Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Voir plus
L'entreprise a répondu
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Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Voir plus
L'entreprise a répondu
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Voir plus
L'entreprise a répondu
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
the driver was excellent.
2 septembre 2026
Réponse de Addison Lee
Good afternoon
Thank you for leaving us this great 5* review.
I am so glad to hear of your experience with our excellent driver.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good morning,
Thank you for leaving this 5* review.
It is excellent to hear of your professional and punctual experience with our services.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good morning,
Thank you for taking the time to leave this 5* review.
It is wonderful to hear of your great and efficient experience with our services.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Hi Joao,
We're so happy to hear we delivered on time! We appreciate your kind words.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Hi Mark,
We are pleased you are happy with the service provided.
Kind Regards,
Linda
Customer Experience Advisor
Great driver
Great driver. So considerate. No speeding, gentle over speed bumps, felt trust worthy.
Also a 5 person cab for not a ridiculous amount of money.
2 septembre 2026
Réponse de Addison Lee
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a considerate and trustworthy driver. We're also glad you found our pricing for a 5-person cab to be reasonable.
Kind Regards,
Linda
Customer Experience Advisor
Excellent Service would highly recommend
The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destination and made us feel special. Booking was a breeze and I had text messages constantly informing me of updates.
29 août 2026
Réponse de Addison Lee
Hi Faye,
We are delighted to hear about your positive experience. It's wonderful to know that our team provided such thoughtful and friendly service, making your journey special. We're also pleased the booking process was smooth and kept you informed.
Kind Regards,
Linda
Customer Experience Advisor
Incredibly smooth from start to finish
Incredibly smooth from start to finish. Great cars, very professional drivers, wonderful service.
2 septembre 2026
Réponse de Addison Lee
Hi John,
We are so pleased to hear that your experience with us was incredibly smooth from start to finish. Your kind words about our cars, drivers, and service are greatly appreciated.
Kind Regards,
Linda
Customer Experience Advisor
Very professional drivers
Very professional drivers, clean near-new cars and on time service. Excellent
2 septembre 2026
Réponse de Addison Lee
Hi Jeff,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our drivers professional, our cars clean and new, and our service on time. We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Reliable wedding day transport
Used Addison Lee for our local wedding transport. Arrived on time with a professional and friendly service which ensured our day off to a good start. Would recommend
22 août 2026
Réponse de Addison Lee
Good morning Alexandra,
Thank you for your wonderful 5-star review! We are so pleased to hear that our service contributed to a good start to your special day. We appreciate your recommendation.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Hi Linda,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you experienced very good service, a polite driver, and a lovely car that was on time.
We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Good morning,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you experienced very good service, a polite driver, and a lovely car that was on time.
We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Hi James,
Thank you for your 5* review it means a lot and hope to see you again soon.
Kind Regards,
Linda
Customer Experience Advisor
Very helpful and polite driver
Very helpful and polite driver. Efficient and punctual.
2 septembre 2026
Réponse de Addison Lee
Good morning,
Thank you for taking the time to leave us such kind 5* review.
I am so pleased to hear of our helpful and polite driver, and of your efficient and punctual experience.
Kind Regards
Meg
Customer Experience
Prompt service
Prompt service. Elderly parents picked up, one with a wheelchair.
Very helpful and respectful drivers
2 septembre 2026
Réponse de Addison Lee
Good morning Tina,
We're delighted to hear that your parents received prompt and respectful service, especially with the wheelchair accommodation. We understand the importance of helpful drivers.
Kind Regards,
Linda
Customer Experience Advisor
Reliable clean cars always professional
2 septembre 2026
Réponse de Addison Lee
Good morning Sharon,
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear that you experienced reliable, clean cars and professional service.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Good morning Raihan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you reached your destination on time and enjoyed a smooth ride.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Good morning,
We're so glad you had a good trip and appreciate your kind words about our driver! Thank you for your feedback.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Good morning,
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that you received excellent service and price for your pre-booked cab.
Kind Regards,
Linda
Customer Experience Advisor
Réponse de Addison Lee
Good morning,
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear about your positive experience with our drivers and the cleanliness of our vehicles.
Kind Regards,
Linda
Customer Experience Advisor
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