Wisebathrooms Avis 

Nice bunch of lads & my bathroom looks great

Order a vanity unit that was supossed to be delivered 10 days ago.
I have been chasing for an update and they never came back to me.
Only today, someone picked up the phone and told me they don't have it in stock.
So they received my money and now I need to ask for a return, and they will pay me back in anothe 2 weeks.
Bacsicy, getting some financing by selling items that are out of stock.

The supplier sent the incorrect shower tray (a LH rather than RH) in-spite of Wise ordering correct one. Wise quickly got them to send our correct one and collect incorrect. They kept me informed of the progress throughout.

From purchase to delivery everything was easy. Would use again.

Very happy with my new shower cubicle looks fantastic. Arrived quickly and well packaged.

Late delivery. Very poor customer service

Order 3th may not received Amy goods or refund now it is the 1st june fighting to get my money back they do no answer the phone or emails if you are wise avoid them at all cost

Second time using these guys and it was even better than the first, the attention to detail and care was brilliant. Happy with my products and will be ordering again.

Ordered a vanity unit which was out of stock, they sent a different option but the worktop was missing. After numerous phone calls chasing up missing item and a refund we still have not received the worktop. Extremely disappointing please do not buy from this company!

I had been hunting around for a wood effect wall hung vanity that was spacious and cost effective for quite some time. I found that the draws in a lot of wall hung vanities are incredibly small, so not much fits in.
This item was all I was looking for and is very sleek in design, so that wasn't compromised either. It also came sooner than the time frame given, would definitely recommend!

Very poor service and never issued a refund for a product that never shipped.refund had to be persued via PayPal claims.

After several weeks we have received a new bathroom unit today 28th May. Thank you for sorting this for us. We didn't catch your name but thank you for checking the unit before being packaged.

What a complete shower ( no pun intended) Ordered vanity unit and sink after chasing it arrived looking like it had literally fallen off the back of a lorry, no surprise then when unpacking it clearly had as badly damaged. This was two weeks ago ever since been chasing for collection and refund. Collection has been promised and promised and promised, still sat in my hallway. After a rather blunt exchange of messages I have finally received a refund today. Equally after me pursuing a resolution collection has now been arranged for Thursday with the caveat if not collected this time it will be removed from my premises and left kerbside. If I could give minus stars I would, I've dealt with some companies in the past but by a country mile these are simply the worst a complete an utter joke- AVOID at all costs.
The owner of Wise bathrooms needs to look and stand in the shoes of the customers they aim to serve and recognise their failings and take responsibility like any good business if carriers are failing them it's not the customers issue but a contractual one with the carrier.

They were extremely helpful when we had a problem with our order and went over and above to solve it. They were helpful and friendly and the problem actually turned out to be our fault anyway!
We are very grateful and would definitely recommend them as a Company.
Very many thanks

It took long time for them to dispatch the item. Also the item wasn't correct. I messaged the sale tem and didn't get any response.

First sink ordered with stand, stand arrived sink did not, re-ordered both, still no refund on first, 2 weeks late still no sign of the reordered sink & stand... have been without a sink in the bathroom for weeks now. Check other reviews to see similar experiences, either Wise Bathrooms resolve and I'll update this or I really wouldn't trust them if you're thinking to buy from them. As others say, phone engaged or huge wait, then still nothing happens in resolving the issue. I'm extremely patient but this is absurd. Eventually a sink arrives (it's now Friday 17th May and more calls were necessary) and guess what, the sink is not the sink 510 as illustrated (retail law btw is to match description) it has side taps and - it'll have to be refunded, along with the stand as, quite honestly, it's been a disaster choosing them. The only saving grace, albeit having suffered all these shenanigans, will be an immediate full refund and could they please pick it up asap. Given that, the review will be removed, alternatively it will be further updated. Such a pity for all concerned. Await news from WiseBathrooms.

placed order for shower screen, suppose to take 3 days delivery and it has now been almost 4 weeks nothing arrived. after many unanswered calls and emails no solution and empty promise of delivery. I have now complained to paypal to get a refund and buy from elsewhere.

Very happy with the customer service, Andy was a delight to deal with.

Great experience from Taj, needed a black wall hung sink after ordering from somewhere else not realising it had a tap hole. Couldn’t find one anywhere else for a decent price to come quickly as plumber was on site and Wise bathrooms came through, received within 48 hours for a good price and looks really good in my project. Will use in future and would recommend! Saved my ass ha

I ordered a shower tray which arrived promptly, but badly damaged.

So I raised this issue with Wise Bathrooms by email and telephone over a month ago.

I was told to expect a replacement the following week. This didn't arrive.

After more chasing, this week I was told a replacement would be with me within the next few days. Again, it hasn't arrived.

Why go to the effort of building a business only to ruin your reputation with terrible customer service.