Waste Management Avis 1 675

WM bought out Rays trash who we used for 10+ years with no issues. WM constantly will not pickup our trash or recycling. I've seen their trucks just pass by our house multiple times on the cameras.
Then they also raised the price exponentially as well as sent us multiple late payments which we had paid on time. There is hardly anyone that picks up the phone to dispute the charges and when they do pickup, they are very rude and hang up on you without confirming anything.
We've had enough with this and have been on the phone for 2 hours trying to get someone to confirm that we are fully canceled. All we know is that we are getting charged an additional $75 for can pickup.

Keeps getting more expensive/year and they now nickel and dime you for every little thing on top of that.

Avoid like the plague. WasteManagement is an awful company. They are crooks. My bill went doubled in price in 2 years. For what? Their service didn't change. Fixing billing errors for missed pickups or other nonsense they tack onto your bill is impossible because you can't talk to a person. There are fees associated with everything. This company sucks. Use a different trash hauler.

My experience with Waste Management over the last five weeks has been extremely disappointing.

They changed our collection day without proper notice. On one occasion, they barely emptied our trash—most of it was left behind. They skipped service due to snow and ice, yet I saw their trucks nearby and competitors collected my neighbor's trash without issue.

Customer support via chat was completely unhelpful—lacking empathy and refusing to take any responsibility. However, when I called customer service for billing, the experience was much better. They were courteous, helpful, and even offered a credit for the three weeks of issues. It’s unfortunate that the initial chat representative wasn’t empowered or skilled enough to resolve the service problems, as that would have made the entire experience far less frustrating.

Three of the last five weeks have been problematic, including during Thanksgiving when we hosted family. I have options, and I’m strongly considering switching back to their competitor. Waste Management has shown poor communication, unreliable service, and inadequate customer care.

Bottom Line: I cannot recommend Waste Management based on this experience.

They miss pick ups. My favorite this year, our trash was suppose to be picked up this past Saturday now they saying it will be picked up this coming Friday. It is poor business ethics to keep charging people for the extra week when you didn’t get the pick up as paid. If they would prorate people for that missed pick up I would be fine. I have called and they said nope. Terrible company.

What I know:
1) After being a 10+ year business customer with them realized you can call them to negotiate a much better price, but then you question their ethics. We - 3 investment companies, lawyer, dentist, engineering firm, IT company and a NFP company - cancelled our business service contract with them despite getting an amazing new 64% decreased rate from them when they found out we were going to cancel. Then received our final month invoice of our contracted service which had a $100 increase due to inflation/costs, or because we are subsidizing their great deals for other customers who stay with them.
2) their contract is entirely in their favor, read the fine print about price increases and cancellation procedure.
3) customer service is not what they excel in is my experience during this process, in fact, unprofessional in my last phone call with them. And upon research found they lost BBB accreditation in 2025 after 3 years of constant customer complaints. Kind of says it all, doesn't it?

Recycling was hastily picked up, leaving some empty boxes around. They just could not go the extra mile and pick up the trash they created. Waste management peeps are just plain old lazy and inconsiderate. Regularly, after my trash is picked up, I notice that there is still a bag of trash in the bin. Too lazy to make sure it is all dumped. Too lazy to use the bin lifter. Really?!!!

SCAM!

Don’t use, I missed my payment due to changing bank details, called them up straight away to change them. Changed them over only to realise they took £85. They charged me £40 for a late payment fee. Ridiculous. I have been waiting for WEEKS for a bin collection and I have multiple smelly bins stinking everything out waiting to be collected. STAY AWAY

Most of the time our dumpster is only half full and 2 weeks ago when they picked up a few bags kept the lids open. They charged us $225 for overfill. No warning ect.... I would not recommend this company

DO NOT USE THIS COMPANY!!!!
I signed the collection for 12 months which I never had to used and told them serval times I did not need their services but will still pay the 12 months. Now after the 12 month I’m getting harassed on a daily basis saying they signed me up to another 12 month contract because I didn’t do the correct procedure to cancel when I told the several times. It’s an absolute disgrace of a company. Harassed me constantly with threats. Please just stay away

What an absolute joke! This company are also trading as another fail to inform you of key terms and conditions, take loads of money out of my bank account.. when questioned and asked if they record their telephone calls ask them to play them back to provide proof of misleading at the point of sale they refuse. Ask them how long is a contract (no contract signed or terms sent to email address) they refuse. Asked for a SAR & contacted the FOS who advised this company is not regulated like most businesses.. I asked them how much is the cancellation fee.. £600.. £600 for what?? So at the POS no key terms were advised (like you get with going into contract over the telephone) therefore I only made my decision on the 12.11.25 to go ahead.. now they want £600??? No contract was sent via email afterwards.. so what contract? If all calls are recorded their end surely that’s sufficient to prove our case?? I’ve recorded my calls to them as proof from our end..

