Waste Management Avis 1 675

They lie and never pick up the recycle bin. For the past 3 months they lie and say they have picked up our associations recycle bins and they never do!!! You have to call in for 4 days in a row and they promise these WM drivers will pick up the trash. I'm cancelling my service. I'm not paying $60 a month for this crap!!

They emailed me a picture of my trash can and the lid was not able to shut all of the way. They threatened to charge me next time. This after I complained of the drivers always throwing the trash cans in the ditch and my neighbor has Parkinson’s and can’t get his without falling. Then they are charging me $75.00 to pick up their trash can!!!!!!!! WM YOU NEED TO DO BETTER!!! I will be contacting WF to report a fraudulent charge of over $200 on my credit card!!!!!!!

The Comcast of trash service, WM silently and without warning raises bills every cycle. Not just by little amounts but exponential amounts. My bill tripled, and I was paying more than 3x the amount of any other local service. Then, you have to do the song and dance of calling to cancel, and then magically they can match the other guys prices? Surely that means your "rate increase" was unnecessary and just penalizing your loyal customers! }
The service is paid in advance, but by the time you get your bill with your SURPRISE! rate increase, you can cancel long before it comes due but they'll charge you anyway. Just got my account debited even though ten days ago I cancelled autopay, deleted my payment information, cancelled my account and my bins have already long since been picked up. Now I get to sit on hold for ages while they try to "figure it out". THERE"S NOTHIGN TO FIGURE OUT JUST GIVE THE MONEY BACK

This company is the worst on planet earth!!!! Something needs to be done!! My place of employment has an account (now mind you it is a gas station) we are very busy which equals alot of trash!!! We were supposed to get our dumpster emptied on Thurs last week but couldn't cause of snow blocking (understandable) we dug it out next day!! The dark skinned heavy set gentlemen pulled into lot sat for not even 2 mins then left! We called WM an the cocky woman that answered the phone asked me the info, an I told her she says to me ummm yeah the driver said he couldn't empty the dumpster do to a truck not wanting to move"! How was the driver supposed to move if that fat lazy a$$ didn't even get out of truck to ask!?!?!? I'm Furious!!!! Now I have 4 days of trash sitting in the back of building!!! So not Cool! He needs to be retrained cause he definitely doesn't know what to do!

Horrible customers service. Representative LIED about a 35% fee increase. Said that the HOA I live in approved the increase.
The HOA does not get involved with trash pickup.
I will eat my trash rather than pay WM another penny

I would like to get the service I paid for. Constantly missed pick ups (but still get charged). Trash was to be picked up today March 3rd 2026 but was not due to inclement weather (their words not mine). It was raining. No snow, no ice, just rain. If I want to cancel my non existent service I will have to pay a $75.00 pick up container fee. I have never been so disappointed with service from a company and I'm 67. That tells you how bad it is. I will leave this review everywhere I can so hopefully other people will not make the same mistake.

This company only cares about making money and the bottom dollar! They will lock you in to what seems to be a almost impossible contract to get out of without paying close to $2000 of early termination fees. They will set you up on a auto renewal that has a 30 day window each year to cancel, can't be done too early or too late. I would never ever recommend anyone to use this company. Once they have you in contract they will hold you and threaten the legally binding agreement unless you pay all the early Termination fees. They hold the customer fully accountable but have no accountability in there company for anything they do or do not follow.

WM provides great and reliable service. I especially appreciate that they offer free bulk item pickup twice a year. It’s very convenient and extremely helpful when getting rid of large items. Highly recommend their service!

We used to have Gilbert picking up our trash. As we received the new bins I assumed that Gilbert got a new truck. About 2 weeks later, I found out that the company was acquired by Star Waste. The did not picked up our trash for a month. I contacted them by phone 3 times and emailed them. Finally, they answered on Monday. I notified them I no longer need their service and asked them to pick up their bins. The bins had never been retrieved. Today, I received a surprise call regarding an outstanding balance on my account. The lady on the phone blamed me for not following up the link that they sent to my husbnad's email, where I was supposed to sign up. Our phone call ended up yelling at each other. This is a rediculous company

I closed my account in August 2025 and paid my last month's bill along with their ridiculous $85 bin retrieval fee. Every month since they have sent me a bill trying to charge me a second time for that bin retrieval. I both emailed and called to say I'd already paid and would not be paying them again. As of February 2026, they've sent the bill plus interest to debt collections. This company is a scam and will do anything to squeeze extra money out of you.

Not to mention the half dozen times trash and recycling pickup just never happened but I never received any kind of credit for the missed services.

