What excellent service from Rob. My current pool pump is failing and I wished to ensure that any replacement would fit my current system pipework. Having provided images of my current pump, Rob quick... Voir plus
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I was impressed not only with free delivery for orders over just £60 but with the technical advice given to me by Jo, then Rob when calling for help to get my chemical levels right. I shall now stick... Voir plus
L'entreprise a répondu
I had a slight problem with one particular item purchased from 1st Direct Pools. However, Hayley from Customer Services quickly found a solution. A first class service by 1st Direct Pools, I would... Voir plus
L'entreprise a répondu
Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands. They... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Coordonnées de contact
Ambassador Business Park, SP8 5SE, West Stour, Royaume-Uni
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
4,8
Excellent
235 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Customer services are brilliant
Customer services are brilliant. No wait, sorted zproblem in no time.
1 juillet 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for such positive feedback on your recent experience with us at 1st Direct Pools. Many thanks, Customer Services
DO NOT USE THIS COMPANY
Please don't use this company! Their customer service is appalling! I had an issue with the delivery of my replacement pool cover which was caused by their own system in the first place as it put a random address as delivery address. I corrected this with the original order and got acknowledgement email confirming that this random address had been taken off my account. I was asked to approve and pay the proforma quickly for the replacement as lead times would be long in the summer. I quickly checked my name and address and approved and paid it. I never thought that they would again put the incorrect address. I had no delivery notice or timeline. After a few weeks I e-mailed to ask for an update and was told that the cover had been delivered 2 days ago to this random address. I begged them to help me recover the cover even saying that I would pay in full all delivery charges but they were so rude and unhelpful and just said it's your problem and you need to contact the address and get it back. I have never dealt with a company with such bad customer service and after sales care. Please DO NOT use them.
Thank you for the response below but again you have not given the correct information. There was no quote with the incorrect address - just an e-mail with the cost. It's not about the £ 49 delivery cost it's about the principle and how unhelpful and unprofessional your company is with issues. I can see a common theme in the reviews below that if things go wrong then you are the MOST unhelpful company. The negative remarks are what I think of your company and I would not want anyone to face the anxiety and stress I faced on Thursday 13th June trying to get this pool cover picked up (from an office block) and redelivered to me. You have still not acknowledged that once I had corrected the delivery address once it should not have gone back to the random address that you put. I have also written to your directors and will see if they respond but I doubt it!
13 juin 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent purchase.
Your pool cover was delivered to the address shown on both the quote and pro forma you received from us prior to making the payment for your new order. We were not made aware the address was incorrect until the delivery had taken place.
As a gesture of goodwill, even though it was out of our control, we offered on more than one occasion to cover half of the redelivery charge you had arranged, this was declined.
We have tried to resolve the situation with you however, we were informed by you that if we did not refund the complete redelivery charge, you would leave negative reviews.
At 1st Direct Pools we pride ourselves on providing a high level of customer service and have tried to assist you with this situation.
Exceptional service
Right from initial enquiry,helpful and knowledgeable to quick delivery then concern about size (unfounded,my mistake) to accepting a return of unused fixings ....and a brilliant price to upgrade my pool cover,service has been exceptional. Thanks,Richard
18 juin 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for leaving feedback on your recent purchase with us. It's great to hear you have had such a good experience. Many thanks, Customer Services
Excellent customer service
Excellent customer service with my recent purchase. Corinna responded promptly to my queries, found answers from the supplier and sorted everything. Would definitely recommend.
16 mai 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent experience with us, it is great to hear and much appreciated. Regards, Customer Services
Excellent experience
Excellent experience. My pool pump was not well and by chance I found 1st direct. Helpful sales person made purchase easy. Ordered around 2.30pm arrived the great comms at around 11.30 following day. Was up and running by 1.30. Highly recommended.
1 mai 2024
Avis spontané
Réponse de 1st Direct Pools
Really pleased to read you had such a great experience and thank you for leaving feedback. Customer Services
Solar guard cover
We have a pool enclosure over our pool and I bought the solar guard cover as I’ve found its very good at controlling any algae growth.
The pricing of the cover was competitive and customer service was very responsive.
Recommended 👍
14 mars 2024
Avis spontané
Réponse de 1st Direct Pools
It is great to hear that you are happy with your solar guard pool cover. Thank you for taking to time to leave feedback, it is very much appreciated.
Reasonable prices as always quick…
Reasonable prices as always quick delivery and quality products thanks again
5 mars 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback, it's great to hear you are pleased with the delivery service and products we offer. Much appreciated.
My first time building a pool
My first time building a pool and I found this companies website to be easy to use, very competitively priced, excellent communication on orders, and delivery time. And when I needed to talk to someone to get advice, they rang me back, and provided excellent advice
6 mars 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave feedback on your purchases from us. Great to hear our prices, delivery and communication are as we would hope. We look forward to assisting you again in the future. Kind Regards
guarantees mean nothing
Warning: Company Fails to Honor Guarantee
Beware of this company's guarantee policy; exercise caution!
