Amazing customer service from Shazia, quick to answer the call. Shazia was very diligent, kind and professional. Helped with my query in a timely manner. Pricing was also competitive. Will be sticking... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really decent terms for Car Insurance for a learner driver. Straightforward and no pushy sales, which is appreciated. Takes a long while for calls to be answered -hence the 4 stars rather than 5 - b... Voir plus
L'entreprise a répondu
Excellent service, good to be able to talk on the phone! Susan was extremely helpful, and helped me renew my car insurance Highly recommend
L'entreprise a répondu
The worth customer service they don’t know what they do , try to call them and waiting almost half hour to respond then they transfer me to customer and after that the phone is off for no reason and t... Voir plus
À propos de l'entreprise
À propos de A Choice Insurance
Écrit par l'entreprise
A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.
We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.
Why choose A Choice for motor insurance
- Over 25 years of expertise in motor insurance.
- Over a million policies sold.
- Expert advice on suitable insurance protection.
- Authorised and regulated by the Financial Conduct Authority.
- A member of the British Insurance Brokers Association.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4500
- www.achoiceinsurance.co.uk
4,2
Bien
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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AVOID!
Absolutely terrible customer service. I would never use A Choice Car Insurance again.
When my daughter had learner driver insurance and then passed her driving test, we expected the policy to be upgraded to a full UK licence. Instead, we were told we had to pay for both the learner policy and the new full licence policy at the same time.
I’ve never come across an insurance company that charges you for two policies when you’re simply moving from a learner licence to a full licence. It feels completely unfair and wasn’t made clear when the policy was taken out.
Very disappointing experience, poor customer service, and a company I won’t be recommending.
1 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Julie
Thank you for your review. I would like to provide some clarification regarding our provisional licence policy.
This policy is designed for customers who are learning to drive and want to practice in their own vehicles. A key benefit is that there’s no need to cancel the policy upon passing the practical driving test, as the policy can usually be upgraded.
When the customer passes their driving test, an additional premium will be applied to the policy for the remaining term. There are not two separate policies which are live at the same time.
This is similar to when customers upgrade their car or change their address during the policy term, where an additional premium may be applied. This is an added cost to the insurance policy.
We are committed to transparency and we ensure our customers are fully informed about their policies. Your insights are valuable, and I appreciate the opportunity to clarify this matter.
I can't access your file as you haven't provided your details to allow me to contact you. If you have any further questions or need assistance, please contact me at feedback@premiumchoice.co.uk.
Thank you
Kate
Réponse de A Choice Insurance
Hi,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
Good all round
27 juin 2026
Réponse de A Choice Insurance
Hi Gary,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Excellent service!
Celine - Was FANTASTIC! Excellent service all round. 5 STARS
29 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Sara,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Celine.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Azath,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Reuben,
Thank you for the 5-star review!!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Kyle,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Well professional and truly efficient
Well professional and truly efficient
25 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Shawn,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
I’m really happy with my insurance…
I’m really happy with my insurance policy
26 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Kinthu,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Was on the phone for atleast 40 minutes…
Was on the phone for atleast 40 minutes with no answer aswell as this wasn’t updated on when my insurance was coming out so didn’t have the money in the correct account at the time and went to pay and took me through many voices telling me to press multiple numbers on the key pad when calling after pressing and listening 7 times they then after all that decided to tell me I can’t make the payment
26 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hello
We use a credit provider to finance insurance products. You may have been trying to contact the credit provider to make your payment.
Your review did not include the information I need to find your file. Please contact me at feedback@premiumchoice.co.uk so I can help you communicate with your credit provider.
Thank you
Kate
Learner driver quote was best received.
24 juin 2026
Réponse de A Choice Insurance
Hi Brian,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Great insurance company for learner…
Great insurance company for learner drivers. Very competitive rates. Everything is explained in great detail. Very easy website to use.
22 juin 2026
Réponse de A Choice Insurance
Hi Simon,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice
The girl was very helpful who delt with…
The girl was very helpful who delt with me
25 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi John,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto our agent.
Regards,
A-Choice
Renewal
Any, who coincidentally I dealt with last year, was very patient and tentative. However, the reason I didn’t renew this year was because they’re renewal price just was not competitive. I appreciate that this is a common problem with renewals, which is a shame because it doesn’t promote loyalty, so regrettably, and not because of any thing to do with service. I have had to go to an alternative provider. The difference in premium was just too significant to not take advantage of it. In terms of the service I’ve received from A choice, it has been very good. I didn’t make a claim so I can’t comment on their claim service but their paperwork is very clear. The communication is very good and for two years running I’ve had a very positive experience with Amy, so I speak very positively of that side of the business..
25 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Susan,
Thank you for your 5-star review. We appreciate the feedback. We have passed your comments onto Amy.
Regards,
A-Choice
Simple straightforward
21 juin 2026
Réponse de A Choice Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Sangita,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Great customer service great price
19 juin 2026
Réponse de A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Susie was really helpful and offered…
Susie was really helpful and offered call back very professional too
22 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Joanne,
We're so grateful you took the time to leave us a 5-star review. Thank you! We have passed your comments onto Susie.
Regards,
A-Choice
Good am happy
19 juin 2026
Réponse de A Choice Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Excellent Communication service which…
Excellent Communication service which was clear and extremely helpful.
Satisfied with the service provided by Shazia.
22 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Sharan,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Shazia.
Regards,
A-Choice
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