Waste Management Avis 1 675

This company is awful, they only have the one star rating because people have to give it to leave a review otherwise it would be a big fat 0. They overcharge, miss pick ups frequently, have on occasion outright refuse to pick up stating they are "busy"

The drivers are so lazy ,they rather tell a lie about they came and the trash wasn’t out than just pick it up..They need to add other workers on the truck instead of letting the lazy driver just come by themselves. I wouldn’t recommend this company to no one ..They need to do better with pickups ..If the drivers don’t want to work get someone who wants to work…

Ordered a dumpster to be delivered. It was not and I called every two hours to see what the status was. The delivery driver delivered the dumpster to the wrong address, my neighbors house at 6pm on a Friday night and they were closed for the weekend. I called to have this rectified the next business day and got the runaround. They stated that since it was an online order they can not provide any discount or solution. Big company, small customer service. Do yourself a favor and use someone else for dumpster services.

Our area was served by Republic for about 20 years. They supplied 2 trash cans, brown for regular trash and blue for recycling. At this point I do not remember if I had to pay for the bins. But circa 2010 the Township fired Republic and changed to Waste Management, who continued to use the cans supplied by Republic decades earlier. Now after some 30 years our brown collection bin has cracked and we asked WM for a new one. Yesterday after regular collection they left a new green bin but did not take the old brown one that is labeled "Republic." Upon calling them I was told that they could pick it up but we would be charged $25 for oversize collection. The rep said to call Republic for pick up of the old bin since it belongs to them (again I do not recall if I paid Republic or not.) I called Republic but their service rep never answered so I called WM back and asked them to pick up the old bin for the $25 cited. But this time I was told that they cannot pick up a competitor's bin and that Republic had to get it. For the second time I called Republic and was left on hold for over an hour before I just hung up. THE LUNACY HERE IS THAT WM USED THE REPUBLIC BIN FOR A DECADE BUT CANNOT PICK IT UP AS TRASH BECAUSE "REPUBLIC" IS WRITTEN ON THE SIDE OF THE BIN AND THEY "CANNOT" PICK UP THE BIN OF A COMPETITOR. From my perspective, it is my trash and they should pick it up.

I should honestly give a zero rating, this is absolutely the worst company I have dealt with in my life.

On Jan 5, 2026, I called this number (1-866-218-2230) at 10.30 am to cancel my service, I was on hold for more than 2 hrs without getting connected to any agent, I got frustrated and disconnected the call. After about 15 mts, I decided to call again and after 40 mts I was connected to an agent, when I stated that I want to cancel the service, the call was ended by the agent.

I decided to chat online and cancel the service, I was connected to an agent after about 10 mts wait time, the agent said for cancellation that I have to talk to an agent over phone and she couldn’t help me and she me gave another number (1-888-964-9730).

I called the number the online agent gave and after 45 mts got connected to an agent, she took the details and told me that she has to connect another department. (Also not sure what equipment she used kept stating that she can’t hear me). She redirected me to the cart department and again I was on hold for close to 30-35 mts. Finally after getting through, this agent processed the cancellation. He again had the same issue as the previous agent about not hearing me properly and about an echo on my end. Even on my end I had the same issue and am sure the problem was on their end since I was on other calls and never had issue.

After all this, I was told that I will not be getting any confirmation email about the cancellation of my service. Which company now-a-days do not send a confirmation email. Now I am however concerned and hoping that my services will indeed be canceled .

I wish I didn’t even have to leave 1 star. Worst trash company ever. I don’t understand why or how they get away with this. Almost every week they leave my trash can either halfway full or completely full. I can’t wait until my services are over. I will never do business with this company again. They will also tell you they are going to charge you one price then double it when you receive your bill. I’m not even sure what I’m paying for because they don’t pick up my trash.

I am really getting tired of missed pickups from WM. I just got another cost increase from WM and yet their service gets worse. WM missed my recycling pickup on 12/29 ( it was especially annoying since I just learned I received another price increase). I went on the app and WM marked my recycling as picked up as of 2:23 pm which is a lie as it wasn’t picked up. I noted on the app that they missed the pickup. As it showed it would pick up the next day, in about two hours I looked again and it marked it picked up on 12/29 2:23 pm. They never make good on the missed pickups. I as well as other residents of Ross are writing letters to the township. WM contract is up in 2026 and the township needs to find someone else as WM is a horrible company who keeps raising their prices and gives horrible service!!! I am tired of WM’s incompetence!!!

