Prior to IRIS buying this company, everything was fine. Simple. But functional and working great. Including Customer Service. Now, it is a FAILURE!! They introduced a separate module where employees c... Voir plus
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Lisez les avis des autres
Just like the others have said, horrible customer service once the onboarding process has finished. Call the toll free number and you are instructed to leave a voicemail or create a support ticket. Me... Voir plus
I have been using these firm for than 10 years. I had some issues before but the most recent issue lead to this review. We had an issue with one account for direct deposit, that was fraudulent. Inste... Voir plus
Terrible since IRIS took over. They have insane amount of 'extra' fees, professional fee's and automatic inflation adjustments to your prices. Their customer service is a joke, you can never get anyon... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 2000, AccountantsWorld has been a leader in cloud software for professional accountants. By bringing control of accounting and payroll services back to accountants, we help accountants strengthen their client relationships and raise their profits. Today, AccountantsWorld offers a complete suite of professional accountant-centric cloud software for accounting, payroll processing, document management, client portals, after-the-fact payroll and practice management. AccountantsWorld never sells its products or services directly to accountants' clients. For more information about any of AccountantsWorld's cloud-based software, please visit www.accountantsworld.com or call 1-844-393-6127.
Coordonnées de contact
140 Fell Court, 11788, Hauppauge
- 1-888-999-1366
- marketing@accountantsworld.com
- www.accountantsworld.com
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AW is the only one for payroll providers!
I've been using AW for over 15 years and have always had incredible customer service with Carol. Her knowledge of the software and ease guiding me through unusual situations has been instrumental in our growth. AW is the way to go to provide payroll services!
Knowledeable
The best thing about this company is that every time I have had a questions and speak directly to a customer service rep, it is clear they have extensive experience with payroll and have been working for the company for many years. Todays call also resulted in me saving about $1,500/year by the representative looking at my account and realizing I could benefit from a different billing program.
Cindy was awesome and answered my…
Cindy was awesome and answered my questions and helped me navigate the software to answer future questions. She didn't make me feel like I was bothering her like other calls to Accountant's World. I felt as ease and happy to get my questions answered.
Cindy was most helpful…
Cindy was most helpful with my billing question. Friendly and knowledgeable. I also appreciated her expressing I could reach out any time but I did not have to because she was so thorough!
Cindy was very helpful and professional
Cindy was very helpful. She was courteous, professional and knowledgeable. She answered my questions and went the extra mile to inform me of the different options available concerning billing. I enjoyed speaking with her.
Cindy O'Dell
Cindy has been great. When I have needed anything billing wise she has been very helpful and thorough and is great with follow up! Thank you Cindy!

Réponse de AccountantsWorld
Far better software and getting better all the time!
AccountantsWorld is the best! We have had them since we started and have grown significantly. We tried another software for a couple years along with AW. It was too cumbersome and time consuming so we got rid of them!
Several of our clients came from the big guys but now won't use any other platform!

Réponse de AccountantsWorld
Carol Buchman
Carol Buchman
We called Carol late in the day to have assist us with getting set up on Payroll Relief. We expected to set up a time to go over all of our questions but Carol answered them all right on the spot. This quick service was crucial to meeting our deadlines. We sincerely appreciate the customer support in this situation.

Réponse de AccountantsWorld
Cindy is amazing
Cindy is amazing. She helped me through my billing questions, issues and corrections. She was very thorough. Followed up with phone calls when she said she would. Best customer service!! Thanks, Cindy!!

Réponse de AccountantsWorld
You can do payroll anywhere
The best part of Payroll Relief is that we can access our payroll where ever we are.
We have actually been sailing down the Nile River in Egypt while completing payroll for our clients.
As long as there is WiFi, we can do payroll. It makes our work so much easier.

Réponse de AccountantsWorld
Cindy reached out to me because she…
Cindy reached out to me because she noticed that based on our activity we can pay way less annual fees with a different subscription. I really appreciated the proactive stance she took. Then she helped me understand the price difference and benefit to our firm, she walked me through the process, and we were done in a few short minutes.

Réponse de AccountantsWorld
I have used Payroll Relief for over two…
I have used Payroll Relief for over two years now. I love this platform. The customer support has been great and I recommend it all the time when peers are looking for new payroll software. That other well known company just seems to get less and less accountant/bookkeeper friendly. I love that I can do all my clients on one platform!

Réponse de AccountantsWorld
Profitable Payroll Service
I have used Payroll Relief for a little over a month and have experienced the following: The client onboarding process is a breeze, and I am very profitable. Additionally, I enjoy the comfort of knowing that I am compliant with federal and state payroll requirements. I plan to switch all of my bookkeeping and payroll clients to Payroll Relief and Accounting Power this month. I wish I had made the switch a long time ago.

Réponse de AccountantsWorld
Payroll Relief is one of the best…
Payroll Relief is one of the best payroll processing software I have used so far. Very happy with client communication tools that are very unique among payroll processing software.

Réponse de AccountantsWorld
We love Payroll Relief
We love Payroll Relief. The staff was so helpful when we made the switch and the software is so great. Our clients love the employee portal and ability to enter their own information. We love being able to export information and use both the live and ATF sides of the system. Tyler DeRosa has been especially helpful to our firm.

Réponse de AccountantsWorld
Carol Buckman has been there to help me…
Carol Buckman has been there to help me on all qestions from day one. At this point it takes a little more then onehalf hour to completly transtion any client to Payroll Relief from IOP.
Thanks to Carol and the Payroll Relief support team.

Réponse de AccountantsWorld
Carol was tremendous help to me and was…
Carol was tremendous help to me and was always responsive. She gave me great advice to start converting my clients at the end of a calendar quarter rather than part way through. I have recommended her to my colleagues, and I will continue to do so. Thank you for making my transition seamless.

Réponse de AccountantsWorld
Accountants World is the best
Accountants World is the best. We have used Payroll Relief since we started our payroll business back in 2012. It has only gotten better. Our business owes a lot to their dedication to their clients.

Réponse de AccountantsWorld
Exemplary Customer Service
Exemplary Customer Service
Cindy assisted me with some questions on the billing and how it works. Extremely helpful and explained intricately how it works and assisted me in making a decision that saved us money
The amazing experience is that she also showed me other features from the software from questions that will be 1000% helpful in my practice
This is out of the ordinary customer service

Réponse de AccountantsWorld
Superior Accounting Software for Accountants
We have been using Payroll Relief for about a year and found it easy to use and so much for efficient than our previous platform. With the success of Payroll Relief in our office, we decided to make the transition from QuickBooks firm to Accounting Power. While there have been some expected challenges with the transition, AccountantsWorld has been there for all our questions regardless of how small. This kind of support is uncommon as a matter of rule and is non-existent dealing with Intuit. The support we have received from AccountantsWorld has been nothing short of fantastic and has made what could have been a very difficult time in our office less stressful. Most of the people we have worked with were very knowledgeable and willing to help. If you are looking for a replacement to QuickBooks, look at Accounting Power. It is a far superior accounting platform.

Réponse de AccountantsWorld
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