Waste Management Avis 1 675

Waste Management up here in Washington is even more useless than elsewhere. Like so many these days, they feel they deserve a participation trophy just for showing up. They will use any ridiculous quibble to not pick up your recylce or trash, and now are picking up greenwaste and recycle every other week, which is BS.

Would never deal with this company. Should of done my research. There charging me full Contract all because i missed 1 payment. and they took the bin away. Customer service was horrible she hung up on me. and wasnt helpful at all

We are a community of 340 homes with an HOA. We are provided with 3 Garbage dumpsters and 3 Recycling dumpsters which we pay for “lease”. Owners must take Garbage and Recycling to the dumpsters. WM misses pickups which results in overflowing dumpsters that residents end up cleaning up. We have requested the one of the garage dumpsters be replaced because the garbage falls out the bottom when emptied. WM has not responded to our request yet.

Waste Management drivers leave large amounts of trash behind in the street instead of hauling it away. They continue to dump residential trash into full trucks with bags hitting the top of their piles before rolling completely out of the truck and back into my street and/or driveway. The driver then drives away like nothing happened. After reporting these issues on multiple occasions, I decided to cancel service and move to another provider. Now Waste Management wants to charge me a $75 to come pickup their container. The customer service rep states she could waive the fee if drivers flat out miss pickups but they refuse to waive the fee if the driver only picks up part of your trash. Customer service reps are unwilling to help and hangup and/or transfer you blindly to other representatives. Its a total pass the buck situation at this point. My neighbors have all experienced similar issues as I see trash littered throughout the streets. I'm not the first one to switch to another company.

Just read the reviews. WM is absolutely the worst company I have ever dealt with. I canceled them because they are so terrible. Then they kept billing me for the next nine months. They don't even have cans at my house. I'm spending the whole day writing reviews and am going to solicit all my neighbors until I get a 100 people to cancel WM and go with the great company I have now for trash pick up. I'm guessing I'll get an AI or automated response to this review.

This is the second week of their new service in my area in Morada, California, and so far it stinks. They were supposed to pick up three cans on a Wednesday, but they missed one can and I have been unable to get them to pick it up for four days now with no end in sight. I cannot get a response from a human being, and their computer response always says it will be picked "today" but it never does get picked up. I really dislike companies that I cannot communicate with and get a reply to a simple request.
Follow up to my initial review;
Since I posted this, the company's web site said that they could not pick my Trash can because it was not set out. That is a lie! It has been sitting out in plain sight for five days straight and I have a dated photo to prove it.

Three missed pickups in 4 weeks. Two over Christmas and New Years. Offices were closed, so no record of missed pickups. No credits offered on missed pickups. No proration through the billing month for cancelation. $75 fee for can pickup. Absolute joke for the money.

This company is so sketchy. They will charge customers using their AI camera, if the lid is bent and sticks up it will say the bin is "overfilled" and charge you extra for it! Big piece of cardboard slightly lifting the lid also? Charge. They love their money but hate to actually service you and I've seen how their staff had a strike not long ago and they treated them like trash too. Waste management makes year over year billions and every year their prices go up and their staff are paid less and less with cuts to benefits and uniform quality. Capitalism woooo. Jim fish is sucks.

I live in the state of WASHINGTON. Which i am sure is part of THE UNITED STATES OF AMERICA
SOMEONE please explain WHY i am required to PRESS 1 to speak English and then receive the worst possible experience from "customer service."
Has WM sold to a Chinese company??

We have used Waste Management for nearly 10 years at
our current location. In that time, we have seen our
service decrease and our costs increase. They recently
added a nuissance payment processing fee that seems
unnecessary. We have been scolded with e-mails and
photos about our trash being "too full" even when
everything is fully in the bin. We wouldn't have to fill them so full if service was better. I noticed all my neighbors slowly switching to KC Disposal. I contacted KC Disposal and we will get more timely service, larger bins, and a lower price. I contacted Waste Management to cancel and they tried over and over to get me to stay. I told them Ihad already set up new service. I gave them my reasonswhy. They told me we would receive no refund for services already paid. Not a good note to leave on. Makes me even happier we are switching. I let them know that. "We're sorry sir, it's written in your policy."

On top of that, they informed me I will be charged $75 for them to collect our bins. What a slap in the face on the way out the door. On top of pocketing my remaing balance, I'm being charged to leave. "We're sorry sir, it's written in your policy."

I am very happy with my choice to leave. Terrible
company.

Waste Management has done it for me!
#1 $25.00 month increase.
#2. Two weeks no pickup. Credit back only partial. Should have been $13.00. Was told I can only get$8.00.
#3. Now today a 1-800 call back today..stating our trash was picked up out on hey 301.
We live down a private lane over 30years..always came..she asked if we got notified about our cans to be put out on hey 301.
I said no.. she hung up on me.

