Waste Management Avis 1 675

WHEN AND HOW CAN DETROIT GET A NEW COMPANY FOR TRASH PICK-UP ... A COMPANY THAT'S "NOT TRASH" LIKE WASTE MANAGEMENT?

Just called and was put on a LONG hold several times, the automated answering service is terrible. But, eventually on my 3rd attempt, I was connected to Josh from the Retention Team. He was attentive, kind, professional and handled my issue swiftly. He merits some kind of recongnition. In a world of AI, speaking to a human who is pleasant is the perfect touch for customer service. Thank you! -JBDLS properties-

After talking to account manager about pricing, they got my bill close to where I wanted it to be. I have a 2 yard dumpster, they only emptied half of it. When I called to get the rest picked up they said they couldn't do it because it was yard waste. I can't imagine a very small amount of yard waste being so dangerous to dump sites that they can't dump it there. They have pretty much cornered the market. Almost all smaller trash companies are affiliated with WM some how. Trying to call them and make a complaint is nearly impossible, their automated system is unbelievable. When you call customer service you shouldn't have to go through an 7 minute ordeal before you can actually talk to a human being. Just remembered 1st time I called the account manager was trying to tell me the main reason for price increase was due to fuel cost, repairs on trucks and training processes. What kind of company passes them fees to their customers ?

I think company is absolutely the worst in Clatsop county. Missed a pick up because of new driver. Asked for a pickup same day after calling, she said she’d send driver back to pick up. No pick up. Next day call again,now they want to charge me extra to pick up. Then she changes her mind and says there’s no one to pick up. Unbelievable service, no service. Absolutely disgusting customer service.

We have used this WM for over 20 years and after all the changes that this company has made, I no longer recommend them at alI!!! have updated my review to reflect so that anyone considering them reads these reviews and reconsiders. They have got to big as a company and now they provide MINIMAL services! Can’t leave extra bags by can anymore (had been doing that for YEARS). You are much better off choosing one their many competitors who actually get out of the truck if needed to grab bags.

My former neighbors left their bins in my garage when they moved and it has taken me MONTHS to get a hold of WM to get them picked up and removed. I have spent HOURS on the phone with them trying to schedule a pickup. When it's scheduled, they never come. Then I call, wait on hold forever until I finally get a rep and am told that they supposedly came and the bins were not there when my current neighbors use the same service (WM) and had their bins out the same day it was scheduled and their trash was picked up so how did WM pickup not see the bins for pickup right next to the neighbors bins and right next to the mailbox with the service address. Then if you try to reach their customer service by chat, they literally end the conversation if you don't respond within 60 seconds. When you can rapidly write them back before they end your conversation, they tell you 'we can't schedule pickup of bins through chat'. I cannot believe I have spent hours and months dealing with this company just for a bin pickup for an account that was not even mine to begin with. It only gives me insight into what being a customer would be like. It's so much better to chose a smaller, local company than a big corporate chain that is disorganized, lack competent customer service and charges money despite not providing the service you're paying for.

I enrolled in email payment reminders with Waste Management but never received any notifications. As a result, my account accrued late charges that could have easily been avoided.

When I called to resolve the issue and politely asked to speak with someone who could assist with removing the fees, the representative (Divina) hung up on me. That’s extremely unprofessional and not how customers should be treated.

I’m trying to bring my account current and enroll in autopay to prevent future issues, but I can’t do that until these charges are addressed. Customers shouldn’t be penalized for a failure in the company’s own notification system.

I’m hoping someone from Waste Management can review this situation and make it right. I’m happy to update this review if the issue is resolved.

We were notified that our bill would go up by $26 every quarter and it's already went up to over $107 per quarter. We compared rates and were quoted $93 for recycling and waste pickup every week buy another company. we're called to talk to customer service because we have been long-term customers of waste Management with overall satisfaction... when I inform them of the price difference they said that was the best they could do. okay then I'll have to cancel. thank you for the service you have given me. I said. she proceeded to tell me there was a $75 charge for picking up the containers. what?.. so don't go with this company because they seem to gouge you at step of the way. always being kind and considerate of missed pickups and or delays? this company has truly lost its vision in serving a community. I can understand why there are so many neighbors switching?.

