WN Removals Avis 41

WN Removals damaged a mirrored drawer during my move in October 2025 and accepted full responsibility in writing on the day, confirming the damage would be paid for.

More than 7 months later, the matter remains unresolved.

The biggest issue has been communication and a complete lack of follow-through. Almost every update required chasing. I was repeatedly told repairs were progressing, suppliers had been found, payments would be made, parts were being ordered, and completion was just around the corner. Despite this, nothing has been resolved.

WN Removals repeatedly attempted to settle the matter for £77.86, despite providing no evidence to support how that figure had been reached and before any proper inspection had taken place. An independent supplier later confirmed the actual like-for-like repair cost was in excess of £300 including VAT.

I was subsequently informed by that same supplier that WN Removals were not in a position to proceed with the repair due to financial constraints. Since then, I have continued to receive assurances that payment would be made and the repair would move forward, only for deadlines to pass without action.

George has been unreliable, unprofessional and ultimately unwilling to bring this matter to a conclusion. Calls have gone unanswered, messages have been ignored, and promises have repeatedly not been honoured.

The move itself involved delays, admitted operational mistakes and damage to my furniture. What should have been a straightforward repair has turned into more than seven months of chasing, broken promises and missed deadlines.

Based on my experience, I cannot recommend WN Removals. If something goes wrong, do not expect a prompt, professional or reliable resolution.

Honestly was dreading move day but these guys were absolute stars. They turned up right on time, cracked on with the job, and packed the van like tetris! couldn't believe how much they got in there. Nothing was too much trouble for them and they were really careful with our stuff, especially the big furniture. Genuinely nice blokes and made a stressful day a lot easier. Worth every penny, would highly recommend.

Used these guys, sent 3 guys who could barely lift our furniture, paid £100 for taking our furniture apart and putting back together, which they broke the wardrobe. The van had a leak and things got wet, the kids they sent where whining about working and how they were tired, damaged £1000 pounds worth of goods and didnt even put our stuff together. Most of it was damaged, including our 700 wardrobe. Absolute joke. They come over and make many promises. We went with these guys based on reviews, be careful.

WN Removals are fantastic! We use them every time we need a reliable and efficient service. The team is friendly, careful, strong, and quick, and their prices are very fair. I can’t recommend them highly enough and will definitely continue using them in the future.

Brilliant communication and professionalism from the beginning. George was very helpful in providing a quick quote over the phone, and ran through what the process would look like. On the actual day, George and the team were brilliant, polite and worked hard to ensure I was happy with the service provided. 100% recommend, will be using again!

George communicated and quoted so promptly. Job booked in within the week. Callum & Alfie arrived when expected and grafted to get the job done. Really happy with the whole process and result, thanks guys :-)

George has been excellent at communicating with me throughout and on the moving day, he and his staff were friendly, helpful and organised. Their experience shone through. Should I ever heal from the trauma of the unnecessarily lengthy moving process and decide to move again, I would be sure to use WN removals again

The guys were very courteous & went out of their way to make our move as easy as possible, highly recommend, very professional, turned up on time & helped us no end on a very difficult day.

George and his team helped with numerous jobs after we moved into our new home, including setting up our impossible to do bbq and clearing out a mountain of boxes! Super responsive and accommodating. Highly recommend this company and we will be using them again!

We were very apprehensive about our move (10 years there, 2 kids, 2 dogs, a lot of memories, emotions, complicated chain situation) but Zac & his team were amazing… from initial enquiry, quotation, competitive price, back & forth securing dates, through to end of job. The packing/house prep service (Andy, Scott & Alfie) on day 1 made our life very easy, highly recommend. They were quick, considerate & professional. On day 2 it was lovely to see the familiar face of Andy return this time with Brian, Haydn & Tyler. They worked their way around the house/attic/garden/shed/garage methodically, keeping me updated as they went. Look forward to getting everything out of storage (which Zac arranged) & the “other end” hopefully soon.
Thank you Zac
PS sorry if I’ve got anyone’s names wrong!

I would like to thank George for his receptive and professional approach when we were let down by another removal company. He was very considerate to the stress we were under at the time and provided clear timely options when most needed. Thank you!

From initial engagement prior to moving it was excellent. Move day came and the guys arrived on time, they worked efficiently, were friendly and professional. Nothing was too much trouble would highly recommend

The guys we had did an absolutely amazing job helping us move they even dismantled our bed and rebuilt it in our new home. They were quick and careful with our goods. They put our furniture to rooms they needed to be. Very polite and friendly and professional. One chap even heard we had a screw missing for my daughters bed and manage to find us a screw which fitted this was going above and beyond. I would highly recommend these guys. Thank you so much for helping us move absolute 10 stars from us
Sarah

Arrived an hour and a half late.
Complained non stop about the stairs (although I did mention in the quote request that there was no lift and I was on the second floor)
Scratched most of my furniture, reluctantly dismanteled a drink cabinet after I insisted to avoid damage but then they ended loosing part of the base.
The owner half sentence answered whe I texted him to explain what happened. Not even going to waste my time with the misogyny in their behaviour.

Pre-loved furniture collection - George was consistently so helpful, polite and cheerful when messaging. He managed to fit in picking up our no longer needed sofa at short notice, and will undoubtedly find it a new home. The council would have disposed of it which would have been a waste, and the furniture charities couldn’t collect for ages, so I was so pleased that George could take it. A really good service, highly recommended!

I recently moved house with WN Removals, and I couldn’t be happier with the service. From the very first contact, their customer service was excellent. They even visited in person to provide a proper quote, which added a personal touch and reassured me that everything would be handled professionally. There was never any pressure to choose them, but they stood out as the best option by far, so it was an easy decision.

I opted for the full packing service, and the team came round before moving day to carefully pack everything up. They were incredibly professional, making sure I still had access to essentials and handling everything with care. On the moving day itself, they arrived exactly on time and got straight to work. Throughout the process, they were friendly, kept me updated, and made sure every item was treated with full care and attention.

Moving can be stressful, but WN Removals made it smooth and hassle-free. I’d highly recommend them to anyone looking for a reliable, professional, and friendly removals company.

Well what can I say! From the day of contact right through to completion nothing less than positive praise for this company! Polite , professional and efficient! I’d definitely recommend George and his team to anyone looking for garden and house clearance! Excellent service and goes above and beyond. Keeps you informed with any updates prior to arrival. No payment up front, very trustworthy company! Well done guys you smashed it!

Zac and his team arrived promptly and got everything to the new place & set up quickly

This company are the best the men are good on time alway keep you informed if going to be a bit late very well priced very good in a whole

I had to move to a third floor flat,,the guys were amazing ,taking heavy goods up 3 flights of stairs ,nothing was too much trouble!!! Not a thing was broken and they were very professional and worked incredibly hard for us !!! A service I would recommend to anyone and great value for money !!!! Well done guys !!!!!