We are not the only family who lives down our lane.

Wold you like for YOUR TRASH OR EVEN TO PLACE YOUR TRASH OUT ON A HIGHWAY?????
ESPECIALLY IF YOU ARE OLDER...THERE IS NO SHOULDER...NO...BARRIERS JUST YOU AND THE HIGHWAY A D 65MIle per hour trucks barreling down on YOU!!!!!!

VERY VERY VERY
BAD SITUATIONS ALL AROUND!!!
I Can see a law suite...

Customer service reps are combative and unhelpful. There's no way to cancel service online, and they give you the runaround on the phone. I've called several times and asked for a manager and they hang up on me. Do not do business with this company.

Terrible service, completely unreliable
Wasted Managed have been absolutely terrible. Their customer service is shocking. After calling them, instead of actually helping, they just send you a text link to use their online chat, which is completely unhelpful and gets you nowhere.
They have missed the collection of our hygiene bin and we are still waiting for it to be collected. It was supposed to be done in November, and months later nothing has happened.
To make matters worse, I can’t even access my online account, which incorrectly states that my account has been cancelled, yet my direct debits are still being taken. This means I can’t even check when my contract ends.
I emailed customer services about the missed collection and the account issues and have had no reply after over a week.
Completely unreliable company. I will not be renewing and would strongly advise others to avoid this company.

Probably the worst company I’ve ever dealt with personally or professionally. SCAMMERS AND CROOKS. Autorenwals hidden and exit fees disproportionate. NOTHING BUT HELL OVER THE YEARS. DONT USEEEEEEEEE

Co email rescheduled garbage pick up from Friday to Saturday due to weather conditions, but did not show up. This is second that happened even with huge negative common. Don’t think Co would change the way of running garbage service.

Started of with £20 a month

Long-time commercial customer. No follow-up when contacted via e-mail and chat is a joke. After months of no contact, I entered a request to cancel the service due to ever-increasing pricing. Fee almost doubled in two years despite having a contract in place. Was told that since the correspondence took so long to pass through their organization, cancellation would take an additional month. Chat gave me the wrong phone number, and I spent more than 90 minutes getting to a person who could help. Was then told of the cancellation's effective date. Now, a follow-up call informed me that I need to pay more than 300.00 plus fuel for them to pick up their container, and I will need to pay an additional month's charge even though I put the request in before their cutoff date. Found a service to provide me with almost identical service for approximately 1/2 the cost, and it took one phone call and one e-mail to set up.
New container showed up in less than 36 hours.

February 2026 update: Despite repeated promises that my service is cancelled, they are still debiting a monthly charge for no services rendered. Received phone calls to explain how things work, but it seems that they don't know how things work. No phone number to call. They were too expensive when they were making my pickups, but now I am paying too much for absolutely nothing.

Our WM bills every 3 months, every bill I've received the last 4 cycles has increased and is now double what we were paying when they bought out Advanced Disposal several years ago.

I canceled 2 weeks before the billing cycle, it is online service only, I screenshot confirmation of cancelation. I removed my payment method, I received an email confirming card removal. Guess what? Still got charged!

Search all over for a #, find one but I'm not sure where it is, hubby calls, gets ripped a new one by someone that won't listen and automatically transfers him. Now, he's been on hold for 30 minutes already, listening to what must be the most intense, horrible jazz that has ever been made.

Everything they do is created to make it impossible to cancel.

If they're buying out your current service, cancel immediately.

I was with WM for 2 years. Occasional missed pickups turned into having to call them every week to pick up. At the same time, prices were going up steadily. The automated phone service would tell me the pickup had been completed. Or that my cans weren't out. A representative once told me that they had a video of the pickup being completed, but it hadn't been. The reps were courteous, but the service was terrible. Then, when I canceled service, they didn't pick up the cans and I had to call them yet again. For your sanity, please pick a different company.

My experience with this company has been extremely bad. I had a contract with them, and it has been almost two months now. During these two months, I was supposed to receive around seven or eight collections, but none of those collections have been done so far.

Despite this, they are continuously taking payments from my card. I even cancelled the direct debit once, but they called again and restarted the payments. Every time someone from this company calls, they say, “Sorry for the missed collection, it won’t happen again.” However, the same issue keeps repeating.

Now my third month has started, and they are still deducting money. When I call them, one person says the date is different, then another person calls and says the previous person gave the wrong information and this is the correct date. It seems like they don’t even know their own schedules.

In my opinion, this company is completely unprofessional and feels fraudulent. I strongly request everyone to check reviews properly before signing any contract. If possible, choose another company, but never make a contract with them. This is my honest advice.

I am giving one star only because their customer service is somewhat polite, but their collection service is absolutely useless and extremely poor.