I'm still waiting for my refund a week later... Thankfully I paid via PayPal so I'm praying they come through since Wise bathrooms haven't responded to the PayPal case either.

AVOID them like the plague.

From now on I'll be calling companies to speak to them before I order items such as bathrooms suites!

Update as of 13/9. They haven’t responded to any emails I have sent and getting them on the phone is still impossible. Here’s hoping PayPal come through and refund my money - wise bathrooms haven’t even responded to the PayPal claim.