Enjoy the View / 1st Folding Avis 

I just wanted to take a moment to express my gratitude for the exceptional customer service and work carried out for the install of our 5M 35mm cortizo sliding doors.
1st Fold have been wonderfully accommodating as there was a need to push the installation date back due to on site delays.

The doors are finally in and fitted and we couldn't be happier with the amazing panoramic view they provide into the garden.

outstanding company. we bought doors for a kitchen extension 9 years ago for an excellent price, very friendly and efficient team. the doors have been fantastic. on occasion the very hot summers have meant that adjustments were needed to account for the expansion with the temperatures = the team always came without hesitation and without cost, first class service and first class company,

We purchased our windows and doors over 5 years ago and when we had a problem with one of our locks Jenny organised a visit from their technician Daniel who sorted a replacement straight away, and 2 specially ordered extra keys arrived the very next day - Fantastic service - Just like the initial installation. Thanks team, cheers Peter from Solihull

Great service from start to finish. Good communication from Jenny and no quibble guarantee. Highly recommended.

When we built our house several years ago, 1st Folding stood out for the ease of doing business with and completing a great job. That experience was backed up by a recent after care call out, when they were excellent. They promptly agreed the work to be done and addressed some further issues they identified. Very professional.

Very responsive, professional and friendly. Everyone we've dealt with at 1st Folding has been excellent, including Jenny on the service desk and Daniel and John the engineers, who did a great job on our damaged skylight.

This is an absolutely amazing company. We've had 6 bifold doors installed with them at various properties so far, and we are so happy with them. Many years later, they still honour their warranty and send an engineer to fix any problems promptly.
We had Daniel carrying out a service yesterday for a couple of our doors because they weren't closing very well, he went above and beyond to make sure they work perfectly again.
Many thanks again for the wonderful service you are providing.

I brought some sliding doors over six years ago. The wheels on the door needed replacing. Under the 10 year warranty, there were replaced free of charge.

Fantastic aftercare, highly recommended this company

Great support from the Service team! Thanks

Thank you to Dan and Jenny on a baking hot Sunday afternoon who replaced a broken gearbox and fitted a new handle free as part of our ten year warranty.

We are just a few months short of our warranty expiring, but on ringing to say our folding door had malfunctioned we were asked if it meant our home wasn't secure, and when we confirmed, we were offered a next day call out. New parts for our 10 year old doors didn't fit the older model, so a complete new gearbox was sourced and fitted at the weekend.

Dan and Jenny were efficient, polite, and working on a baking hot Sunday to offer outstanding customer service. We are very grateful, and can't rate First Folding Sliding Doors highly enough. They confirmed that they expected our doors to last 25 years, and even after the warranty expires they will come out and fix the doors for the call out and cost of parts. This is an excellent company, who keep their word.
Many thanks!

We had two sets of bifold doors fitted some years back and have always loved the finished slimline look and quality of the folding doors. Recently one of the glass panes broke and needed to be replaced.

I was delighted with the efficiency of Jenny in sorting out the replacement glass & arranging a fitting time.

The same again with the professional manner that Dan carried out the work, going out of his way to make thing as easy as possible. it was self evident that he takes pride in his work and doing it all with a smile. gr8 job

I would recommend them any time. great product with first class service by Jenny and Dan.

thanks again.
Asher

I have got installed 3 skylights and I have been impressed by the quality of the product and workmanship of the installation team. Marcus is a top man and gave me the best quote and as promised skylights were installed with in 3 weeks time. I was kept fully informed during the whole process. Installers did an amazing job and tidy up all their rubbish after finishing the installation. I would recommend this company without hesitation.

Danny is a good man :-)

We are very impressed with 1st Folding Sliding Doors.
We had gone into this needing new sliding doors, following a poor installation from another company.
Thank you for your attitude on the phone calls I had with you prior to the installation - it was a very stressful run up to the day, with the previous company, and you were very helpful and reassuring.
The fitting team were polite and helpful, and we are very happy with the job they have done. We are also impressed with the attention to detail on the doors, for example, painting the silver screws black.
Would totally recommend

We were looking to get sliding doors with Crittall effect bars installed and a roof light.

We were dealing with a really unhelpful person, who we found particularly rude and felt they were condescending to my wife.

We had the quote in place and were ready to press the button to proceed, however getting any sort of detailed information, for us to allow the builders to proceed, was extremely difficult.

Upon saying we were potentially going to have to look else where we were told we were sending threatening emails.

The up shot is we didn't feel safe/comfortable enough to spend money with 1st folding and decided to go with another company.

****As an update here they are now threatening legal action for a negative review.

I guess you never know how good your choice of bifold company was until a few years down the road when something goes wrong.

So 5 years in and I’ve got a gap between the door and frame and cold air blowing in. After a call to the office and agreeing an appointment time a guy turns up 1st thing this morning.

After a few minutes he diagnosed the problem as a broken hinge and shrunken seal. 1/2 hour later he’s replaced the hinge and sorted the seal, he also replaced the handle which had a dodgy spring. All under warranty.

Totally amazing service.

I am so pleased I went this company.

So if your in the market for Bifolds then look no further!

Excellent customer service. I cannot fault this company for their professionalism
and efficiency. Would definitely recommend.

The engineer visited to check on a small problem with our sliding doors - really decent chap - managed to fix on the day and left doors in fully working order - great service!

We’ve just had our second glazing installation completed on our kitchen extension, both with 1st Folding Sliding Doors, and are so happy we went with this company.
Yan and his colleague installed our glass roof and sliding doors, and then the husband and wife installation team visited this week, to install our heritage French doors, and a fixed window and heritage single door.
Both teams were brilliant. The quality of the fitting exceptional (so much so my builder commented that the work was the best he had seen in years) and we are so happy with the result.
Special thanks to the husband and wife team, who visited on Sunday to make sure we had the job finished as soon as possible. They were super friendly and exceptionally professional. A real credit to the company.

We are now 8 years into our 10 year guarantee and over those years we have had great service. Recently, we had a locking mechanism problem and whilst solving the problem, the engineer pointed out that one of our hinges had a crack and we hadn't noticed. A new hinge has now been fitted as part of the guarantee and a thorough cleanout of the door was done as well. Excellent customer service from a very good company.