Ten Motives Avis 

Great response to delayed order
No fuss, assured and helpful
Would have given 5 stars but they use Everi so, you know!

I now get a refund of £4.00 out of the £30 I spent with this company, they are taking liberties now, I’ve rang this company 20 times over the last 2 weeks to get this sorted and no further forward!! Don’t shop with this company if your parcel goes missing you will have a world of trouble getting your refund. It’s not worth the risk! Seriously stay away!

I have been purchasing the 11mg refills for 6 years. However I bought two bulk packs in August and the taste was awful and burnt my mouth, also made me cough.
I contacted customer services.
I had to return the two boxes and was offered a full refund or a replacement.
I decided on a replacement but had to wait at least 6 weeks.
The new ones I have seem to be ok and taste fine with no nasty taste or burning in my mouth.
Hopefully this issue has been resolved. I am going to place another order in a few weeks so fingers crossed they will be ok.
Please don’t change your quality or method for producing your product as it will be a shame to loose customers.

> If you're noticing a bizarre taste change to 10 Motives in late 2023, you aren't the only one (see other comments from other trustpilot users!)

In September 2023, I bought some of the 11mg and 16mg classic 'orange box' refills for the cigarette battery device at two different reputable online tobacconists and then at sainsburys.

Either something's gone wrong in production at a huge scale or they've changed the taste. As other's have stated - it's absolutely horrible. All 3 batches I bought tasted like burnt synthetic menthol (when they aren't even meant to be menthol). Binned them all. Been smoking them a decade, so I know what they should taste like.

Went to sainsburys last night and finally, after a decade of using 10 motives, opted for the more modern style of vape (another well known brand). To be honest, now that I've actually finally given them a try, they are way better. So many flavours.

I have use 10 motives for some years now and whereby they used to last for at least a day or more, I have to change the refill cartridge after just a few hours. It`s just not worth the money and I think I will just give up completely. In my view just another way to screw the customer.

I’ve used 10 motives since 2013. I purchase either the 16mg or 20mg cartridges, Recently (my last 3 orders), the flavour of the cartridges has changed terribly. They do not last as long, the regular nicotine flavour now tastes of menthol and causes a cough.
I dont know what they have done but they really need to revert to the original way they were produced. Plus we only get 4 cartridges instead of 5 for our money! This has definitely given me the incentive to quit or change companies if I find it difficult.

I have sent three emails with regards to a complaint about buying the menthol e-cigarettes no one has responded to me, please can someone reply to me. The taste of them and the amount of broken ones that I receive, please respond.

I used the old company vip but now changed to 10 motives my order was completely wrong and now they’re holding my original order until I send this stuff I don’t want back to them, disgusting service when I’ve already paid up front…

Costin C resolved my query quickly and efficiently and was polite and professional

Tried contacting customer services but wanted me to call instead, no can do. Just need them to acknowlege their usb chargers are now sub standard and will fall apart either the casing or the wiring or both after just a few uses. Totally unacceptable to expect customers to purchase a new usb charger every other week. Please reconsider your new supplier because the quality has seriously declined. Im not going to pay out for any more and after buying 4 new units this year and already taken back for exchanges, the last working one i had has now also fallen apart, so now i have no choice but to find an alternative. That is a real shame for me, and unless you fix this issue more customers will have no other choice either.

The taste changes quickly after the initial few drags and leads to a dry mouth of late. It's been for a few weeks now. The 16mg that I've been using since 2014 was perfect until a few weeks ago, indeed I'd noticed improvement in my usage (down to 2 refills a day) until just recently. I'm now using 4 daily and it's just too expensive; at this rate it's more expensive than the amount of cigarettes I was using. Has there been some change in the product I wonder?

Been buying these since 2016,but the last bulk package from my tobacconist, they are disgusting, the flavour is awful I have 6 full packs left, changing to another brand, as these are making me sick

In line with the other recent reviews, the regular refills have dramatically changed taste and they lead to a sore throat. Moreover, they last much less than usual. After many years, it’s time to make a change. Customer service doesn’t respond to the emails. Later edit: After 9 days my email got a reply

The last one year and a half everything changed with the refills and the cigarettes very poor quality and very expensive however my last order didn't taste like they use to before the taste made me sick rubbish 😑

I have used 10 motive for the past 10 years but the last few packets of regular filters have tasted very different and are giving me a sore throat. I will probably try one more box but if the same poor quality will have to try elsewhere.

I have been using the menthol disposable e-cigs for about 7 years now and I have to say in the last few months the quality has been really bad. Many duds or they just taste awful with no menthol flavour. This is a real shame as they used to be really good. What’s going on Ten Motives?

Great service, always respond quickly.

I have used 10 motives for about 10 year and have always been satisfied. Now however I am deeply dissatisfied. The cartridges last about 2 hour and the batteries are useless. I am grateful though as I am going to quit now as I refuse to spend my money on useless products. My advise to any consumer is do not buy10 motives. At 8.99 for 4 cartridges that will only last you 8 hour, it’s too expensive.

Utter garbage, been a TM customer for several years and the quality of the product is so bad time to move on. Batteries and refills last for so short a time it's laughable and the disposable e-cigarettes work so infrequently you have to buy two at a time to have any chance of getting one that works. Enough money wasted, cheerio

Long drawn out replies from so called Customer Care, they didn't ask from whom the purchase was made, and after several emails - which included not having any record of my order and asking for more details over and over again, once established that I was buying from the online Company - was nothing to do with them as I was just purchasing from the retailer. Should you get a reply from BAT customer services - ignore!