What excellent service from Rob. My current pool pump is failing and I wished to ensure that any replacement would fit my current system pipework. Having provided images of my current pump, Rob quick... Voir plus
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I was impressed not only with free delivery for orders over just £60 but with the technical advice given to me by Jo, then Rob when calling for help to get my chemical levels right. I shall now stick... Voir plus
L'entreprise a répondu
I had a slight problem with one particular item purchased from 1st Direct Pools. However, Hayley from Customer Services quickly found a solution. A first class service by 1st Direct Pools, I would... Voir plus
L'entreprise a répondu
Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands. They... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Coordonnées de contact
Ambassador Business Park, SP8 5SE, West Stour, Royaume-Uni
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
4,8
Excellent
235 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always easy to deal with and very…
Always easy to deal with and very prompt delivery.
3 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Great to hear your feedback. Thank you so much
Very efficient service.
4 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback, that is great to hear. Many thanks, Customer Services
Fantastic company!
Great range of products for any pool owner. Very good prices, fast service.
19 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
We really appreciate your feed back. Great to hear you are pleased with our products, prices and delivery service. Thank you
As a pool professional for 10+ years
As a pool professional for 10+ years, I can recommend 1st Direct/Wholesale Pools from my own personal experience.
21 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for such great feedback. It is good to know you are happy with our service and products. Customer Services
Very helpful when asked for…
Very helpful when asked for information. Very fast delivery on all order and very competitive prices. many thanks Steve
20 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
We are so pleased to hear such great feedback. This is much appreciated. Customer Services
Exceptional service
Exceptional service! I ordered a pump at 10:30 Fri, it arrived a little over 12 hours later.
5 août 2023
Avis spontané
Réponse de 1st Direct Pools
We are so pleased you are happy with the service provided and thank you for taking the time to leave feedback. We hope to be of assistance again. Many thanks, Customer Services
Brilliant service on warranty claim
My new Lacron filter developed a fault
Corinna was responsive and helpful from the start. She guided me through the process for warranty and swiftly answered my questions. A replacement was provided within less than a week. Brilliant service.
22 juin 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So please you are happy with how things have been resolved. Customer Services
Commendation for Phil and sales / customer service team overall!
Phil was great over the phone and really help us out to make sure we ordering the right fittings and pipes for a job we are doing. He was very patient and takes his job very seriously. He made sure to keep us reassured and helped us find exactly what we were looking for he is so great at customer service that other companies should look at him as an example on how to deal with calls.
9 juin 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So pleased we could be of assistance. Customer Services
Phil was unbelievably helpful
Phil was unbelievably helpful, patient and detailed.
30 mars 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on Phil from our sales team at 1st Direct Pools. It's great to know you are happy with the service we offer.
Thank you again, Customer Services
excellent service and extremely quick…
excellent service and extremely quick on delivery.would certainly use 1st Direct Pools again.many thanks to Phil for the help in the order.
20 mars 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for the feedback on your recent purchase. It is so good to hear you were happy with the service received, I will pass this onto Phil.
Thank you again, Customer Services
Good price and prompt delivery
26 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Your feedback is much appreciated. Many thanks, Customer Services
Good value - Quick delivery
Chemicals and suction pool cleaner - Good value and arrived promptly.
20 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback on your recent experience with a purchase from us, this is much appreciated. Customer Services
Brilliant service and no hassle at all.
8 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback. So pleased to hear you received great service with your recent purchase. Customer Services
Once again fantastic service
Once again fantastic service, cheap prices, fast delivery and good customer support. Will keep using
18 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
We really appreciate your feedback on our service, pricing and delivery, thank you. Customer Services
Highly recommend
They have a great team, that know what there talking about, and it shows as they cannot do enough to help and advise.
always very quick and efficient service.
19 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave feedback on your recent experience with us, it's much appreciated. Customer Services
Good company to purchase from
Good company to purchase from. Goods arrived quickly. Iain gave usefull advice about my underwater light, and went out of his way to help with identifying the correct spares.
16 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave feedback, it is much appreciated.
Customer Services
The service received from 1st Pool…
The service received from 1st Pool Direct has been second to none for the two years we have been using them as suppliers. The sales/trade account staff are always helpful and willing to make changes to orders at the last minute. We run a Swimming Pool Construction company and the customer service we have received from our Account Manager Phil has been amazing. Phil is always available with advice and knowledge of the products sold by 1st Pools Direct. Highly recommended!!
16 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for your feedback. It is great to hear we provide ongoing assistance. Thanks again, Customer Services
Exceptionally helpful
I have bought a few items from 1st Direct Pools and had excellent service. I have also found their tech support exceptionally helpful.
2 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
We really appreciate such great feedback, thank you.
Customer Services
First Class Service
We have dealt with 1st Direct Pools for over 10 years and we have always received a quick response to any queries and process of orders. A very professional and friendly team.
9 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for such brilliant feedback. It's wonderful to hear. Customer Services
no1 in swimming pool trade
i always use 1st direct for my buisness,always great service and brilliant prices in the market.
13 janvier 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you very much for your feedback. It's great to hear we are your go to retailer for your business needs. Customer Services
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