abc ivf Avis 

It was amazing experience and I am so happy with you guys

Avoid this company!

I was looking for fertility providers as me and my husband has been trying for nearly 4 years and were unsuccessful. We booked in for a scan and consultation with ABC. Their criteria is a BMI of 30, aged under 39 and a good ovarian reserve. At the scan they noticed I had low number of follicles but they perfomed an AMH test which came back satisfactory so it was advised they would need to attend an MDT meeting to see if they could proceed.

I waited to be told they could proceed and they would do an in depth discussion on the day I’d booked for my consultation with a nurse. I spoke with a nurse over zoom who initially went into the negatives of IVF and telling me she had to give me realistic expectation which I understood. She then mentioned I couldn’t go over a BMI of 30. I then explained I wouldn’t as I’d had bariatric surgery to be able to get myself to a healthy BMI to be able to even start IVF process and she said well done and that was the end of that. Then towards the end she explained someone would call me in regards to moving forward.

I then waited for my coordinator to call and when they did they explained my Nurse Katie has said she wants to speak to the consultants about my gastric sleeve. This was not on the questions for IVF or the requirements but she wanted another MDT meeting. She then called me to explain the results of the MDT meeting as to where in her words ‘we need you to get a letter from either your GP, Gastro surgeon or a private company called birth company’ ‘we need them to advise on if it’s safe to proceed with IVF after gastric sleeve’ Katie said as soon as I got these letters we could proceed to treatment.

So off I went I got a letter from my GP who explained I was healthy but she has advised me to also get a letter from my gastric surgeon. I contacted my surgeon in Turkey and received a letter explaining I was ok to proceed.

I then passed all of this information to ABC who said they needed to have a 3rd MDT meeting about me. She had the meeting yesterday to then call me and again not give me a definitive answer on wether or not they could proceed. She told me they wouldn’t accept the letter from my gastric surgeon because he’s Turkish! They would just disregard that letter was her exact words. She then proceeded to tell me my gp letter stated they are not a surgeon. So I proceeded to ask, so you are willing to take pieces of advice from my GP letter but where my GP tells you I have recovered well from surgery and I should get a supporting letter from my Turkish surgeon you want to disregard this piece of information. Katie then told me I was shouting at her (I didn’t raise my voice, she was trying to talk over me repeating it was for my health) when I was trying to explain my feelings.

So now I wish to voice these opinions. Firstly you are a company dealing with emotional couples who are struggling with different aspects of fertility. I would never have been able to come for a private consultation had I have not lost the weight to get my BMI down, I am over 35 and you yourself have told me I’ve got a decrease in my eggs. I came to you to be told, by Katie, as soon as you get these letters you can proceed to start treatment. This was a lie because I got the letters and the goal post changed. When I tried explaining that to Katie she proceeded to tell me I was shouting. No the problem is you told a woman who is desperate to have her own child that the start was in reach and then you snatched it away! Absolutely shocking service. She also told me the lead consultant would call me yesterday evening or today and I am still yet to get a call from this sham of a company!

If you want an empathetic fertility company I wouldn’t use this one. If you want someone to respond to you in an appropriate time don’t use this company. In fact just don’t use them at all!

I booked an initial blood test with ABC IVF on 6th August 2024, followed by a virtual consultation scheduled for 15th August 2024. Unfortunately, the experience has been nothing short of frustrating and disappointing.

On the day of the consultation, we joined the call on time, but no one from ABC IVF showed up. We waited for 8 minutes, and when it became clear that no one was joining, we had no choice but to leave the call. Since then, we've been chasing them to get our reports, but the response has been abysmal—no one is willing to help us, despite the fact that we’ve already paid for the service.

To add insult to injury, when we finally managed to get through to someone, they had the audacity to ask us for more money! ABC IVF markets itself with the tagline "affordable IVF," but in reality, they seem more interested in squeezing every penny they can out of their clients. It's a shame that a company dealing with such sensitive and emotional matters would behave in this way.

What's worse is that they had our phone number and could have easily called us to join the consultation if they were late. But they didn't. It seems like they intentionally avoided contacting us so they could charge us again for the service we’ve already paid for now they wanted more money to provide our report which we already paid for .

If you’re considering ABC IVF, be warned: their commitment to customer service is non-existent, and they appear to be more interested in making money than in providing the care and support that patients need. Stay away unless you're prepared to throw your money away on fake commitments and poor management

ABC ivf in Bristol were amazing from the very beginning. I felt looked after and cared for and received helpful information at every step of the way to help me with the process.

