Waste Management Avis 1 675

I am writing to share my deeply negative experience with Waste Management, which has been characterized by missed pickups, questionable billing, and what I can only describe as lies from the company. I would give them zero stars if I could.

On March 14, 2026, I submitted a payment of $141.26 to clear all outstanding fees, which brought my account balance to zero. I personally called Waste Management on March 17, 2026, to confirm that my service had been restarted and my current balance was $0, that I was in good standing, they assured me that full payment had been received and my service was active. However, on that very same day, my trash was not picked up. The driver falsely claimed that my bin was not available for pickup, even though I had placed it at the curb at 6:00 AM CT. Then, on April 7, 2026, I received a new invoice for $137.70. It is incomprehensible and infuriating that my balance has gone from zero to $137.70 in less than 30 days, especially when they failed to provide the service I had already paid for.

This is not the first time I have had issues with Waste Management, and I have lost all trust in their ability to provide reliable service. I will be canceling my service immediately. I would NEVER recommend Waste Management to anyone.

I would give them 0 stars if I could. The Waste Management service is terrible. I need new trash cans because the people that do the trash pickup have destroyed my current trash cans. I am supposed to leave the trash cans on the curb for 5 days because that is how long it takes for them to replaced. First of all, that is an HOA violation. Next, I will not have cans for my once a week trash service.
I do not have a full understanding as to why we don't have a choice.

*thank you for your response, an email has been sent with the requested info.

We have had no problems with our drivers. The billing is a nightmare. We are being threatened for an account that has been paid for and trashcan picked up months ago. Icannot even speak to a person to get this corrected. I am ready to cancel my current service with them.

Very deceptive company!
Been with this company for years, and they keep raising their prices without notice.
Every time we complain, the account manager calls and promises change and to write it on a contract, but THIS IS JUST A TRICK TO GET THE CONTRACT DATE RESET FOR ANOTHER 36 MONTHS, because the price changes start shortly thereafter.
NEVER AGAIN!!!
We are exiting as soon as the contract is finished.
Their service is decent, but THEIR PRICING AND CONTRACTS CANNOT BE TRUSTED.
CAUTIUON!!!!

Poor customer service and shotty billing practices

I wrote a review earlier this week (Frustrated) and gave Waste Management a 1. Response was to contact WM via email address they provided on Trust Pilot. So, I did. I sent all the correspondence with details of my situation with our corporate account. I received a call and the person seemed irritated and was not that much help. I received another call and that person passed me off to someone else. I have to say that person was professional took care of the issue - I had to email her the affidavit again. 3rd time. This issue is resolved - I told her I needed to speak to someone about our other account and pricing. I received a call and that persona passed me off to Jealene Shelton who was great. Because they came through and our account is finally taken care of, I felt I needed to post a positive review.

I am a resident of Baldwin Park, I pay for trash pickup along with big bulky pickup! I tried multiple times to schedule a bulky pickup with a 48 hr. request and I have to wait 2 whole weeks to be serviced! This angers me that WM would not hire an outside vendor to assist when they are overbooked with all the $$ we pay for this service we shouldn’t have to wait weeks to be serviced 🤬 Horrible Customer Service

I've been a valued customer for so long and then they Waste management Account Associate III Johanne Timothy specifically, are charging me 325$ per bin to remove and energy surcharge and tax apply. What a way to say fairwell. It a good thing my company is closing so. BYEEEEE

DO NOT sign up for service with Waste Management! It has taken me over a month and endless phone calls to MAYBE get my residential service canceled! They continued to send me invoices for services AFTER I closed my account and they would not acknowledge that they had already received payment for past months. The employees are modern day droids, only reading from a computer screen and not having the ability to understand and correct the problems that they have created! If you have to deal with them, pack a lunch and a boat load of patience because they will fight you the whole way. They are impossible to deal with!

I have been unable to get meaningful action from the McCandless Township Manager or my local council person. I have been having difficulty with Waste Management fulfilling the terms of their contract with McCandless Township and its residents to remove garbage. I have a box of garbage that remains in front of my house. This is a target for rodent infestation and a breeding ground for maggots.

Waste Management has failed to replace a trash container to allow me to place the garbage in a container and has failed to pick up my garbage, despite collecting my neighbors' garbage. I informed them yesterday that the garbage would be contained in a box, rather than a flimsy plastic bag, as I do not want the contents of my garbage strewn throughout my neighborhood.

