Abbey New Homes Avis 

From what started as a curiosity on visiting a new build accommodation; we were totally sold by the expert advice and support of the sales team, especially our dedicated sales advisor Zoe. Her support and empathy at listening to the customer was in great contrast to the horror stories you hear. Zoe kept in contact with us weekly, even when there was nothing to add. She accommodated every wish we for the property design and furnishings plus our many visits from early morning, to late evening and even weekend site visits, many unannounced where we would just turn up . Moreover she gave us every confidence that we were making the right choice for our biggest life choice. We can not wait to move into our forever home. Thank you Abbey but more importantly thank you Zoe (and Heather who was also so helpful when was Zoe not around). Without them we would not have pushed forward with the sale or be writing this review. Regards Shaun and Jo

We’ve recently moved into our new home at Kings Green, Upminster and are very happy so far.

Akash, Julia and Caroline in the sales team were fab! approachable and helpful at every stage, and made sure the process went smoothly.

The real highlight has been the site managers Matt & Ed who have been absolutely outstanding. Nothing has been too much trouble for them — they’ve genuinely gone above and beyond and done everything they can to make sure things are sorted. They’re always responsive, easy to deal with, and clearly care about getting things right.

Matt and Ed are a real asset to the Abbey Homes team, and their support has made a big difference.

Thank you team - Claire &James

"Exceptional service from Dean and Cathy at the St Albans site! They are incredibly professional, responsive, and helpful. We are one of their first buyers at this site. They made our first house purchase smooth and successful. Five stars!"

As a first-time buyer, the whole process of purchasing a new home can feel overwhelming—especially if you’re unsure who to approach or what steps to take.

The team at Royal Garden, Abbey New Homes made this journey genuinely stress-free!

A special mention to Teresa and Curtis, who have been absolutely fantastic throughout. They are incredibly prompt, professional, and always available to help.

From basic boiler settings and understanding the electrical systems to advice on taking care of the turf, they helped us with everything. No question ever felt too small.

Even when something is outside their direct remit, they are more than happy to signpost and redirect us to the appropriate people, which is incredibly reassuring for new homeowners who haven’t been through this process before.

Their commitment to customer satisfaction really stands out.

Teresa and Curtis are truly an asset to Abbey New Homes and a testament to the hard work their team puts in to ensure buyers feel supported.

Abbey New Homes - please give the them a massive bonus if you haven’t already… and maybe a few extra days of annual leave too!

Highly recommended!

We purchased our Wingham property in Houghton Regis just over two years ago and initially loved the home. The room sizes were impressive and it felt like the perfect family house. Unfortunately, our experience with Abbey Homes since moving in has been extremely disappointing.

At the time of purchase, we were clearly informed that we would be entitled to a one-week snag list after moving in and a final two-year snag inspection. One week after completion, the site manager contacted us requesting our snag list, which we provided. In November this year, we contacted Abbey Homes’ customer service to chase the long-overdue two-year snag inspection. We were then told we were not entitled to one and should have reported issues as they arose. This directly contradicts what we were told when purchasing the property. Abbey Homes have since gone back on what was promised.

Over the last two years, several issues were raised verbally with the site manager, trusting that they would be addressed at the two-year stage as advised. These include, but are not limited to:
• Carpet on the stairs not fitted correctly
• No access panel to the utility room
• Dents in the flooring
• An uneven kitchen floor (confirmed by an Abbey Homes contractor)

There are numerous other defects, but these were intended to be formally raised at the two-year snag inspection — which Abbey Homes are now refusing to honour.

We have also experienced serious issues with the heating system. When we were left without hot water, Abbey Homes refused to send a Gas Safe engineer, forcing us to arrange our own. That engineer identified faults with the boiler installation, including the absence of a magnetic filter. This was reported to Abbey Homes and again dismissed. We are now experiencing further issues with bathroom extractor fans pooling water — a problem also affecting our neighbouring property — which we are expected to resolve ourselves.

Abbey Homes’ aftercare has been wholly inadequate. Promises made at the point of sale have not been honoured, defects have been ignored, and responsibility has repeatedly been passed back to the homeowner.

If you are considering buying an Abbey Homes property, ensure everything is in writing. Based on our experience, verbal assurances mean very little, and Abbey Homes do not stand by their word or deal appropriately with post-completion issues.

A big shout out for the team at Abbey Homes at Wellington Gardens in Walmer, Deal on making my recent purchase go smoothly. A special mention to assistant site manager for his calm manner of dealing with any issues quickly and more importantly ensuring that I was happy and settled.

We recently bought our first home with Abbey New Homes and we couldn’t be happier with the whole experience. From start to finish, communication was excellent — everyone was very friendly, approachable, and always happy to answer any questions we had, which made the process far less stressful as first-time buyers.
The quality of the new build is very good, and on the rare occasions we did have any issues, they were resolved quickly and efficiently. Our site manager Ben has been absolutely amazing. He was extremely responsive, proactive, and made sure any problems were sorted promptly, which gave us great peace of mind.
Overall, we’ve had a really positive experience and would happily recommend this developer to anyone looking to buy a new home.

We purchased a new home Wellington gardens Walmer. From sales front end ( Zoe and kate) to resolution of the minor issues after moving in (Simon) we've been dealt with by incredibly experienced staff.
Location, site design, property build all first class

Good home, good price and value. Very speedy buying process as a first time buyer and the sales team and on site manager have been very helpful and responsive. No snagging issues except kitchen cupboard and drawers which are currently being fixed. Would recommend this developer.

