Workwearonlineshop Avis 

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Title: Very poor service – no communication and no delivery

Review:
I ordered a pair of safety boots from Work Wear Online Shop over a month ago, but I have still not received them. I tried to contact the company many times by phone, messages, and email – they ignored every attempt.

This is very unprofessional and disrespectful towards customers. Taking money and refusing to communicate or deliver the product is completely unacceptable.

I paid through Clearpay, and now I also have to waste time trying to get my money back. I strongly advise others to avoid this compan

Scam. I’m waiting 3 weeks for my item to be delivered. Each time I ask where is it, I’m getting a template respond it will be delivered next week. So apparently I should received it 3 times, in fact I was scammed.

DO NOT USE! Ordered a helly Hansen hoodie worth £100 and didn’t turn up, they are either extremely unprofessional or a scam

Placed an order for some work t-shirts over 2 weeks ago for almost £500. No sign of delivery or tracking information and despite multiple emails for an update they do not respond. Terrible customer service, starting to think I have been scammed so will contact my bank as a fraudulent transaction. Avoid!

Scam bought helly Hansen boots never turn up , rang the number some woman answered with a different company name, carnt believe google still allowing them to trade on a prime stop on search

Don't waste your money I ordered some helly hanson work boots on the 6/4/25 still haven't received anything I have sent emails asking for a refund nothing no reply shocking company I don't leave reviews for anything but I have this time to hopefully help others wasting there time and money

ordered a £60 pair of work boots on the 1st of May and still haven’t received any confirmation emails or text but the money has come out my bank!! it was a gift for someone and now i’ve not been able to give them it !! i want my money back !

Ordered helly hansen work boots needing them ASAP for a new job as stated 3/5 working days day 7 still not received them not had any correspondence as to when they will be delivered nothing at all money has been taken out though? Will up date on progress

I made an order for some workboots in Feb. I realised I'd ordered the wrong boots, so I emailed straight away asking to have the order cancelled and refunded.
I got a reply the next day and they agreed. Two weeks later I still hadn't had a refund, then I was fobbed off with being told it was "handed over to the accounts department to process". I've since emailed them multiple times with no reply at all.
It seems this company only want to rip people off, take the money and disappear.
Well that's tough. I've waited long enough now so I'm left with no option but to contact the bank tomorrow and open a dispute.
Also probably wise to contact trading standards.
Avoid these scammers.

I made a bad review but in fairness my order has now been sent. I guess I got a little jumpy after reading reviews and lack of feedback from the company regarding my order. I apologise sincerely and am grateful for my order being resolved. The boots are fantastic and I will use the service again.

It’s taking a month and still have not got the goods, the company didn’t even have the courtesy to let me know a delivery date 😤

Briliant service! All the garments I ordered arrived on time, are really good quality and all fit well. 5 star service ☺️

I’ve ordered a pair of working boots and it has almost been 2 weeks when the site says 5-7 working days. I’m contacting the customer service now but I already have a feeling I got scammed!

I ordered a pair of work boots for my dad, and the website promised delivery in 3-4 business days. When nothing arrived, I called customer service. The representative took my order number but instead of resolving the issue, told me she would call back in two hours. I later received an email saying my order should arrive by the end of the following week.

Fast forward to Thursday—still no dispatch email. I called again and was told I’d have to wait another two hours for a response. When I finally got the call back, I was told my order hadn’t even arrived yet, and they had no real idea when it would. At that point, I decided to cancel and request a refund. The rep offered an alternative product, but at this point, I’d rather wait another two weeks elsewhere than give them any more of my business.

When I mentioned I’d be leaving a negative review, the rep sarcastically said I "sound like the kind of guy who only leaves bad reviews." Well, I hope you're reading this one—and I hope future customers do too. Stay far away from this website!

The company https://charnwood footwear.co.uk/ had redirect url links to this Workwearonlineshop previously. If they are associated in any way which I asume they are due to the url re-direct links, I would not trust them. The company charnwood took orders from customers, didn't fullfil them and never paid back customers.