Last Thursday March 12th trash day, regular trash and yard waste were set out the day before as usual for Thursday pick up this happens at around 7 am for both. I'm in a mobile home park and for some reason unexplained the driver didn't pick up regular trash for units #114,115,116,117 and 118. We are still waiting as of this writing at 11:17 a m on Tuesday March 17th 2026. I ve went on my account for missed pickup got confirmation email with order number last Thursday just after 5pm so I called Saturday morning before 11 am was told they have 24 to 48 hrs to respond with missed pickups. I shared that every other space had their trash picked up except for 114,115,116,117 and 118. The lady, Kristina said it was early enough and she'd email dispatch and get back to me. Nothing happened. Yesterday, Monday March 16,2026 at 445pm I called the 800 number after the automated system refused to accept the answers to it's questions it transferred me and then hung up on me . I called the local number same stuff go to transfer to a human and no music just dial tone. 3rd time and it's 457 pm screaming this time for human , finally got one Bree, she listened, had no reason why pickup wasn't made , agreed the online system showed was picked up. The rest of the park of over 300 spaces was picked up by the regular trash man because at 7 08 am on March 12th a friend who lives in back row spoke with him as he emptied her trash.. Bree said she would work behind the scene to get this fixed. I just talked with neighbors at 115 who called twice and 117 who called and nothing has happened. I will probably see a comment from WM to send details to their support email, why? You have my name from this review, I live in sunny ,clear 90 degrees Palmdale, California. You have 4 calls that are recorded with all the information you need to fix this you just need to do it . What might get WM a better review from customers is to send the general manager out behind a special trash truck with a sign saying (we messed up on the side of it and that manager to Personally go and apologize to the customer with a clear explanation as to what happened) Then maybe they might get a 2 in a review. With all the unemployed people in the United States and waste management has missed pickups for 5 spaces in a low income mobile home park and charges seniors $96.30 for 3 months service (with senior discount) and after 6 days still can't fix the problem by just picking up the trash.

I’m adding to my recent review of this corrupt company. The ONLY reason they responded and finally canceled my service is because I filed a complaint with the BBB! They finally picked up the receptacle this morning…. Good riddance! And to top it off, my next door neighbors who also use them said they are only paying $33 and there are 2 of them and a child so their can is always super full! Mine was about half full and I was paying $42!!!!!! WORST HORRID COMPANY EVER!!!!!

I have waste management as my contractor to pick up trash for my retirement community of 100 + homes every week they miss pickups I see them sleeping in their truck down the street. Calling their customer service does absolutely no good at all they say they're going to elevate it to management so that the service will be improved or they'll at least come and pick up the garbage that's been sitting on the curb for a week. It never happens. I wish there was another trash company for Melbourne Florida because they are absolutely the worst protection. There's barely a week that called goes by that I don't have to call to complain because they never showed up for the service this has been going on for years!

I pay yearly. My bill went up $40! Then today is trash day. Guess what? No pick up! It's so windy my tote has blown over 3x's! My trash gets picked up around 7am. It didn't blow over until after noon! Picked it up after the 3rd time and put it back to the house. Website said it was picked up! Liars

I called customer service on 3/13/26 to calmly dicuss a rate that was considerably higher. Although there had been a rate increase I was inquiring about a related letter I had received that included a photi of my neighbor overflowing container and threats to charge me. I asked if I had been charged for this because the bill reflected a manual prorate. The customer service person overtalked me, was patronizing, and failed to provide the positive service I have come to expect from WM. If you are increasing rates and adding prorate from a prior billing you should expect some customers to call with questions. Those questions should be answered clearly and professionally, not treat customers as if they lack intelligence.

Very unprofessional of them to take/remove a trash can that did not belong 2 or come from their company. Switching service providers.

"Buyer beware: Waste Management has become impossible to work with. They skipped my house claiming my Toters were too heavy, then wanted $120 for a re-run. To top it off, they charge you a 'ransom' ($75+ in fees) just to take their bins back when you cancel.

I’ve watched drivers pass by neighbors' bins just because they were blown over by the wind. They won't lift a finger to help anymore. If you're looking for service that actually picks up trash without hidden fees, look elsewhere!"

This company decided to increase my rates without telling me from $34 a month to $42 a month. I didn’t notice as I had medical issues and wasn’t keeping up with checking my banking account they were taking money from. I have been on the phone the past month, with 3 different liars that said they would reduce the rate to $23 a month and give me a refund. Nope, they are LIARS and now, they won’t answer the phone so I can tell them to come pick up their trash can as I’m DONE with this awful company. I am going with the other local company that charges $25 a month. WHY would I pay $16 more a month to these swindlers!!! They are the WORST!

Both of my trash cans were taken from Waste management without notice. I have never missed a payment so there is absolutely no reason my cans should have been taken. When trying to contact someone there’s no point. The online chat is useless and they are never open during their actual business hours “7am-4:30pm Monday through Friday”. Not only were both of my cans taken, the drivers left trash bags from INSIDE our can in the middle of our street. This is absolutely ridiculous and unprofessional.

Do not use this company. They are utterly appalling and make it very hard for you to cancel and will renew your contract when you explicitly state you do not want to renew with them before the renewal date. I can’t believe I didn’t check the reviews and they are rebranding. Hopefully you see this before you sign with them.

WM representatives over the phone assured me that i would be reimbursed for charges for trash removal services that I never received- as long as i provided documentation. I provided the correct documentation and following that they declined to reimburse me. They refused to honor the previous agreement, and finally told me "will be closing this case at this time, as we have exhausted our options to further assist you." If you have a choice for waste removal, look elsewhere!

Every time it snows they skip pickup and don’t come back. That means recycling, for example, builds up for four weeks without service. Complete BS. Come back or I cancel.