Wisebathrooms Avis 

Appalling. Communication after purchase when trying to track an order that was late , is virtually non existent. I had to plead with them to let me know when the item would arrive. Waited in for the order but it just never arrived. Again had to chase them to see what was happening, eventually got a response to say the item had been damaged. I ask for a refund which I did get but again had to chase. The most frustrating, time wasting, unprofessional experience I have ever had .

Lovely vanity and storage unit, some issues with delivery and correspondence is a little slow, but everything was sorted out eventually

Took me over 2 weeks to get an item returned. Didn't reply until the 3rd attempt and then had a very vague replies which after they asked for £70... for the collection cost (which I paid) and I'm still currently waiting for them to collect and refund me back. They said they booked in a time and everything but noone showed up to actually deliver and now they're ignoring my calls and emails. What. A. Scam.

Edit: They're still constantly harassing me on multiple different numbers, texts...etc for months now to change my review after charging an obscene amount to get it delivered back. No, I will not be changing my review, you don't treat customers like this at all and if someone's ignored you multiple times you should get the message, honestly giving Baby Reindeer vibes. You're a money hungry company that only cares for profit.

Was due a visit today to get a quote on en-suite and main bathroom. Took the afternoon off work and nobody arrived.

Quality product arrived in pristine condition and on time.

If you are willing to wait 30 days for delivery and read excuse after excuse after sending them emails along with phone calls unanswered, then go ahead and order from these guys. Otherwise AVOID!!!

Ordered in March 24 wall hanging basin unit worth £400.
1. Parts missing (Handle)
2. Poor customer service, even after sending them 2 emails. No update.
3. Don’t even bother to pick phone. When made contact, they told me that they had sent the missing parts by fedex last week. Now they will chase with fedex and get back to me. it’s already 2 days.
4 they charge around £50 For delivery.

Poor service, make sure about those things before buying from them.

very poor customer service, I ordered a 1000 vanity unit, they called to say it was damaged before it was dispatched to me and it would be about 6 weeks before they got another one in stock, so I requested a refund as it was through no fault of mine, as it was for a job that I was doing I could not wait that long. It has been nearly a month and still not refund, i have contacted them through email and they are very slow at replying emails, I was told that the refund had been made but still no signs of it.
Not A Happy Customer.

Great service from Harun i had a faulty new tap and he dealt in a great manner and responded well know have new bath mixer tap and well happy as bath in full usage thank you

Ordered a week today, paid £50 for fast delivery but still waiting! They don't answer the phone or reply to emails. Is anybody actually working there apart from taking the money ....................... NOT HAPPY!!

unbelievable ordered parts for my shower .paid for 7day delivery .recieved next day .genuine new old stock and paid less than new price 12years ago

Easy purchase and great customer service from Shaf - when the main supplier delivered the wrong shape shower tray, Shaf arranged for the right one to be delivered and the wrong one taken away by 8am the following day. Thank you

Weird experience but they refunded delivery - bath arrived late as the delivery driver apparently broke down on the motorway. Then the wrong bath arrived. They made up for it by sending the correct bath within 24 hours.

Really good quality and great value, products delivered exactly on time/as stated.
Kept very well informed as to the progress of the order.
.

Item didn't arrive. Eventually got someone on phone and it lost and it was the couriers fault. Courier say they haven't picked up and have opened an investigation. Called again after promised call never came to be told there is 1 in stock but its damaged, do I want it?. No thank you so can I have a refund?. OK, It'll be 5-10 days. Not happy but will wait and see. Meanwhile I'm £350 out of pocket.

Items delivered on time and as expected. Good communications.

It was easy to order and arrived within delivery time though delivery charge did seem a bit high

4 weeks to deliver product. Part of product broken. Broken parts still not replaced. Can never get through on phone in under 15 minutes. Still no refund for fast delivery. Worst service ever.

Very good service they even double checked my address and I didn’t have to wait long for my goods very happy with them

The online chat service was very prompt and clear. The order arrived very securely packaged.