24/7 Fitness (UK) Avis 

337
•
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Been a member for years but they've cancelled their public performance license and we have this awful AI slop (if there is even that on, regularly on the weekend it's silent), the TVs just running on... Voir plus

Noté 4 sur 5 étoiles

Great gym and convenient distance, however real shame about new class timetable. No variety or much classes. Dont know why they had to transform the whole studio to hyrox when they could have left hal... Voir plus

Noté 1 sur 5 étoiles

Kidderminster 24/7 gym dirty , run down , equipment in need of serious replacement, smelly mats like sweaty feet. Members of staff haven’t got a clue about good customer service. Avoid avoid avoid don... Voir plus

Noté 5 sur 5 étoiles

I love this gym (Redditch) I had really bad anxiety when first starting out however I feel really comfortable here. Lots of different machines and lots of free weights and various equipment so you’re... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre de fitness

À propos de 24/7 Fitness (UK)

Écrit par l'entreprise

Why 24/7 Fitness:

  • 9 Convenient locations with onsite parking
  • Wide range and volume of equipment
  • Multiple sites with ladies-only sections
  • Fantastic value for money
  • Classes included
  • Personal Trainers

Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

337 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,1

Tous les avis

(337)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good gym good equipment and always…

Very good gym good equipment and always clean. Has really improved since the new gym manager took over

28 novembre 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Thank you for sharing your feedback James!

Thanks,
Team 24/7 Fitness

Noté 5 sur 5 étoiles

Perfect PT

Kelly is the best PT I’ve ever had, motivates, encourages without being pushy. Always mixes up sessions & on hand to provide lots of hint & tips for all exercise & nutrition.

26 octobre 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Thank you for sharing your feedback Clo!

Thanks,
Team 24/7 Fitness

Noté 5 sur 5 étoiles

FANTASTIC!!

FANTASTIC!!

I’ve been training for nearly 40 years, in gyms all over the country.

This is the best gym I’ve ever used.

Mic drop.

23 novembre 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Thank you for sharing your feedback Matt!

Thanks,
Team 24/7 Fitness

Noté 3 sur 5 étoiles

Has everything you need equipment wise

Has everything you need equipment wise. And a great monthly price. However, could do with being more spacious as machines are very close together. And more motivating louder music.

6 novembre 2024
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Réponse de 24/7 Fitness (UK)

Thank you for sharing your feedback Lauren! We will pass this on to the management team for future reference.

Thanks,
Team 24/7 Fitness

Noté 1 sur 5 étoiles

Booked a day pass when I got there told…

Booked a day pass when I got there told it had expired but my partners didn’t expire so had to pay agen but was ok

30 octobre 2024
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Réponse de 24/7 Fitness (UK)

Sorry to hear this, there can be some nuance with timings of day pass and arrival.

We'll get in touch with you directly to resolve this matter.

Team 24/7

Noté 5 sur 5 étoiles

Yearly review

I have been going to 24/7 Kidderminster for over a year and have just re-newed my yearly membership. The equipment in the gym are always in good condition and lately improving with getting new equipment to try. The staff are very friendly and Hayley always very helpful if I ever have a question about something.
Would recommend the gym to my friends and family!

13 novembre 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Thank you for your loyalty Courtney! We're happy you're enjoying the facilities.
Shout if you need anything!
Team 24/7

Noté 1 sur 5 étoiles

Really weird vibe with all the neon…

Really weird vibe with all the neon lights, felt like being in a nightclub at 10am. Showers were grim and didn’t lock, won’t be going back

30 octobre 2024
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Réponse de 24/7 Fitness (UK)

Hi Stephan,
Thank you for taking the time to review our gym.
Decor is subjective and it's understandable that our style isn't to everyone's tastes. We like to inject a bit of fun and be a little different.

In terms of showers, we'll investigate this with the gym staff.

Team 24/7

Noté 1 sur 5 étoiles

Customers are Company keys in this…

Customers are Company keys in this burwood Gym I will highly recommend not to join this Gym couple of my friends they got ripped off what they say they don’t do charging too much fees once you make direct debit with them customer Service behaviour absolutely, really bad gym staff announcing and swearing towards Gym uses just because they’re not putting the weights back they do have a lot of issues in this Gym. They won’t see my face anymore oh my friends. this is Gym is a rip off.

22 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Equipments

Equipments, cleanliness top notch

10 octobre 2024
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Réponse de 24/7 Fitness (UK)

Thank you for the 5 stars Faith, we're happy you're happy!

Noté 1 sur 5 étoiles

Access Denied 4 times in one week

4 times this week I tried to gain access and was denied. The first 3 times were during manned hours so staff were able to get me in and resolve the issue with the app. Each time I was promised that my pin/QR code would work and there was no clear reason for it not working.
Today, after leaving work and heading there in the afternoon. Same thing happened again and it's unmanned and no direct way to resolve it. I had to come home. I'm back at work on Monday. No guarantee I'll be able to gain access. I'll cancel and go back to my old gym. Had no issues with access and I could workout 24 hours, 7 days a week.