Big thank you to the Sales team, site managers and people on site at Chestnut street. All have been very helpful when moving into our new home and were quick and efficient when I came to the very few small snags we had. Great team would definitely recommend!

I cannot explain how supportive these ppl have been to me. I am single, and I purchased the house. I had a lot on my plate with full time work, Teresa and Mick the team has been so supportive from first meeting till even almost a month after moving. Teresa helped me with the purchase and site manager Mick has been there every step of the way with all the questions I had, and I had a lot of questions :) . I dont know much about houses, but everything was clearly explained to me, any questions i was able to approach him without issues. I can say, even post purchase Mick and Teresa ,the team is still looking after me. As a single person, for me customer care has been excellent and even more i feel am looked after. I cannot thank them enough.....
I highly recommend this team and the site for single ppl or any families looking to move ,as you will be looked after. You dont get this with other builders.

I would like to express my sincere appreciation for Mr. Michael Pinny, the site Asst Manager at Abbey Homes, Royal Gardens, Wixams. From the very beginning, Michael has been exceptionally professional, approachable, and committed to delivering high-quality work.

He is always available to answer questions, address concerns, and guide us through every stage of the process with clarity and patience. His attention to detail, proactive communication, and genuine care for homeowners truly set him apart.

Thanks to Michael’s dedication and expertise, our overall experience with Abbey Homes has been smooth, reassuring, and extremely positive. He is a credit to the company, and we are genuinely grateful for his support.

Highly recommended!
From plot 172

Although there was no homes available for me, the woman in the sales office was very welcoming and helped to explain all my options. She has shown me alternative options to a first time home that I wasn’t fully aware of and given lots of other advice.
Great experience!

I recently purchased a home at Arcadia Park in Aylesbury through Abbey New Homes, and I couldn't be happier with the entire experience. From start to finish, the team made the process smooth, transparent, and genuinely enjoyable.

The sales team representatives, Barbara and Chloay, were absolutely amazing. They were incredibly supportive during the house viewings, answering all my questions patiently and providing detailed insights into the properties. Their guidance throughout the completion process was top-notch – they kept me informed every step of the way, handled paperwork efficiently, and were always just a call or email away for any concerns. Their professionalism and kindness really stood out, making what could have been a stressful time feel reassuring and exciting.

Equally impressive were the site team personnel: Ian, Nev, and Henry. These guys were fantastic during the home handover and beyond. They were prompt in addressing queries, whether it was fixing minor snags or providing demonstrations of the home's features. Their responsiveness was outstanding – no matter the time of day, they got back to me quickly and resolved issues with a smile. Nev is truly supportive gentleman, and his kindness made the transition into my new home so much easier. It's clear they take pride in their work and genuinely care about customer satisfaction.

Overall, Abbey New Homes exceeded my expectations. If you're considering a property at Arcadia Park, I highly recommend them. The quality of the build, combined with such a dedicated team, makes this a five-star experience. Thank you to everyone involved – you've made this a home I'll cherish!

All round fantastic customer facing and caring service!
From start to finish the level of care and needs of purchaser we’re at the forefront of all aspects of the sale. Understanding and knowledge of the exchange process and the delays that can occur were dealt with compassion to reassure us that everything was OK and we wouldn’t lose the purchase.
The sales office staff went above and beyond to make everything right and for us to feel like part of the family during and after the sale was complete to after we’d moved in.

We've recently moved into our new home on the Kings Green development in Upminster. As expected when moving to a new build property there have been some minor snagging issues, but our Site Manager Matt and his assistant Ed have been very attentive to all of the issues we have raised and addressed each one very professionally. We have been very impressed with the service provided and have had confidence that the issues we have reported will be dealt with effectively.

We recently bought our new home from Abbey New Homes in Sittingbourne (Chestnut Grove), and the whole experience has been fantastic from start to finish.

The sales ladies were amazing especially Marina she was so friendly, patient, and genuinely helpful throughout the whole buying process. They made everything feel easy and kept us updated every step of the way.

Since moving in, the site manager and builders have been nothing but helpful. Any snags we’ve had have been dealt with quickly, and they’ve even helped with a few things they didn’t need to which really shows how much they care about their buyers.

We’re so happy with our new home and can’t thank the team enough for all their support. Would definitely recommend Abbey New Homes to anyone looking to buy a new build in the area.

Excellent experience with Abbey Homes. The process from start to finish was made extremely easy for us as first time buyers. Teresa was amazing and helped us through the process step by step. We couldn’t have dreamed of a better first home for us and all i can say is thank you. Would definitely recommend!

We recently moved into our first home at Royal Gardens development and couldn't be happier. All the staff were incredibly helpful throughout the process, especially Teresa and Grant, who made the experience as smooth as it could be. The site team have been great to deal with, and snags were sorted promptly. The house is perfect and the area is a lovely place to live.

Nev, Ian and Henry the Site Managers of our development have been amazing! So helpful with any questions and any diy jobs that need advice, which is great for first time buyers and always friendly and cheerful. There has been a few minor issues in terms of final touches to the property and some issues with site staff parking in resident spaces during the works, however overall it has been a pleasant experience and we are very happy with our property.