Wondrwall Group Avis 

A system that was new to us. It took a bit of getting used to. As we learned how to control it we became more confident. The solar panels are generating well in December!

Staff are always very helpful whenever I have an issue.

Fantastic service really helpful and knowledgeable

James from technical support team was great and sorted my heating issue. Would highly recommend to anyone with a problem

I got through to someone straightaway he was really helpful and got me sorted really quickly and was friendly and very patient with me talking me through and did not go off the phone until I was all sorted with my heating - definitely impressed with the service

James was so helpful helping us to set up our Wondrwall system on our phones. I am useless with technology and with his help we managed to get everything set up over the phone and on a Sunday, which was great.

Any problems are always addressed quickly and staff are friendly and very helpful. For example, our hot water cylinder stopped working when we were away for a few days. When we discovered this we emailed support and a technician came out within a couple of hours to fix the problem.

We are extremely impressed with the service provided by this company.

They were quick to respond via email and go through the issue step by step. Sent an engineer to look at the issue in more detail very quickly, luckily I had a day off so I was able to be seen the next working day.

Fantastic customer service. Toby has been great with all my problems day and night by phone or email. He explains everything patiently for me. A pleasure to deal with.

Very satisfy with the support that was given. Very knowledgeable on the issues and quick fix.

Really good knowledge and solved my problem easily.

Helped us to solve our light problems and were very helpful in helping us,

Absolutely first class customer service,quick to respond and want to resolve any issues that need answering, either by email or phone.
A pleasure to deal with.
Keep up the good work

The customer support from James Davidson at Wondrwall is fantastic had a problem with the water heater and even on a Sunday afternoon was there offering help.
It took a while to get to the route of the problem but James was there talking me through and checking every step .
When it worked he didn't just finish there he made sure it was ok for a few hours after checking in with me regularly
Top top man 👍👍👍

James was absolutely brilliant when we had a problem on Saturday with our water!
He video called us and got it sorted then made sure it was heating up ok and we were happy with everything!
What service and at the weekend too !!

Changing my Internet provider caused a glitch with my switch. I attempted to resolve unsuccessfully. I contacted the tech team who responded quickly and resolved my issue. Always friendly and patient.

Always somebody available to help with queries and issues. Very responsive technical help, we felt supported

We were, I believe, early direct retail customers of Wondrwall, engaging with them in Q1 2020 (after a Sunday Times article about founder Daniel Burton in late 2019) for a remodel that ultimately took place in early 2021 of a 2009 Bloor home we had bought. Our architect was also involved with the communications and Wondrwall, from Daniel Burton down, have always made us feel as if we were getting personal attention – I have to believe it is down to company culture because this has continued for 5 years even as the company has grown considerably. Our installation included all relevant products from the Wondrwall catalogue as, from the outset, we had the gas connection capped in favour of clean electricity-powered far infrared heating panels, solar panels, solar battery, Mixergy hot water cylinder and all the associated switches, relays and controllers. We aligned with Octopus Energy at the beginning and the whole Wondrwall experience has definitely made us evangelists for their affordable, efficient and robust products.

It would be remiss of me not to call out Cam Wallis for his extraordinary efforts and continued support throughout - plus the responsiveness of his support team. When it came time for us to move on and migrate ownership of the installation following the house sale at the end of Q1 2025 it was a seamless exercise to hand over to Cam and his team to walk the new owners through its acquisition and stewardship. I really cannot praise the Wondrwall team enough and wish them continued success – great products, innovation & integration combined with exemplary customer support. The efforts of people like Cam Wallis, Yvonne Kemp and so many others were very much appreciated. Thank you.

Both of the Technicians who were dealing with me were helpful, friendly and prompt in responding.