What made our experience was the amazing Yemi. Such a caring and patient person.

Thank you for everything xx

My nurse Tanya has been very lovely and explained everything along the way, she’s overseen the treatment really well. Communication with the rest of the admin team has been timely and very good. At egg collection the medical team were incredibly lovely and caring and did everything to help me as I was quite ropey.

The staff are well experienced and so kind,explained all process.

Excellent service and care at ABC , would highly recommend.

Our Nurse (Penny) made the treatment process and the whole journey a breeze, given how much anxiety can develop around this sort of medical care.

The receptionist was a very welcoming lady to us during our numerous visits. Always with a smile on her face . Extremely helpful over the telephone.

I will certainly miss the staff at ABC Nottingham !

The staffs are very helpful and deep explanation of the process ,and more than that the price is affordable ..thanks for your great service

When starting our ivf journey we was very nervous, but abc ivf made us comfortable at every step. They went above and beyond for us! Now I’m sat with my 11 weeks old baby boy all thanks to them

I wish I could give more stars than this. The three ladies, Helen, Hayley and Victoria are all outstanding at their job and some of the most kind and empathetic people I have ever met. They really are the dream team. From the moment I entered the clinic, I felt relaxed and at ease, something that does not come naturally to me. They were there to answer all of my concerns and questions. As someone who struggles with new environments, Victoria arranged for me to look around Birmingham so I would know what to expect, she rang me to tell me the name of the nurse who would be scanning me that day and wished me luck. To some that may not sound important, but for me, it meant the world. I am so glad I chose Wolverhampton ABC. Although my time has journey with the clinic has ended on a high and a viable *touch wood* pregnancy, which I am over the moon about, I will miss the friendly faces of the team. If things hadn't had gone the way I'd have hoped, I wouldn't have wanted anyone else to have helped me to pick up the pieces. As a solo mum to be the support has been outstanding and I would recommend wolverhampton to anyone.
Thankyou so much ladies 🐝 all being well, I will be back ❤️

Booked an appointment everything went great spoke to a nurse 2 days later who requested a letter from my gp I had already sorted his out and asked where I needed to send it . Was told my coordinator would be in contact today or Tom and she would call me fast forward over a week later and still haven’t had a call . And still non the wiser to what’s going off won’t book with the company

Great experience
Would recommend to anybody looking

The staff were all amazing from start to finish. Myself and my wife had been to a consultation in another fertility clinic and the male doctor made us feel like the ivf process was completely out of reach for us. He emphasised cost and the treatment was far too expensive. The staff of ABC only mentioned cost when it was necessary but never made it look like that's what they cared about. We felt like their priority. They provided an affordable payment plan for our situation. The nurses were so knowledgeable and sensitive. Any males we had to deal with during our treatment were very nice and always professional so I never felt uncomfortable. I have recommended ABC to friends looking to go down the IVF route. Thank you to all the staff there

We have been trying baby for 8 years now and with no success we came in contact with the abc and process went smooth and staff were really helpful and guided us well through the process and now I’m a mother of 2 month old baby ☺️

Absolutely fantastic experience with ABCc the teams are all very friendly and professional, I was never left in the dark with any information, always had a point of contact and we now have our beautiful baby boy.
Can’t thank them enough!

I had an awesome experience with abc and it was a huge success at the end.

We had a really positive experience with Create that resulted in us having a healthy baby just under a year after starting our IVF journey with Create.

Starting our IVF journey was a daunting experience for us; the team at Create were all very helpful, informative and supportive to us throughout all stages of the process.

We would highly recommend Create to anyone experiencing fertility issues; the team at Create are brilliant and are experts in the fertility industry.

I can't thank the staff at ABC enough for their knowledge and support whilst I was undergoing fertility treatment. The staff were friendly and informative; I always knew what was happening with my treatment/medication and I felt supported throughout each of the three cycles I underwent. In particular the clinic were very supportive and willing to answer my questions when the first cycle ended in miscarriage and the second cycle had to be cancelled early due to poor response. Despite the challenges I experienced, the staff remained positive and tweaked my treatment plan which resulted in a successful third cycle and the birth of my first child. There would sometimes be admin issues from time to time but nothing major; all in all I'm more than satisfied with the experience I had here and would recommend ABC to anyone seeking fertility treatment.

From start to finish such a fantastic service and every one is so polite and understanding and patient with you , I now have my little miracle baby 👶 thanks to abc ivf