I purchased a heat exchanger from this company, and after only a couple of months, it started leaking from the weld. However, when I approached them for repair or replacement under their guarantee, they refused, attributing the issue to our supposed mishandling of chemicals. It's worth noting that the chemicals used in pools have remained consistent over the years, and our previous heat exchanger lasted for thirty years without any problems. Hence, it's clear that there was an issue with the weld.
Not only did they fail to honor their guarantee, but they also charged me for shipping the faulty product back to them for inspection. This level of service is simply unacceptable.
I strongly advise taking your business elsewhere, to a more reputable and reliable firm that stands by its guarantees.
1 mars 2024
Avis spontané
Réponse de 1st Direct Pools
I write in response to your feedback left on our Trustpilot page.
Firstly I kindly request that you remove your review. We are a family business started in 1970 , we try our best to give the best service and supply products into an industry we are passionate about.
We have no record of a purchase by yourself. You purchased the product from another company, therefore, your contract will be with that company.
When you made contact, I arranged for the product to be returned to the manufacturer for inspection under the manufacturer’s warranty. In all honesty, as you are not a customer of ours, I was not required to liaise with you, however, as a gesture of goodwill I stepped outside of the companies procedure for a warranty claim.
The manufacturer, Architectural Stainless has been going for 45 years and is the main supplier of heat exchangers to the UK pool market.
We sell hundreds of these and in the three and a half years I have been with the company, I recall only having an issue with one and this was also due to incorrect water quality.
This product was returned for inspection to the manufacturer and their response states and shows through photos that the leak is down to corrosion of the metal due to poor water chemistry. I believe you have a copy of this evidence. This would not be covered under the manufactures warranty.
Ourselves and the manufacturer have done everything we can to assist, and I note the unit has been returned to the person who made the original purchase.
I feel it is very unfair to write such a negative review when 1. You are not our customer (we have no contract with you) and 2. The manufacturer has inspected the unit and provided a response and photos clearly showing you that it was your water quality that has caused the item to fail.
Should you wish to provide an independent report from a suitably qualified company, that shows the item has a manufacture fault , under UK law you can take legal action against the company who you purchased the item from. They intern can take this to their supplier, who intern can take this up with the manufacturer.
I have personally gone against our companies policy to try and help you even though you are not our customer and have no purchase receipt for these goods.
I would request again that you remove the review and if you feel strongly and wish to leave a review do so with the company from where you purchased. You do however, need to evidence that the goods are faulty.
Kind Regards,
Customer Services
Good price and speedy delivery…
I ordered chemicals and equipment one day and received the delivery the next day! The products were priced competitively and appear to be of good quality. Service couldn't be better. Many thanks.
13 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for your feedback, great to hear you are happy with service we provide. Customer Services
Excellent service - highly recommended
Excellent service, arrived next day.
Technical support first class, will use now in the future for my Pool and Hot tub requirements
23 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you, your feedback is much appreciated. Great to hear we will be able to assist you again in the future. Customer Services
The web site easy to use
The web site easy to use. The products are competitively priced and the delivery arrived in 2 working days as promised.
I would give the company 10 stars.
22 février 2024
Avis spontané
Réponse de 1st Direct Pools
We really appreciate your feedback, thank you. Customer Services
Incredible service
Incredible service. Next day delivery and everything was just as it should be. The ordering process is straightforward and easy to follow too.
Thank you.
15 février 2024
Avis spontané
Réponse de 1st Direct Pools
Really glad you are happy with the service we offer, thank you. Please let us know if we can be of assistance again. Customer Services
Very quick delivery & very reasonable…
Very quick delivery & very reasonable price
20 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback on your recent purchase. Customer Services
Excellent service
Excellent service from Hannah - proactive in following up when the courier damaged a package, and rearranged replacement very quickly. Well priced, will definitely use them again
30 janvier 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for leaving a review on the service you have received from Hannah. It's great to know and I will certainly pass this on to her. Thanks again, Customer Services
Good service and prompt attention
18 janvier 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave feedback on the service we have provided. Customer Services.
Prompt and efficient
Prompt and efficient. Outsourcing unusual pipe completed promptly. Friendly telephone manner.
12 décembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback. We are really please to see you are happy with both the service and products we provide. Many thanks, Customer Services
Excellent service- great prices
Excellent service. Great prices- very competitive. Speedy delivery- i always choose 1stDirectPools first 👍👍
19 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your great feedback. Your custom is much appreciated.
Customer Services
This company was recommended by my pool…
This company was recommended by my pool guy. As they have the best prices around I have always gone back to them. Each time I price check and each time they are still the best price!
Delivery is always prompt and products are
top quality
16 novembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave such positive feedback on your recent purchases from us.
Really glad you are happy and always come back to us, thank you.
Hayward swimming pool pump and pipework
Hayward swimming pool pump and pipework: We had a lot of help and advice by e-mail before the purchase. Delivery was fast and installation was straightforward.
20 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to tell us about your recent purchase, the help and advice received pre purchase and the fast delivery. Great to hear you had a great overall experience.
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