2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... Voir plus
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Lisez les avis des autres
Delivery in 3 days even though I initialy ordrered from the UK advert by mistake. I burn ovoids all the time but these are exceptional in comparrison to what I have been using, also no doubt the bags... Voir plus
Great service and delivery all round. Lisa from the Wray group has been excellent and kept me updated when needed. The delivery got a tad confusing as I needed to be elsewhere but arrived as the drive... Voir plus
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... Voir plus
À propos de l'entreprise
Coordonnées de contact
58A, BT82 8JG, STRABANE, Royaume-Uni
- 07716129244
- info@wray.group
- wray.group
4,9
Excellent
341 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered knowing I would be off work so…
Ordered knowing I would be off work so able to deal with the delivery. I spoke with lisa wray who informed me it should be here by Friday and she did exactly that. I cannot fault the service or quality of the product. I will use again next year. Thank you
26 septembre 2025
Avis spontané
Réponse de Wray Group Ltd
Thank you so much for the kind review we greatly appreciate it & Thanks for the custom. Glad you are happy with the service provided. We hope to hear from you again in the future.
The Wray Team
Prompt delivery service pleasant to…
Prompt delivery service pleasant to deal with and great deal on the coal would highly recommend them 👍👍👍
19 septembre 2025
Réponse de Wray Group Ltd
Thank you so much for leaving us a kind review & for the custom we greatly appreciate it.
The Wray Team
Delivered on time and a pleasure to…
Delivered on time and a pleasure to deal with thank u
19 septembre 2025
Réponse de Wray Group Ltd
Thank you so much john for the kind review. Your custom is greatly apprecaited.
The Wray Team
Réponse de Wray Group Ltd
Thank you so much for the kind review. We greatly appreciate the custom.
The Wray Team
I cannot find any faults with the…
I cannot find any faults with the service or the product!!
16 septembre 2025
Réponse de Wray Group Ltd
Thank you so much Stephen for such a kind review. We appreciate your custom & for taking the time to do this. We hope to speak to you again in the future.
Lisa Wray
Brilliant service can’t fault you in…
Brilliant service can’t fault you in anyway thanks🤩
15 septembre 2025
Réponse de Wray Group Ltd
thank you so much valerie, we greatly appreciate the custom & for taking the time to leave us such a nice review.
Thanks Again
Lisa Wray
I found it easy to source information…
I found it easy to source information on Ovoids I wanted to purchase..Great communication re purchase price..conversion euro rate and delivery info..I ordered ton of ovoid coal to be delivered to Carrick on Shannonon a Monday and coal was delivered on Tuesday..So I have to say service and product excellent but Communication and keeping info on product..purchase and delivery simple was a great help.
15 septembre 2025
Réponse de Wray Group Ltd
Thank you so much Angela for leaving us such a glowing review. We are glad you are happy with the service provided and we appreciate your custom greatly.
Thanks Again
Lisa Wray
Réponse de Wray Group Ltd
Thank you so much for taking the time to leave us a kind review. We really appreciate the custom!
The Wray Team
Excellent service from ordering to…
Excellent service from ordering to delivery, ordered Monday delivered Friday, Lisa kept us well informed regarding tracking etc and the 1 Ton pallet of smokeless fuel was well packed and dry as a bone when delivered at a very good price and best of all it burns lovely on our stove,Thank You Lisa (Wrays Fuel)
13 septembre 2025
Réponse de Wray Group Ltd
Hi john
Thank you so much for leaving us such a kind review john. We really appreciate the custom and are glad you are happy with the service provided.
The Wray Team
Excellent service all round can’t fault…
Excellent service all round can’t fault the company I Wii be using them again well done Wray group
11 septembre 2025
Réponse de Wray Group Ltd
thank you so much David for leaving us a kind review.
We really appreciate the custom
The Wray Team
Very easy to order and deal with
Very easy to order and deal with, even the WhatsApp communication with Lisa is very useful. The delivery details a little sketchy, maybe give options for delivery days / times could give buyers more flexibility .
4 septembre 2025
Réponse de Wray Group Ltd
Thank you so much for the kind review we really appreciate the custom. Apologises on the delivery details we do ask haulage to update customers once they receive the pallets unfortunately sometimes they don't. we have now taken this on board and will improve on it.
Many Thanks
Lisa Wray
Ordered thursday delivered monday
Ordered thursday delivered monday, Lisa kept me informed of delivery, not used ovoids as yet, but will definately order again.
15 septembre 2025
Avis spontané
Réponse de Wray Group Ltd
Thank you so much for the review we really appreciate the custom. we hope to hear from you again in the future.
Thanks again
Lisa Wray
A great fast delivery and a good price
A great fast delivery and a good price. Haven't tried it yet but looks and feels a good coal.
8 septembre 2025
Réponse de Wray Group Ltd
Thank you so much for taking the time to leave us a review. we really appreciate it & the custom.
Thanks again
Lisa Wray
Very Happy Customer
From the moment I placed my order to delivery, everything was very professional
9 septembre 2025
Réponse de Wray Group Ltd
Hi Timothy
Thank you so much for taking the time to leave us such a kind review & thank you for choosing to order through us. We appreciate it so much!
The Wray Team
Fantastic experience ordering a full…
Fantastic experience ordering a full pallet of ovals ready for winter. Although communication was brilliant I personally would have like a delivery date and time.
I will be ordering again when needs must.
28 août 2025
Réponse de Wray Group Ltd
Hi Ian
Thank you so much for taking the time to leave us a review we greatly appreciate it. we do ask haulage to let customers know when their deliveries will be. unfortunately sometimes they dont this is something we have now taken onboard and are improving on.
Many Thanks
Lisa Wray
Réponse de Wray Group Ltd
thank you so much for taking the time to leave us a kind review we appreciate the custom are are glad you are happy with the service provided.
Many Thanks Again
The Wray Team
Great service and communication from…
Great service and communication from start to finish
5 septembre 2025
Réponse de Wray Group Ltd
Thank you so much for taking the time to leave us a kind review. we appreciate the custom greatly.
We hope to hear from you again soon.
LisaWray
Réponse de Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
Great price and fast delivery
2 septembre 2025
Réponse de Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
What an excellent company to deal with
What an excellent company to deal with. Ordered Thursday delivered Tuesday morning.
28 août 2025
Réponse de Wray Group Ltd
thank you so much for taking the time to leave us a review. We greatly appreciate the custom & hope to hear from you again in the future
Lisa Wray
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