Had size issues with a ring for my sons birthday, but I can't praise this company enough from customer service to Mike the manager. Thank you Mike for the support and understanding. Alison
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Lisez les avis des autres
“This is the best place I’ve ever ordered from so far. They were incredibly helpful and transparent, even though I was ordering from abroad. They kept me updated until the very last moment and were al... Voir plus
Excellent selection of jewellery and watches. I've never found Nordgreen watches any where other than Nordgreen site so I was thrilled to find one at such an amazing price
Ordered ring for daughter’s birthday. Order email stated low stock, next day dispatch noted on website. 2 weeks on and I have received nothing. No communication from company despite me chasing several... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Coordonnées de contact
Windrush, DY34PP, Swindon, Royaume-Uni
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
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Had size issues with a ring for my sons…
Had size issues with a ring for my sons birthday, but I can't praise this company enough from customer service to Mike the manager.
Thank you Mike for the support and understanding. Alison
28 juillet 2026
Avis spontané
Poor Customer Service over Faulty Item
I bought a Gecko bracelet, which I loved, but after a few months (not wearing all the time), two of the cubic zirconia gems fell out. I contacted Acotis on 26.02.26, who seemed very responsive to my faulty item and sent me a royal mail label to return. I received an email from them on 06.03.26 confirming that they had received my return and to allow up to 6 weeks for the repair / assessment process to be completed. After 10 weeks (21.05.26), having heard nothing from Acotis, I contacted them to ask for a progress update. They replied within 24 hours with an apology, and saying they had contacted their supplier again to check for updates. I emailed again on 09.06.26, this time they replied after 46 hours saying they were currently waiting on an update from their supplier and they'd get back to me as soon as they had a response.
I then emailed again on 25.06.26, which was now 16 weeks after they received my item. In this email I requested a refund as I felt I had waited patiently and more than long enough. I had no response to this email, so emailed again on 06.07.26 - exactly 4 months since they confirmed receipt of my return. This time they replied 24 hours later saying that they had (just) received an update from their supplier advising that the bracelet had been discontinued and they therefore could not provide a replacement or a repair.
They advised that they understood my frustration and that they would like to offer me a different piece of jewellery of the same value as a replacement. I responded immediately to this email (07.07.26) saying that I would prefer a refund now, as the whole process had just taken too long.
I received no response to this email either, so emailed again 7 days later (14.07.26) to request a refund under the Consumer Rights Act 2015, to my original payment method within 7 days, and to confirm this in writing.
It has been over 48 hours since I sent that email and I still haven't had a response. Extremely poor customer service so I just want to warn other people before they shop with Acotis Diamonds.
16 juillet 2026
Avis spontané
Réponse de Acotisdiamonds
Hi,
Firstly, please accept our sincere apologies for both the delay in resolving your return and for the lack of communication throughout the process.
The reason for the delay was that we were waiting for confirmation from our supplier as to whether a replacement bracelet could be obtained. We chased them on a number of occasions and, unfortunately, only recently received confirmation that the bracelet has been discontinued and that neither a repair nor a replacement is possible.
We fully appreciate that this has taken far longer than it should have, and we are genuinely sorry for the frustration and inconvenience this has caused. We also acknowledge that we should have kept you updated more regularly while we were awaiting the supplier’s response.
Although we initially offered an alternative piece of jewellery of the same value, we completely understand your preference for a refund given the length of time this matter has taken to resolve.
As a gesture of goodwill, we have now processed a full refund to your original payment method. Depending on your payment provider, this may take a few working days to appear in your account.
We are truly sorry that your experience with us did not reflect the level of service we aim to provide. We appreciate you bringing this to our attention and giving us the opportunity to put things right. If, once you have received your refund, you feel that we have resolved the matter fairly, we would be grateful if you would consider updating your review to reflect the outcome. Of course, that decision is entirely yours.
Thank you again for your patience, and please accept our sincere apologies.
Quick delivery packaged lovely
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but to ask me for the product number but then didn’t respond to two further emails.
30 juin 2026
Great product & service.
Great product. Very much as advertised. Beautifully made. Answered my email query by return. Great service.
30 juin 2026
Excellent selection of jewellery and…
Excellent selection of jewellery and watches. I've never found Nordgreen watches any where other than Nordgreen site so I was thrilled to find one at such an amazing price
25 juin 2026
Very good price for Katie Loxton bag
Very good price for Katie Loxton bag. Delivered very quickly. Lovely little cornflower bag.
1 juin 2026
Great company to deal with very helpful…
Great company to deal with very helpful and great item very pleased thank you.
26 mai 2026
“This is the best place I’ve ever…
“This is the best place I’ve ever ordered from so far. They were incredibly helpful and transparent, even though I was ordering from abroad. They kept me updated until the very last moment and were always quick to communicate. I will definitely be ordering from here more often! There’s absolutely no doubt about their reliability, and they only sell genuine, original products!”
21 mai 2026
Avis spontané
Brilliant company
Brilliant company, excellent service and item just as advertised and just what I wanted. Speedy postage, will definitely buy again from Acotisdiamonds 😊
7 mai 2026
Terrible
Bought a Thomas Sabo charm which ended up being faulty. Sent back as requested by customer service and was advised on 29/01/2026 that I would have the replacement back within 6 weeks. It has now been 4 months and I have still have not received it back. I have left emails and phone messages to the company and have not had a reply.
18 mai 2026
Avis spontané
Réponse de Acotisdiamonds
Dear Hannah,
Thank you for your email, and firstly please accept our sincere apologies for the delay and lack of communication regarding your Thomas Sabo charm repair/replacement.
We completely understand your frustration, especially as you were originally advised on 29/01/2026 that the replacement would be returned within approximately 6 weeks. Unfortunately, the process has taken significantly longer than expected with the supplier, and we appreciate that the current timescale is unacceptable.
Having checked our records, we are currently unable to locate any previous emails or telephone messages relating to this matter. However, we apologise if you have attempted to contact us and did not receive a response.
We are currently escalating this matter directly with Thomas Sabo to obtain an urgent update regarding the status of your replacement and to ensure this is resolved as quickly as possible.
As soon as we receive confirmation from the supplier, we will contact you immediately with a full update and expected resolution timeframe.
Thank you for your patience and understanding, and again please accept our apologies for the inconvenience caused.
Kind regards,
Mike
Excellent customer service
Excellent customer service, couldn't ask for better. Went above and beyond to help. Would highly recommend ⭐⭐⭐⭐⭐
15 mai 2026
Avis spontané
Great service
Great value for money and a query on my order dealt with swiftly and efficiently.
6 mai 2026
Fantastic customer service
Fantastic customer service, my favourite jewellery (Uno de 50) available at great prices and they even offer a price match if available elsewhere at a lower price. Ky and Emma were both really helpful and responded quickly to messages, and made the extra effort to let me know an out of stock item was due back in. Dispatch and delivery were quick and I'm so pleased with my beautiful bracelet which was well packaged and came complete with the brand packaging.
1 mai 2026
Avis spontané
Very impressed with speedy delivery and…
Very impressed with speedy delivery and fast despatch. Good customer service
7 avril 2026
good product
1 avril 2026
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