Abbey Wealth Avis 966

What great service, Abbey Wealth exceeded my expectations!

Lovely guys to work with, friendly, professional, great service

Since 2009 I have been a client of Abbey Wealth they have continued to provide great advise on my investment and pension and since the change of ownership and the return of Ms Ross I have seen an improvement with communication and I am happy with my new adviser who has taken a look at my investment and pension with a fresh pair of eyes.
I look forward to hearing from the team regarding my last email and conversation with them.
I appreciate their attention to my Pension and investment , I hope to receive my payments promptly but I am also aware that Abbeys turnaround times are determined by the providers involved and delays are not their fault. I have seen in the comments below and completely disagree.
This company has enhance their services and meet customer needs effectively.

My grandparents had some recent issues with their investments I would like to praise Abbey Wealth for their kind support through the process.

Great service in portfolio management and the financial advice comes from a solid experience base. Will use again.

I’ve been very fortunate to come across Abbey Wealth, customer service alone is a 5 star they keep you informed of everything x I was extremely happy with all my investment advice .
They look after me like family & in a day and age full of answer machines & live chat to speak to a person & they call back .
Cannot recommend them enough x

Appreciate there have been some recent challenges but these haven't affected the service I've had. Prompt and efficient as always. Thank you.

Very knowledgeable.
Great service received.

I have been working with Abbey Wealth for just over two years now and there level of service and advise has been fantastic from regular catch ups to managing my transactions smoothly. I would happily recommend these for any financial assistance you require.

Phil gave me great advice with regards my future and my money. Made me feel comfortable, no heavy sales and the right advice. Great man, great company .

Very professional and friendly. Simply recommended

Very helpful and even through difficult times abbey wealth has come out on top.

My advisor has been available and is easy to communicate with.

Fantastic service, with really helpful and genuine advisors - thanks Abbey Wealth!

I have been using Abby wealth for a few years now to look after my investments, always got great advice and the client services team are amazing contact me when they say they will, give me all the info I require and need. Couldn't recommend highly enough.

Since September 2023 Abbey Wealth have failed to communicate with me properly. Neither their Financial Adviser, Customer Services or Complaints Service respond to my emails. Due to their failure to act on requests from my Pension Administrator I have received my quarterly payments several weeks late which has caused me financial problems. This Company should not offer services because they do not provide any.

Abbey Wealth have never been more than average but have managed to do what I’ve required despite the high turnover of financial advisors (probably not unusual for the industry) and with some heavy lifting by myself. However since the start of 2024 they have completely imploded with mass resignations of advisors and a back office seemingly overwhelmed and largely incompetent. What has really appalled me is their inability to take responsibility for lapses in normal service and the arrogance in their responses to any questions about these lapses. I have another new advisor for the last few months but the back office is the same. This time I won’t wait to see if things will improve and I will terminate my relationship with them.

I remain a client of Abbey Wealth, despite having raised a pending complaint against them with the Irish Ombudsman for their services. My ‘faith’ in them arises from past good experience. Since the first quarter of this year, I have not had good experience. My past and recent/current experiences seem to be reflected by other reviews here; generally good or excellent before early 2024, almost entirely poor more recently.
Despite keeping a close watch on Trustpilot, I have held back from writing this review until now because I have hoped for a return to pre-2024 performance. However, my most recent experiences have prompted me to write this.
In February of this year, I received an email from the ‘Head Office of CEO’ of Abbey Wealth, telling me of planned changes and that my Wealth Manager (Advisor) had left the organisation, but that a new Relationship Manager would be assigned soon. The same email advised me that the Advisor’s Fee which I pay to Abbey was to be reduced, with effect from June 2024. Having confirmed that the reduced Fee was not to be associated with any reduced service or any other changes (I was actually assured that the planned changes would “add value”), I waited to hear of or from my new Relationship Manager (Advisor) and for the Fee reduction to be implemented.
After a few months, when I had heard nothing on either matter, I followed up. To cut a long story short, my Fee reduction was eventually implemented in October and my second new Adviser has recently begun to restore services to their pre-2024 levels; although there is still some way to go. Meantime, I have taken a greater interest in my pension portfolio than I had previously, to compensate for the lack of oversight and advice that I was receiving. That interest revealed some performance concerns.
It appears to me that the ‘planned changes’ about which I was advised in April, caused a disruption in Abbey Wealth’s organisational competence and capacity from which they are struggling to recover. My tangible evidence of that is the overdue implementation of their promised Fee reduction, despite repeated assurances of action, and the time taken to assign a replacement Advisor. Abbey’s proposed resolution of the Fee matter is what prompted my escalation to the Ombudsman.
Ordinarily, I may have let matters run their course with my complaint before sharing my experiences in this review. However, today, Abbey have accused me of making derogatory comments towards them or about them to others. They have also suggested that I have shared with ‘third parties’ information that I am not “allowed” to. I have done neither of these things and can only assume that they are attempting to discredit me in my complaint against them - a highly unprofessional tactic.

Abbey Wealth does not even deserve one star. My simple request to withdraw some cash from my Abbey Wealth account has dragged on for months. This is due to their disorganisation, bureaucracy, inefficiency, and perhaps because they stand to gain by delaying my legitimate cash withdrawal request. I am currently arranging a legal claim for compensation. Stay away from Abbey Wealth and their partners (iPensions & Utmost) if you value your savings.

Financial adviser just vanished. Then a new one. For the last three months, I keep asking to invest my money. I know what I want. Nothing is happening, but they’re happy to charge the yearly managment fee… for doing nothing. Just losing money with them so far. Not even considering inflation. I do not recommend this company at all.