I like the gym and it's closer to home. 5 extra minutes of driving to my old gym isn't bad at all, after this experience.

13 octobre 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Hi Andre,

This isn't common practice so there must be something wrong, we've escalated to the management team, we're all ready to jump on this when we can speak to you directly.

Can you please get in touch either via reception or by accepting our request to get your contact details?

Team 24/7

Noté 3 sur 5 étoiles

I work away from home quite a bit and…

I work away from home quite a bit and enjoy doing spin classes, I did the Tuesday evening spin class first of all and I didn’t enjoy it at all. Didn’t feel motivated and the instructor was late for the class. I left the gym feeling like I hadnt worked out at all.
However, I went to the Thursday spin class too and that was amazing. I got the workout I needed and the instructor was very motivating!!

27 septembre 2024
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Réponse de 24/7 Fitness (UK)

We're sorry to hear the instructor was late on that occasion. Unfortunately these things can happen.
We're happy to hear that the next spin class was amazing, let us know if you need anything!

Team 24/7

Noté 5 sur 5 étoiles

Great gym

Great gym, very friendly, nice and clean and loads of equipment.

22 septembre 2024
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Réponse de 24/7 Fitness (UK)

Thank you for taking the time to give us a shout out! We really appreciate your kinds words.

Team 24/7

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff
Polite good environment

5 septembre 2024
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Réponse de 24/7 Fitness (UK)

Thank you for the 5 stars!

Noté 5 sur 5 étoiles

Nice clean gym

Nice clean gym, loads of equipment and staff are super helpful

2 août 2024
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Réponse de 24/7 Fitness (UK)

We're happy you're enjoying the gyms, let us know if you need anything.

Team 24/7

Noté 3 sur 5 étoiles

Good range of equipment,it’s a little…

Good range of equipment,it’s a little tired but perfectly functional.
Weights an all put away in the correct order which is excellent,the ladies behind reception are fantastic and very helpful.
The only real negative is the disabled facilities, shower etc is out of order and as an amputee using the normal shower is incredibly difficult and I like to workout before work so showering is a must, I have spoken to a member of staff and I am hopeful this will be resolved

7 août 2024
Noté 4 sur 5 étoiles

I came on a day pass with my son who is…

I came on a day pass with my son who is a member to make sure he was doing things properly I was impressed with amount of equipment on show if I lived closer I would join but I am a member of a gym close to my house

25 juillet 2024
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Réponse de 24/7 Fitness (UK)

Hi John,
Thank you for taking the time to review our gym; we appreciate it.
Is there anything we can improve? We noticed that we're one star off 5?
Team 24/7

Noté 5 sur 5 étoiles

Great session today

Great session today! It’s a clean friendly environment to train !! Everything you’d want the only thing that’s missing for me is the classes.

23 juillet 2024
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Réponse de 24/7 Fitness (UK)

Hi Sonia, thank you for taking the time to review the gym. We're pleased you're happy with your experience!

Team 24/7

Noté 2 sur 5 étoiles

Alot of machines not working

Alot of machines not working

22 juillet 2024
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Réponse de 24/7 Fitness (UK)

Hi Lynsey, thank you for taking the time to review the gym.
We apologise for any inconvenience. We work with suppliers to get machines up and running as quickly as possible, but due to strict regulations for health and safety and parts, there can sometimes be small delays.

Team 24/7

Noté 1 sur 5 étoiles

You really do get what you pay for

You really do get what you pay for. There’s a limited amount of machines and they’re poorly maintained. After my first visit to the gym I knew this wasn’t for me, I cancelled my membership so I could find a proper gym with a larger selection of equipment that doesn’t have ‘out of use signs’ on. I paid £20 for the month and now I’ve been taken off the access page as I don’t have a ‘valid membership’ due to cancelling. That’s absolutely fine I don’t want access to this gym anyway when JD Gyms up the road have pay £10 for your first month offer. Just think it’s a bit unprofessional that nobody has replied to my email about getting a refund as I’m not happy with my membership and cancelled straight away. Keep the £20 and put it towards fixing the out of service equipment lol

14 juillet 2024
Avis spontané
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Réponse de 24/7 Fitness (UK)

Dear Chelsea,

Thank you for taking the time to review our gym.
We'd love to hear more about your experience with us so that we can understand what we can do better.

What we will say, however, is that we tend to have a different model from the budget gyms. We, therefore, do not fill them as much as perhaps a Pure or a JD, so we're surprised to hear about this.
Perhaps you went at the height of peak hours, which is when the gym is at its busiest. This you'll find at any gym, and we'd go so far as to say the likes of JD and Pure can be even busier.

In terms of out-of-use machines, just so you're aware of how it works, if a machine stops working, you must contact the manufacturer to find a resolution. Say if it's one part that needs replacing, we have to wait until it's available and there's an engineer to fix it. This can cause delays that are outside of our control.
We don't like to take machines out of use for our members, but when it's a health and safety issue, the proper precautions have to be taken into account.

In terms of your single-month membership and cancellation. We'll get in contact with the club and get an understanding of what happened.

Team 24/7

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