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Pathetic Experience with A1 Travels – Never Again!

We booked a bus from Bangalore to Tirukoilur, with our scheduled boarding time at 7:50 PM. However, the driver called us around 7:10 PM saying that the bus was already waiting and that the departure time was 7:30 PM.

We hadn’t even had our dinner, so we immediately rushed to the boarding point. After reaching there, we waited for more than an hour. We tried calling the driver multiple times, but there was no response.

We then contacted the manager, who informed us that the bus had been involved in an accident near Shanthinagar and was at the police station. They assured us that the issue would be resolved quickly. However, it took another hour before we were finally able to board the bus.

Things got much worse after we crossed Krishnagiri. The highway patrol stopped the bus and checked the driver — he was found to be drunk. The police started their investigation. Initially, we thought it was only one driver, but when the police checked the second driver as well, he was also found to be drunk.

We were stranded on the highway for around an hour, after which the police took the bus to the station and registered a case. We then had to wait for another driver to arrive, which took another hour.

Overall, what should have been a simple journey turned into hours of waiting, frustration, uncertainty, and a serious safety concern. Having both drivers allegedly driving under the influence is completely unacceptable and puts passengers' lives at risk.

A big salute to the Highway Patrol and the Guruparapalli Police Station officers for taking the matter seriously and ensuring passenger safety. Their intervention was the only reassuring part of this entire experience.

I strongly recommend avoiding A1 Travels. For a safer and more reliable journey, I would honestly suggest considering a government bus instead.

Never booking A1 Travels again. Extremely pathetic experience.

Extremely disappointed with A1 Travels. The bus did not stop at the designated pickup point mentioned during the booking; instead, they stopped more than 100 meters away. When I questioned this, the crew was rude and argued with me, asking where I was and falsely claiming the bus had waited at the exact location. I was waiting right at the specified spot the entire time and literally saw the bus drive past without stopping. Terrible customer service, highly unprofessional behavior, and zero accountability. Definitely not recommending them.

Worst Experience with A1 Bus Travel: Kozhikode to Thiruvananthapuram September 2026

I am extremely disappointed with this bus service very bad experience😭
The Bus body parts vibration sound irritating can't sleep .Due to the water leakage in the AC we were not able to sit. Not prefering the travels for long travel Very bad service. Dont ❌❌❌use this travels.

Very very bad service
Very rude staff
Delayed more than 3 hr
Dont know how to behave

Its a worst experience. I traveled from bangalore to kerala on the A1 bus and the experience was too worst. The seats are not cleaned and there were lots of mites and insects and mostly everyone got itching and allergy. And for the first 3 hours they took everyone in an another bus(That bus was not properly cleaned and its an completely sitter bus).Then what is the purpose of booking sleeper and semisleeper seats?
And when we asked regarding this thing the driver (who was drived the bus for first 3 hours)was not at all explaining anything clearly and he was shouting over the passengers.
Basic cleanliness and proper maintenance is neccessary for a long distance bus journey. This is the first time we are facing very disappointing experience from A1 travels.

Worst experience
Ac not working
Single driver
No response to complaints.
No helper
No maintanence of bus
Never book in A1 Travels

Extremely disappointing experience
I traveled from Mys to Trivandrum on the A1 bus, and the experience was honestly terrible The seats were not properly cleaned, and there were a lot of mites/insects in the seats, which made the journey extremely uncomfortable.
On top of that, the bus clearly hadn’t been properly serviced, and it eventually broke down during the journey We had to waste 2 hrs because of the breakdown
Basic cleanliness and proper maintenance should be a minimum for a long-distance bus service Very disappointing experience and definitely something the management needs to look into

Nice experience super fast Drive and Time save 1hur!!!

Very roud bus driver & staffs

Also no AC

I would like to bring to your notice my disappointing experience with A1 Travels. I had booked a bus from Ernakulam to Coimbatore on 17.05.2026 scheduled for 01:15 AM. Unfortunately, the bus arrived only at 02:30 AM without any prior intimation regarding the delay to the passengers.

The most disappointing aspect was the complete lack of customer support and communication, which creates serious dissatisfaction and discourages passengers from choosing this travel service again.
Firstly, the contact numbers provided through WhatsApp were mostly switched off, except for the driver’s number. Although the driver’s phone was ringing, nobody was willing to answer the calls. Secondly, the chatbot link provided was not working. Thirdly, there was no live tracking facility available for the bus.