Have had issues in the past and decided it was time to switch companies. Only way to cancel is to call and wait on hold for over 30 minutes only to have the call disconnect when requesting cancellation. Waited again fot over 30 minutes and had to give up to take business call (customers have jobs too). Third time told we would have to pay a $75 service charge for them to pick up a can they forced us to rent from them to use their company. Everytime you have an issue and need to talk to a representative the wait time is the same, whether it is a missed pick up by them or they took the can when they picked up the trash. Once I had to call the corporate number to get transferred to a local representative

I have never written a review but this made me upset. This company will take advantage of you. My parents and I operate a farm and have been with this company since 2018. Waste management took place of our old garbage business so we never really did shop around (and unfortunately we trusted that the new business who took over would be an honest company like the previous). We thought the bills were always kind of high but didn’t really say anything. We started looking into other garbage businesses in our area. For a 2 yard dumpster Waste Management is billing us about $200 per pickup every couple months, because we were on call pickup. If we called when the dumpster was getting full and they didn’t show up in a reasonable amount of time we would get an overfill charge. What really got me angry is when I tried to cancel. They came back with a new price to try and keep us as customers. The price they came back with was around $42 per pickup. THEY HAVE BEEN CHARGING US 4 TIMES THIS AMOUNT FOR HOW LONG!? What a bunch of crap. I called and Gary explained that I was always able to call and discuss the bill if it gets too high. We never knew this was a negotiable bill (because almost no bills are negotiable). I assume we get a fair bill for the service and that’s that. I mean my mistake for not seeing that in the agreements but that is ridiculous! I did check the statement and there is nothing on there about being negotiable. It was only in the original agreement when we started service. Who does billing that way!?(So there is no straight forward pricing, some people get it cheaper and others pay a large amount). WHAT A JOKE! On top of that when I told him I would like to cancel he then tells me it will be another $300 to pick up the dumpster! And I have to write a certified letter and then wait 90 days. So after overcharging us for multiple years, they now want us to pay them $300 to pick up the dumpster! I told them I will drop it off because I’m not paying that. There is a Facility within 10 min of us and he said that’s not how it works. THIS COMPANY IS CROOKED AND WILL TAKE ADVANTAGE OF YOU. What happened to just good honest billing. I would never recommend this company to anyone.

Ok,,,, The negative actions started months ago when they were raising our rates everytime a bill was due, Add to that poor service, missed pickups and notes left on the cans as to what was wrong with where we put the cans. So we decicded to go with someone else so we cancelled our service and they wanted us to pay $75 per can to pick them up just like we had to pay to get the cans in the first place.

I do not recommend!! Anytime something went wrong with a trash pick, the represenative treated me like I was the one who did something wrong.

also,,, they don't even derserve 1 star but i was not allowed to post a review without it

Driver in Santa ana got out of his truck pulled 3 bags of trash in garbage bags out of the bin and left them on the street. Refused to take them. Owner is a 85 year old widowed woman living alone! These are the people we're paying as a community!

Leaving 1 star as there is no option for 0 stars. In the short time we have had WM service my bill went from $30 a month to $83 this month and $74 last month. $20+ “fuel charges”. They skip picking up recycling seems every 2-4 weeks stating inaccessible yet the trash truck had no problem picking up. Don’t even attempt the live chat it will get you nowhere but the runaround. When I called in, it was the run around too. When I called back I was told by the manager I would get a two week credit for the 2 of 6 failed pick ups. That discount never came. When I inquired after receiving a bill $10 higher than the previous month to find out where my discount was I was told I need to call back.
Kicker is my son lives next door, $36 bill, no fuel charge. Same service, same cans. My neighbor on the other side, just quit due to failed pick ups and the nonstop rising bills

Awful company! My own fault for not doing my due diligence, they caught me while I was stressed starting a new business. Specifically said on the phone I am only at the shop evenings and weekends, somehow she got me to agree collections 10am - 2pm which is impossible. I requested to cancel and my calls were supposedly listened to but no help and I now have to pay £350 to get out of a contract.
A bin I didn’t order was delivered and is in the way for weeks with no date of collection! I am beside myself starting a new business having to pay them out for nothing.

They increase their prices like 25% per year and then when you ask for adjustments, if you’re lucky you’re with an account assistant, that is nice if you’re not lucky, you will end up with a passive aggressive one who’s just trying to put you down and tell you how lucky you are that you have a Waste Management account! unfortunately I have a contract with them. I have to stay till next year, but I’m done with this company after that!

I want to talk about the drivers Lamerrio and helper Dylan Truck # 13002 they are very nice and great customers service and take care my trash can and put in the spot it belong in!

BLIZZARD ELSA IS OVER. ALLEYS ARE CLEAR. WHAT IS THE RESON FOR NOT COLLECTING THIS WEEK - MARCH 23-28?? WAITING FOR SNOW TO COMPLETELY MELT?? WHAT A JOKE!

Kevin Bunker and Kyle are absolutely amazing with getting all our trash