Do NOT use Waste Management!

Edit 3/4/2026

I sent this review to wmcares as they asked me to in their response to me, and no one ever responded. They clearly wanted to seem like they cared publicly but had no intention of actually helping me offline.

They are the type of people who you never dream of seeing. I regret signing contract with them. I will never advice my enemy to come to this company.

Can I give this a 0 review!!! They were charging me $250 a quarter for two cans. Half the time my pick ups were missed because I was the only person on the street who had them( now I know why!). When I called to cancel, they refused to refund me the rest of my money and they are charging me an extra $75 to come and get their two cans. Never again while I use this company.

Waste management is utterly awful. Their drivers are rude and their trucks are old and blow blue smoke like crazy in your parking garage so you can't even walk to your car without gagging and feeling sick for the next 3 hours. When you ask nicely for them to turn off the trucks while they're loading the the bins from the garbage room they either ignore you or start yelling at you and then Gaslight and say that you were aggressive to them. Biggest losers I've ever met and totally unprofessional.

Rates raised monthly.
Virtually impossible to talk to a person that can help if you call.

Asked for dumpster to be moved in November, still waiting.

I changed companies, and I'm saving $40 dollars a month. Every time I turned around they had an increase. Don't even try to call them, very nasty customer service, if you can get someone on the phone. This is not a charity we are paying customers!

I was late on my bill and paid with no lapse I thought. I see on next bill and extra 65.44. I pull up the invoice and it is a reconnect fee. Amazing that they are getting away with this. I pay 176 every 3rd month. Thats not enough of my money I guess. I get no recycle bin or green yard bin, so have to pay for 2 cans

They are NOT a good company...they raise bill with out informing you and I have canceled in October still billing me in February why.. the ripe u off..even if your a good customer...they dob not give u any discount for that so how there in business I will never know.. charge for leaving there company ok..bad busy if u ask me

Our business has been with Waste Management in Alberta Canada for over a year now and it is a terrible service. Since Dec 2025 bins been emptied maybe three times. The driver always has an excuse why he can’t pick up the company bin. Trying to chat with customer service is difficult . Paying for a service that isn’t completed often. No solutions no communication. Move vehicles to accommodate and even then that’s not good enough. I just wish the garbage would get picked up ! And if can’t be picked up to give an alternative date especially when no fault of ours. Bin has been full for weeks. Driver doesn’t even come down the driveway. Just looks down from the road if that and decides he can’t do it .

Missed pick up on a Friday, which means our bin is out all weekend plus all day Monday. The website is worse than useless and even when you contact an actual human being, there is nothing they can do. It's ok for the driver to lie and say the bin was not on the curb when it was. With all the negative reviews WM gets, I would think they would work toward doing a better job. There is not reason to skip one house when everyone else gets a pick up. The frustration along with high fees is just not acceptable.

So this goes back a few months now, I manage a commercial building in Minneapolis. There were about 5-6 weeks in a row where they did not pick up the trash or recycling because of "weather" which is completely unacceptable. Maybe 1 of those weeks I'd give them the weather excuse the other ones there is no reason. When I called they said the driver has discretion as to when they can pull out the garbage and if they feel unsafe because of ice or what not they didn't have to do it. So as you can imagine the dumspters were over flowing and peoople just started putting it next to the dumpster causing a HUGE disaster. I then get a call from an Account Rep stating that he noticed I've had a few overage charges the past few months wanting me to increase my plan. I said if you picked it up like you're supposed to there woudln't be a problem... but he was nice understanding and waived a bunch of the fees .. Then my tenants were saying it wasn't being picked up again. So I called was on hold for a total of about 45 minutes, transfered 3 times before finally speaking to someone. She was very kind explained to her that they're not picking it up and I was told my account is inactive due to no payment. I explained to her that on my screen it says my next payment is due March 6th, so it isn't due yet so they shouldnt' have made it inactive ... so back and forth and sh was able to get it reactivated and was going to send someone out there today to pick up the trash. She said she was going to credit me a free months worth of service too. So I was feeling better about things but THEN I went to the location and the way it is setup is teh dumpsters are behind two big wooden gate/doors. Well the dumpster was in the middle of the driveway empty which was good but just hanging out in the middle of the driveway garbage all over the place... Just unacceptable... I called back again on hold again for probalby 25-30 minutes finally get someone after being transffered only twice and now this guy said he is going to go and call the dispatch himself to make sure it gets done. So I'm extremly disppointed with Waste Management the worst people for trash pickup ever!