Moreover, the amenities promised by A1 Travels, such as bedsheets and charging points, were in poor condition. The bedsheet had a very unpleasant odour, and the charging point was not functioning at all. Even after repeatedly trying to contact the support team, nobody attended to the issues inside the bus.

After reaching the destination and struggling throughout the journey, I asked the driver about the charging port issue since mobile connectivity is extremely important, especially for someone new to Tamil Nadu and dependent on maps and tracking services. Shockingly, the driver replied that the charging port had not been working for the past few weeks.

This was my overall experience while travelling with A1 Travels. On behalf of fellow passengers, I feel responsible for sharing this experience with my colleagues, friends, and family so that they can think twice before opting for A1 Travels in the future.

I sincerely hope no other passenger has to face such an unpleasant experience in the future. Please be cautious while choosing A1 Travels for your journey.

Thank you.

A basic facility of mobile charging is not working.. MANAGEMENT doesn't bothers

They dropped me off on the way and said it was a bus mistake.

Didnt call when the bus departed. Office behaviour was very rude and aggressive

I would like to register a strong complaint regarding my recent bus travel boarding issue, which caused me significant personal stress and last-minute inconvenience.

As I stay nearly 50 km away from the regular boarding point at Salem Kondalampatti, I requested the driver to allow me to board at Mettupatti Toll Plaza, which is the nearest and most convenient boarding hub for passengers from Vazhapadi and Attur. In fact, this is my usual boarding point for Chennai travel with most operators. Even last week, I travelled on the same A1 bus service and was picked up at Mettupatti Toll Plaza without any issue.

However, today’s driver (+91 86106 36085) refused to pick me up at Mettupatti Toll Plaza and forcefully insisted that I must come to Salem Kondalampatti, otherwise no pickup would be provided. This was informed to me only at 10:15 PM, leaving me with no proper choice. I was forced to urgently arrange a taxi, travel more than 50 km, and rush to Salem just to avoid missing my journey.

After reaching Salem and boarding the bus calmly, I was surprised to see that several other passengers were picked up at Mettupatti Toll Plaza itself. This clearly proves that my request was valid and could have been accommodated. Because of this unnecessary refusal, I had to travel over 100 km up and down, wasting both money and valuable time.

What made the situation worse was that when I reported this issue to the head office number, the concerned person neither understood my concern nor responded responsibly. It felt as though this inconvenience was created intentionally.

I have been travelling on this route for more than 20 years, and never have I faced such unreasonable and disrespectful treatment from any operator. This kind of behavior is highly unacceptable and should not happen to regular passengers.

I request immediate attention to this complaint and proper action to ensure such incidents are not repeated in the future.

Worst service provider name is A1 , parcel service is very very poor , especially Kerala , kollam town branch staff behaviour, the staff definitely close this firm

We had worst experience,it s not following the exact time and the bus was poor maintenance.it was not suitable for family

I travelled from Bangalore to Iritty on 12th March 2026 bus no. KA 51 AG 1265
It was the the worst bus travel ever in my life. I was scared to even closs my eyes for a second let along sleep. The ride was a complete disaster. The driver was very careless. Not driving for the comfort of the passenger but just wants complete the trip. I will not choose this bus even if they give me a free ride or even pay me for riding on it. Please do not book this unless you have a death wish🙏🏻

Not even worthful to give atleast 1 star. Very worst travels in my life ever. We booked back seat and it was horrible already. So we asked for a seat which is vacant. But they didn't allowed us. That's fine. We were sleeping and in the mid of night they put sudden break, dont know weather they slept while driving or not. Me and my kid flied and we got hit from above and then came back. It was a big hit for us. We thought we went through an accident. But this was only happened for back seaters. When we complained to them they didn't mind and we asked for a tea to get free from that shock. Bcz we were feeling to vomit after that big hit. They didn't stopped. Very very sad travels. Never ever suggested

Nice experience

*Service Number* : BAN - ADR
*Bus No* : PY01CZ2656

Travelling with Beg bugs army.Never book ticket with A1 Travels.