Leave alone absolutely rubbish always calling them for missed collections the help desk are no help just ask for photos to say bin was there then they just make a late collection can’t wait for my contract to run out I’m on the phone more times than they collect it’s just not Christmas this is all through the year

Waste Management's services come with a steep price tag that far exceeds what many competitors charge for similar pickup. On top of the base rate, customers are frequently hit with a barrage of unexpected additional fees for things like overweight bins or minor schedule adjustments. Their contracting practices feel predatory, with automatic renewals and steep cancellation penalties that make it nearly impossible to switch providers without significant cost. Overall, the company prioritizes profits over customer satisfaction, leaving clients feeling trapped and undervalued. Stay away from them!!!

Tried calling 8 times to set up a new commercial account after our account rep left unexpectedly and canceled our services. Their AI answering service is so sophisticated, they just send you in circles and keep asking if you want additional services in Sheboygan. And when you say no, they kindly hang up on you. Guess we’ll be taking our account elsewhere.

I have my trash picked up on Thursday's well this Thursday the trash guy leaves me a note telling me not to over fill my trash can so my lid will shut one it's kind of hard for the lid to stay down when the wind was blowing 25 miles a hour here in Decatur yesterday so, from now on I will duck tape the lid down and he can figure out how to open the trash can up to get the trash out of it and he was also complaining about my blue trash can that I have in front which I already know that they will not empty the boxes out of it but it's staying out in my front yard wether he likes it or not don't care if he wants to play dirty I can too

Our experience with Wastify AI has been genuinely positive. The platform brings real clarity to waste management by replacing estimates and assumptions with verified, reliable data. The dashboards are easy to use and make it simple to understand waste performance across buildings, which is especially helpful for day-to-day operational decisions.

The use of RFID tracking and AI tools adds a strong layer of accountability. It becomes very clear where waste is coming from, how it’s being disposed of, and where improvements can be made. This has helped reduce contamination and made recycling performance much easier to manage. Reporting, particularly for ESG and compliance, is also far more straightforward than traditional methods.

Online customer support cannot resolve issues. The call in support is frequently unavailable even before the 4:30pm close and there is no message system.
The city of Simi Valley and Moorpark should review this service provider. They frequently miss bin pickup and charge for services not provided.

This is an $89 BILLION company pushing its cost of doing business (credit card processing fees) onto its customers. This isn't a mom & pop operation, it is pure, unadulterated corporate greed. Has billed me more than the negotiated municipal rate two billing cycles in a row and refused to fix it or even respond to inquiries.

absolutely awful avoid at all costs!!!
absolutely awful avoid at all costs!!!

The amount if times we ring up a month to say that we have had a collection, supposed to have credits for missed collections which we dont get is a disgrace

Then no notification of the contract auto renewing

I wouldn't recommend these and the worse thing I did for my business was go ahead with these.

Incompetent, unreliable, un helpful service.

Be careful, they quote one price and charge a different one, and they don't refund the full amount. Although they themselves misled me, which, in my opinion, is a scam! There are other companies that are transparent and cheaper!

Charged me for a trash can they were supposed to pick up for 5 months. Told me they never received the cancellation and apparently have no recore of me contacting them (including the last 5 calls in August 2025 which included me calling every time they forgot to pick it up on my pick up day). before getting it at the end of the month.

They then, proceeded to charge me a late fee and have just been continuously charging late fees to my account even though everything has been paid. They are corrupt and looking to nickel and dime everyone where they can to save costs.

*Edit: I was already told by management that there is nothing that can be done because they don't have anything showing that I contacted you until August and then they only claim I reached out once. I even recently had to file through the app for a missed pickup that never came.

But the manager told me the only thing I can do is write a review and contact Ypsilanti Township about the issue.*

We called the company to place a special pickup for some bags of leaves, as the garbage collectors refused to pick them up a few weeks in a row. We were quoted 40 dollars for the 6 bags of leaves which weighed no more than about a pound a bag. The next week they came out and picked them up but then two weeks later we got a bill in the mail 127 dollars for the pickup, more than triple the original amount quoted for no additional pickup items...with no warning or explanation 🙄

If you have a problem, I would suggest you contact
wmcares wm.com first. Calling the recommended numbers at the time did not solve my problem, but
wmcares wm.com absolutely did solve my problem. Give it a try, you will be happy you did. Waste Management acquired Morgan Disposal, and now many customers are unhappy with their subpar service. Why would they want to encourage customers to leave after spending, I would guess, hundreds of thousands of dollars? They missed a pickup at my residence and said they would not make it up. If I put out extra garbage, they would charge me extra. I am definitely going to switch in 2026.

they lie cheat and steal. manipulate waste bins to force over filling charges. they say it's unintentional but there are 4 different videos of their drivers doing this action to push extra charges through. do not trust, they lie and claim it was the drivers but I spoke to one of their guys and he says they get a kick back for each over filling charge.