Wisebathrooms Avis 

There was a lack of communication after I first placed my order and after reading reviews online I almost cancelled my order. But I rang them to chase and whilst I wasn’t convinced my my vanity unit was going to arrive after speaking to them….I was pleasantly surprised when it did! And it’s beautiful, so I’m a rather happy customer 😀

We ordered a bathroom tap on 11th December, and was quoted 7-12 working days delivery. When I chased the delivery I was advised that carriers were closing early for Christmas. Therefore tap would not be dispatched until 2nd January (not pleased!).
When I phoned on 4th January I was told that upon inspection the tap was damaged and another had to be ordered from the manufacturer (very unhappy as no information until I chased). I chased again to be told that tap had not arrived from manufacturer!
On the next call I spoke with Charles who said that he would handle things going forward. He kept me informed by phone and email and my tap eventually arrived (after more than one month from delivery).

Replacement was needed and it was sorted out with minimal fuss. Very easy to deal with.

AVOID AVOID AVOID
Do not use this company !
Paid £200 for shower door that was never delivered. Zero communication from Wise Bathrooms. No acknowledgment of their lack of supply or shocking customer service.
The shower tray they did manage to supply had been damaged prior to their delivery. It had various cracks and damage.
They are NOT to be trusted.
I will be claiming for their failings through small claims court.
Do not be suckered in to their low prices. You get shocking product but even worse customer service.

Went to collect my items from these guys, what a cracking bunch of people they were. Very accomadating and will be coming back for more things.

OK ... Where to begin? ... Whilst we send probes to Saturn and beyond in search of life I have to wonder shouldn't we begin closer to home i.e. Blackburn, home to Wise Bathrooms (probably the greatest misnomer ever.) Talking of rockets I get the feeling this company could really benefit from an amphetamine fuelled rocket strapped to its collective behind.

Full order was supposed to take 5 days but items arrived in dribs and drabs over a fortnight. Was made to wait 2 months for a bath free from damage. Was promised delivery by their "dedicated" driver on several occasions - each time no delivery and no explanation or apology. Emails went unanswered. They kept me uninformed at every turn. Such a pity it took threats of legal action and Trading Standards to get the bath in satisfactory condition. Finally on arrival the delivery driver asked me if he could swap me a £20 note of his for £20 credit to his account. Something said No. That was me.

Staff were polite enough when I spoke to them on the phone - they were just not brimming over with enthusiasm in fact they sounded rather depressed (I'm sure I would be too if I worked for this company). It was like listening to The Smiths on 16rpm. Actually I'm being a little unfair here. Enthusiasm did come in a few short bursts in the form of emails keenly asking me to review the company (a refreshing change from the deadpan anonymous replies I got to my email queries). For this enthusiasm I'm delighted to respond in kind. Things just got better with the last review invitation actually offering me a chance to WIN a full refund for posting a review. Pinch yourselves, people, this is real!! Be excited knowing that you too will soon have the chance to WIN free entry into a free draw to win the chance of a goodwill gesture. To all at Wise Bathrooms, thank you for your persistence in solving the review issue. I hope you found my review useful.

Although we did not keep the vanity unit (as I wanted matt and not gloss) the returns was easy to do. Taj was very helpful and responsive to my emails. Thanks again!

Only place I could find the item I needed. Immediate response to my queries and very speedy delivery. Perfect!

My order was not delivered within the time period stated and I had to chase several times to find out why (the wrong product had been received and they needed to get the right one in). The experience could have been improved by them keeping me updated as I understand that sometimes things go wrong. I received my order a month after it was placed.

Great product at a great price. Delivered on time, good communication

Ordered a shower from this company in November, still haven’t received it, phoned a number of times and promised delivery, but never happened. They never ring back, Now putting in the hands of PayPal. Shocking company, quick to take your moneyt

Absolutely thrilled with the service from Wise Bathrooms. Ordered the 1000mm Arenys vanity unit and basin on the Sunday night paying for express delivery. Item Arrived in perfect condition well packaged on a pallet on the Wednesday morning. Would
definitely recommend them.

I am very unhappy with the service from Wise. The wrong product has been sent to me and so far I am still waiting for a reply to my request to have this problem corrected.
Since posting this review, I was contacted by a representative of Wisebathrooms and they arranged for the correct product to be sent to me.

did not have the item in stock reordered in different colour problem with they have dispatched the wrong size can you take this size no it will not fit no reply to say the right one was being dispatched had to ring to say if it was not delivered in our time scale then we would cancel order it came with no notice quality lacking in the product took 20 days to be delivered

All delivered as expected, happy with the products (shower tray and glass panels). No issues.

After initial negative dealings with this company, they are making an effort to improve customer service and can only get better.

* Amendment: I have upgraded the review and gave three stars. Soon after I wrote my comment, I was contacted by a member of the WiseBathroom team. He offered an apology for the lack of communication and delayed delivery and refunded me 15% off the price as a token of good will. Although there are clearly some urgent changes that need to happen in the customer service department, I am happy that the matter was looked at so quickly.

\The item took almost two months to arrive.
When I attempted to contact the wise bathrooms team, there was no reply to two of my emails and I was put for more than 15 minutes on hold on their line.
The only communication I received was a short, not very polite message, asking me if I have received the item a day after it arrived, almost two months after I ordered and paid for it.
Awful customer service. I would not recommend.

Amazing service!

Customer service was amazing and so patient! I’d highly reccomended wise bathrooms. definitely the place to be when ordering bathroom supplies.

I ordered a bathroom vanity unit and it was amazing, fitted perfect in my bathroom.