Worst company to deal with. No customer service at all. Our account manager would never return emails or phone calls till I was cancelling my service. Now they won't come get their dumpster off of my property.

Terrible company. I had a billing issue with them due to changing checking accounts when my family moved, they never bothered to tell me there was a problem, instead just cut off my service and charged me $70 to reinstate.
There is NO way to speak to anyone at Waste Management, all the lines lead to the same automated system that is a dead end.
I would NOT recommend this company to anyone.

I wrote a review a few weeks ago, and I was asked to send info so someone could reach out to me. I did. The agent did reach out and systematically disputed my claims that I was overbilled more than a dozen times by reading me corrected invoices that I had to call in and argue each time. "See, you weren't overbilled." She said. Huh? Months later, after cancellation. I'm still getting new invoices. HOW. DO. I MAKE. IT. STOP?

BEWARE! YOU MUST SEND A CERTIFIED LETTER REQUESTING CANCELLATION 180-90 PRIOR TO THE LAST 30 DAYS OF THE CONTRACT OR IT WILL AUTO RENEW.

The company outsources customer service using a chat app. It is nearly impossible to find a phone number to talk to a local person. When my trash wasn't collected I had to wait on a chat que for 10 minutes only to be told a picture would be provided for the reason my garbage wasn't collected. Then I was hung up on. I never got the picture. Another 20 minute wait later and I was chatting with Vikram. It was evident that Vikram was using a chat translator, fun. I asked when my trash would be picked up and if I could get a double load pick up. He texted that this was my fault and I wouldn't get a double pick up. Then he disconnected. I wasn't rude, in fact I have photos of the whole conversation. Vikram is a poor representative of the company. Maybe the company should update our friends in India as to our local policies? Or company policy? After another 15 minutes of searching I did find a phone number. I spoke with a delightful (local) woman. She resolved my issue to my satisfaction. Thank you, local, English speaking employee. Why is it so difficult to post a customer service number on the website? Is it possible to add phone numbers, or links, to speak with local people, who actually do care about customer service? That might go a long way with the customer base. Thanks for nothing Vikram.

Waste Management does a good job on trash
However their phone menu when you are directed to Oregon is terrible. It sends you to an error and hangs up on you and you have to call back start the phone menu all over again.
They need to fix this

Paid my $85.92 bill online through my bank account. Somehow the numbers got manipulated and a zero was added. $509.28 was taken out of my bank account. Not knowing this was going to happen caused my account to overdraft. Which means fees.

I called the day after I made the payment after seeing the incorrect amount coming out. Payment was still pending, and I was told it would be back in 24-48 hours. 2 business days later, still no refund. I called again. I was told they would speak to the business/accounting dept and follow up with me. Nothing. Still no refund. I called again today and now I'm basically being told, too bad, I have to wait 7-10 days for a refund. Amazing that money can get snatched out of your account same day, yet it takes 7-10 DAYS to get it refunded. This is unacceptable!

It's great going into the weekend, negative in my checking account and no money available to me for necessities, while a multi-million-dollar company sits on my $423.36.

I rent so I have no control over it, but if I had a choice, I would cancel my service today! At this point I don't care if it was a glitch or a banking issue, Waste Management could make it right, they are choosing not to.

I do not recommend this company. After numerous complaints about how they left the container after pickup, the issue was never resolved. And when I decided to switch to another company, I received a bill for $75 that they called a "container pickup" charge. They CHARGE you a fee to leave. This is the most ridiculous business model I have ever see. They are big, and we are all just a cog in their wheel. Do not sign up with them. Use a local company that at least sees you as a person.

Disgraceful company. Never collect bins but still charge you. Impossible to leave, they just make up new contracts. Now trying to charge £170 to collect the bin at the end of the contract something else that was apparently in the ever changing contract we apparently saw and signed!!!! They are fraudulent stay away!